Google Answers: papers/reports about "uniform service" waiting line as opposed to multiple lines

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Q: papers/reports about "uniform service" waiting line as opposed to multiple lines ( No Answer, 0 Comments )

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Subject: papers/reports about "uniform service" waiting line as opposed to multiple lines
Category: Business and Money > Small Businesses
Asked by: sieler-ga
List Price: $5.00

Posted: 31 Jul 2006 14:02 PDT
Expires: 30 Aug 2006 14:02 PDT
Question ID: 751222

Hi,
I'm looking for pointer/links to papers or reports about public
acceptance-of/desire-for a single wait line (e.g., as in a bank or
airport) vs.
multiple separate lines.  I'm primarily interested in finding a defendable
answer to the question: which do customers want more, a single queue (feeding
multiple checkouts) or the same number of multiple checkout lines?
thanks!

Request for Question Clarification by pinkfreud-ga on 31 Jul 2006 14:09 PDT
Does this meet your needs?

http://docs.lib.purdue.edu/dissertations/AAI3055510/

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