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Q: Call Center ( Answered 4 out of 5 stars,   1 Comment )
Question  
Subject: Call Center
Category: Computers
Asked by: hgutierr-ga
List Price: $20.00
Posted: 08 Aug 2006 17:45 PDT
Expires: 07 Sep 2006 17:45 PDT
Question ID: 754055
Provide a list of call center system integrators in the US
Answer  
Subject: Re: Call Center
Answered By: easterangel-ga on 09 Aug 2006 07:57 PDT
Rated:4 out of 5 stars
 
Hi! Thanks for the question.

Here is a list that I was able to prepare.


Jacada Inc.
400 Perimeter Center Terrace
Suite 100
Atlanta, GA 30346
USA
Tel 800-773-9574
Tel 770-352-1300
Fax 770- 352-1313
Email: info@jacada.com
http://www.jacada.com/apps/call_center_integration/ 

Infra TeleSystems, Inc.
395 Oyster Point Blvd Suite 213
S. San Francisco, CA, 94080
Tel.: +1 650 422 3593
Fax: +1 650 745 4045
E-mail: info@infratel.com
http://www.infratel.com/products/pr_cc_int.html

Zeacom, Inc.
2485 McCabe Way, Suite 200,
Irvine, CA 92614
Ph: 949 261 3580
Toll-free: 800 513 9002
Fax: 949 252 0469
Email: EmailQueue@zeacom.com

Genesys Telecommunications Laboratories
2001 Junipero Serra Blvd,
Daly City, CA 94014
Ph: 1-888-GENESYS
Fx: 1-650-466-1260
http://www.genesyslab.com/contact_center/products/integration/

Elix
1701 Barrett Lakes Blvd, Suite 200
Kennesaw
GA, United States
30144
Phone: +1.678.819.3824 
http://www.bceelix.com/integration.asp 

Database Systems Corp.
1118 East Missouri Avenue
Phoenix, AZ  85014
Telephone: 602-265-5968 
Fax: 602-264-6724
Email: contactdsc@databasesystemscorp.com 

Siebel Contact On Demand
Phone: +1.866.906.7878 
http://www.crmondemand.com/products/contact-center/

CosmoCom
121 Broad Hollow Road
Melville, NY 11747
Tel:  +1 631-940-4200
Fax: +1 631-940-4500
http://www.cosmocom.com/Support/ImplementationServices.htm 

KANA
181 Constitution Drive
Menlo Park, California 94025
United States
Phone: 650 614 8300
Fax: 650 614 8301
http://www.kana.com/solutions.php?tid=7

Dimension Data
900 E. Hamilton Boulevard, 
Suite 100, Campbell, CA 95008
Tel: +1 408.879.7251
http://www.dimensiondata.com/Solutions/CustomerInteractiveSolutions/ContactCentres/ContactCentreIntegration.htm

Voxeo Corporation
100 East Pine Street #600
Orlando, FL 32801
Phone:  407-418-1800
Fax:  407-835-0072
Email: voxeo@voxeo.com
http://www.voxeo.com/markets/call-center-ivr.jsp 

Knowlagent
3157 Royal Drive
Building 200, Suite 100
Alpharetta, GA 30022

Main Office: (678) 356-3500
Toll Free: (888) 566-9457
http://www.knowlagent.com/solution_overview/about_integration.asp

Cothern Computer Systems, Inc.
1640 Lelia Drive, Suite 200
Jackson MS. 39216
Voice 601-969-1155
Voice 800-844-1155
Fax 601-969-1184
http://www.ccslink.com/telephony/java.jsp

InstaKnow
1001-Durham Ave.,
2nd Floor,
South Plainfield, NJ 07080
Office: 908-754-9500X1038
Fax: 908-754-8666
Email: jsherer@instaknow.com
http://www.instaknow.com/Solutions_CallCenter.htm

Digisoft Computers, Inc.
9 East 40th Street 
New York, NY 10016
Phone: 212-687-1810 
Fax: 212-687-1781
http://www.digisoft.com/solutions/inboundhome.htm

Avaya Inc. 
211 Mt. Airy Road, 
Basking Ridge, NJ 07920 USA 
Phone	+1 (866) Go-Avaya
http://www.emea.avaya.com/gcm/emea/en-us/solutions/offers/contactcenterconsulting.htm

Greystone.Net, Inc.
2987 Clairmont Road, NE
Suite 205
Atlanta, GA 30329
Telephone: (404) 848-0290
FAX: (404) 848-0262
Email: info@greystone.net
http://www.greystone.net/cc_index.html 

2nd Sight 
7430 Redwood Boulevard
Suite D
Novato, CA 94945-7702
Phones; 415.493.2580 / 800.763.2821
Fax: 415.898.2160
http://www.2ndsightinc.com/analytics/channel.html 

Search terms used:
call center integration
 
I hope this would help you in your research. Before rating this
answer, please ask for a clarification if you have a question or if
you would need further information.
                                                          
                              
Regards,                              
Easterangel-ga                              
Google Answers Researcher

Request for Answer Clarification by hgutierr-ga on 14 Aug 2006 12:20 PDT
Thanks easterangel,
Most of the companies have high relevanc to what Im looking for.

Did you find a specific source with that list?

Clarification of Answer by easterangel-ga on 14 Aug 2006 15:14 PDT
Hi!

I did it manually by weeding out results from Google. I had to examine
each and every link since I cannot find a ready made list.

Thanks.
hgutierr-ga rated this answer:4 out of 5 stars and gave an additional tip of: $5.00

Comments  
Subject: Re: Call Center
From: easterangel-ga on 23 Aug 2006 22:24 PDT
 
Thanks for the tip! :)

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