Computer Specs:  Pentium(R)4, CPU 3.20 GHz, 3.19 GHz, 3.57 GB RAM,
running MS Windows XP Pro, Version 2002, Service Pack 2, Accesories: 
HP Scanjet 7650, Lexmark Optra T614.  Problem:  When customers send us
work they often ask for a receipt.  When the pop-up window indicating
that a receipt is requested is displayed, I check OK (or YES, I forget
the wording), the window disappears as it should, but the "receipt" is
never sent, i.e., it does not appear in my SENT list and the customer
(obviously) never receives it.  How can I resolve this problem?

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Request for Question Clarification by livioflores-ga on 20 Aug 2006 16:39 PDT

Hi!!

Please check if your settings related this are right, see the
instructions on the following page:
"Outlook Read Receipts":
http://asp2.wlv.ac.uk/its/website/selfhelp/help/outlook/outlook_read_receipts.asp


Check if the "Never send a Response" option is unchecked at the "Tracking Options".


Let me know if this works. If not please tell us which version of MS
Outlook are you using and what firewall and antivirus have you
installed. This additional info could lead us to the answer of your
problem.

Regards,
livioflores-ga

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Request for Question Clarification by keystroke-ga on 20 Aug 2006 16:47 PDT

I believe you may have to get your Exchange administrator to check out
the NDR and read receipt delivery tick boxes in the Exchange
administration console.

Tell your admin to get the properties of the Internet Message
Format. There are a heap of tickboxes for autoreplies, NDR's Out Of
Office etc. etc. Disable what you want. (Or perhaps in this case enable).

You almost may want to check this site
http://www.outlook-tips.net/archives/2005/20050203.htm

Let mme know if this helps

--Keystroke-ga

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Clarification of Question by frank2-ga on 23 Aug 2006 10:57 PDT

I don't care about "delivery receipts" or "read receipts" for MY
e-mails.  The problem is this (as I wrote in my original question): 
My customers often ask for a "delivery receipt" for the work they send
us which is attached to THEIR e-mails.  When the box appears
indicating that a receipt is requested (i.e., when I open THEIR
e-mails), I "check" the box, which then disappears, as it should. 
However, they never receive this "receipt" and it is never listed in
the "Sent" list of Outlook.  I'm using Outlook 2003 and eTrust's EZ
Antivirus.  Do you have some further suggestions about what may be
wrong?