Please ensure that you are following the instructions on the following
website carefully: http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&dlc=en&product=420428&lang=en&docname=c00255823
If you have attempted this and it still won't work, you need to find
out if the cause of the problem is the printer, or if it is the
cartridge. The only easy way to do this is to try putting in a new
The printer works with remanufactured cartridges (many people sell
them on eBay, and the reviews I read were positive, indicating happy
customers). What could be happening though is the specific cartridge
or supplier of cartridges that you got yours from does something that
makes them incompatible. If any of the cartridge structure gets
damaged, it will not work with the printer.
If you purchased it from someone, they should at least be able to
exchange it for you so that you can try again. Many people who refill
cartridges want customers to keep coming back and will realize that a
certain percentage of their refills will not work (they often purchase
their empty cartridges from third sources, and it is hard to guaruntee
that they weren't damaged etc.)
If you still can?t get it working, it could be that your printer is
defective. You should contact Hewlett-Packard support to see if you
are eligible for warranty. Also note that any new printer cartridges
that you purchase will have HP warranty (but not remanufactured ones).
I hope this answer helps you. Please let me know if you require any
clarification and I will do my best to further assist you.
All the best,