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Q: Self-Service Airline Check In ( Answered 5 out of 5 stars,   0 Comments )
Subject: Self-Service Airline Check In
Category: Business and Money > eCommerce
Asked by: progresive1-ga
List Price: $2.00
Posted: 22 Sep 2006 14:36 PDT
Expires: 22 Oct 2006 14:36 PDT
Question ID: 767664
What % of airline passengers check in online or at a self-service
kiosk vs. the traditional process using a full service check-in
Subject: Re: Self-Service Airline Check In
Answered By: bobbie7-ga on 22 Sep 2006 21:29 PDT
Rated:5 out of 5 stars
Hello progresive1-ga, 

Kiosks handle 50 percent to 55 percent of all check-ins at US Airways,
in line with the industry average.;31519261;fp;4;fpid;2


The Passenger Self-Service Survey (PSS) and the Airline IT Trends
Survey look at trends regarding regarding web check-in and
self-service kiosks.

?The PSS found that while only  7% of respondents had actually used
web check-in prior to travel on the day of the survey,  as many as 72%
declared they will use it in the future (44% frequently and 28%
occasionally). The Airline IT Trends Survey found that 42% of airlines
are now offering web check-in and this percentage will rise to 72% by
the end of 2007.?

?The PSS  also reported that  30% of passengers passing through the
world?s busiest airport, Atlanta, Europe?s busiest airport, Heathrow,
and Asia?s busiest airport for international traffic, Hong Kong, now
use kiosk check-in regularly, compared with the global average of 23%
as reported in the Airline IT Trends Survey.?

?When asked if they had used kiosk check-in on the day of the survey,
the average of those who did ran at 13% but with significant
variations between the three locations: Atlanta, 26%; Heathrow, 12%
and Hong Kong, 6%.?
?The Airline IT Trends Survey also found great variances in take up of
self-service kiosk check-in by region: North America, 39%; EU, 25%;
Asia-Pacific, 18%; and Middle East and Africa, 7%.  Frequent kiosk use
rates found by the PSS were: Atlanta, 47%; Heathrow, 26%; and Hong
Kong, 19%. ?

SITA survey: June 22, 2006


??59 percent of passengers check in at the main counter, which takes
an average of 19 minutes. Just 18 percent use a self check-in kiosk,
which averages 8 minutes, while 10 percent check in at curbside, which
averages 13 minutes. While many airlines now allow passengers to
obtain their boarding pass through the Internet, currently only 5
percent of passengers use this option.?

Kiosk Marketplace: December 2004

Search terms:
percent of passengers  Online check-in and self-service kiosks

I hope the information provided is helpful!

Best regards,
progresive1-ga rated this answer:5 out of 5 stars

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