Google Answers Logo
View Question
 
Q: URGENT: Computerised Cash Register Help ( No Answer,   3 Comments )
Question  
Subject: URGENT: Computerised Cash Register Help
Category: Computers > Hardware
Asked by: cronula-ga
List Price: $150.00
Posted: 31 Jul 2006 00:57 PDT
Expires: 01 Aug 2006 03:11 PDT
Question ID: 751035
URGENT: We have new cash registers that are computerised. The message
we are getting on setup is:

?Computer does not have a hard disc your hard disc is not functioning? AND
?Cannot create a temporary directory if you have HPFS or NTFS
installed on hard drive you will need to set up an MSDOS boot
partition to set up windows?

The cash register system is a Keycorp K42 till / printer with
Microsoft Windows operating system. We need you to address hardware &
software issues specifically.

Could it be the hard drive itself malfunctioning? Also, what kind of
hard drive does this cash register use? I consider myself with an
advance knowledge with computer system, but I am stumped when it comes
to setting up a computerised cash register system.

Thanks for your help! Generous tip will be offered for anyone who can
guide me with a clear and concise step-by-step process. Cheers!

Request for Question Clarification by keystroke-ga on 31 Jul 2006 03:26 PDT
Have you tried either of these.

Email: TechnicalSupport@keycorp.net

You may be able to speak to someone via one of these channels.

http://www.keycorp.net/AboutKeycorp/OfficeLocations/default.

How old are these registers? If they are new I would advise speaking
directly to the company you purchased them from.

Let me know how the email and possible phone conversations go, if you
need me to help further I will try my best. Also do you know you have
two questions open?
--Keystroke-ga

Clarification of Question by cronula-ga on 01 Aug 2006 03:10 PDT
Hello keystroke-ga and others that have posted a comment. I have
phoned KeyCorp this afternoon and they will endeavour to send a
replacement unit for a small fee. Thanks anyway to those who tried to
help. Cheers!
Answer  
There is no answer at this time.

Comments  
Subject: Re: URGENT: Computerised Cash Register Help
From: tyler7-ga on 31 Jul 2006 05:01 PDT
 
This is actually a very straight-forward problem to fix.

You are indeed correct that the message you received indicates a
failed hard drive.  Your other hardware should be intact given the
boot-up process gets far enough to report the mount error (i.e. could
not find the OS partition to boot from).

Your old hard drive may or may not be OK.  To err on the side of
caution we'll assume that it is not.  To get up and running again
quickly, open your computer and pull out the hard drive.  Take it to
your local computer store and purchase a new one (doesn't have to be
the same brand or size, just the same style--IDE).  Install the new
hard drive as follows: 
http://www.helpwithpcs.com/upgrading/install-hard-drive.htm#install-new-hard-drive

Next, re-install your Windows 98 and then re-install your cash
register program.  You can recover your files from the crashed drive
later for free using Ubuntu: 
http://jclark.org/weblog/Miscellany/Tech/ubrescue.html

Or if that doesn't work there are plenty of (non-free) data recovery
services:  http://www.drivecrash.com/

I hope that helps.  In this case it looks like Windows 98 bit the
dust.  You could try re-installing Windows on your hard drive, but not
garuntee it won't wipe out your data.

Good luck, and let me know if you get stuck along the way.


All the best,

-Tyler
Subject: Re: URGENT: Computerised Cash Register Help
From: keystroke-ga on 31 Jul 2006 05:50 PDT
 
I would tread carefully with the above help, tyler7 gave a very good
walk through for problems with PCs and hard drive issues but in your
case this is not directly a PC but a cash register so the steps to
replace the harddrive may well be different a long with the
reinstallation process of windows and any relavant software.

Speak directly to Keycorp (or the people you purchased the units from)
and see what they can advise, let us know here and we can direct you
accordingly.

--Keystroke-ga
Subject: Re: URGENT: Computerised Cash Register Help
From: tyler7-ga on 31 Jul 2006 20:13 PDT
 
Good point.  Sorry, I misread that as just a PC with 98.  In this
case, yea you might have trouble finding a replacement harddrive
without contacting the company directly.  You could try eBay though if
the company is slow to respond.

Regards,

-Tyler

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy