Motorola Surfboard 4100
Asked by: richnottingham-ga
List Price: $2.00
19 Sep 2006 08:09 PDT
Expires: 19 Oct 2006 08:09 PDT
Question ID: 766583
I have a 4MB connection to NTL in the UK but never seem to get more than 2.3MB when I test the speed. Will the webpages load faster when I browse the web if I change my Motorola Surfboard 4100, which I got in 2001, for a newer model? The data sheet says it will take up to 30MB, but maybe there is something else going on.
Re: Motorola Surfboard 4100
Answered By: keystroke-ga on 27 Sep 2006 07:01 PDT
Hello richnottingham, This is a nice question... What you are asking is by upgrading your modem will you get faster speeds? My answer would be that, judging by the specs of your cable modem as seen here: Motorola SB4100 http://broadband.motorola.com/modem/SB4100.pdf you won't see any speed difference. This modem that you already use is capable of 38Mbps already. What you are truly facing is a share network bandwidth usage. The 4MB connection is the maximum you will get NOT a guaranteed connection speed. I'd advise you not to spend the money on a new device and stay with what you have. 2.3 Mbps is faster than what a lot of people get in the UK. As you are sharing your cable connection with other people in your local area too you will only see 4Mbps if they are not using the internet at the same time. I would also think about the spec of your computer and if it is a USB connection or an ethernet connection that you use to connect to your modem I would not advise you to buy a new modem (unless you can afford it without any worries) as i do not think it will bring you much in the way of a data speed increase. Perhaps checking for newer firmware for the device may help. It may even be your PC that is causing the slowness by not being able to keep up. Even with a 4MB connection you can still only go as fast as the slowest operator, so if the other end is a 2.3MB connection you can only get 2.3MB of data. Here is a link to a driver update: Motorola Consumers-- Driver Update (exe file) http://broadband.motorola.com/consumers/products/SB4100/downloads/v2.4.5_WHQL_Drivers.exe Search terms: motorola surfboard 4100 Hope this explains things for you. If you need any additional help, let me know with the clarification feature. --Keystroke-ga
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Re: Motorola Surfboard 4100
From: slimjim100-ga on 29 Sep 2006 19:29 PDT
Your Modem is fine and the shared network info is kind of correct. What you also might look at is are you connected to a splitter and in your diagnostic page what is the TX/RX levels? I work in the industry and a lot of the time customers have a poor cable from there modem to the outlet or have hooked a splitter in the path of the cable modem and this causes signal loss. I would say try your speed test on different speedtest sites and also at different times in the day like off peak hours to see if your issue is real a bandwidth bottle-neck or if it's a signal quality issue. You might also try to complane to the ISP about the speed issues and tell them to split your node!
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