I've set up the anti-virus component of my Norton Internet Security
2005 program to scan incoming email, but not outgoing. As of late, the
program persist in scanning both. When I wrote to Symantec tech
support about this issue, I received the following response:

"Thank you for contacting us again. [This is in response to my request
for clarification about its first response and is identical to that
response.]
 
Please note that as communicated in my previous response, Norton
Internet Security provides specialized protection for email traffic in
more than one way, you must make multiple changes to disable email
scanning completely.
 
So, I suggest you to disable all the features related to email scan
except, incoming email scanning, following the steps from the below
document.
 
Title: 'Email is still being scanned after disabling email scanning in
Norton Internet Security'
Document ID: 2005072916192636 
> Web URL: 
http://service1.symantec.com/Support/nip.nsf/docid/2005072916192636?Open&src=con_ols_nam
 
Please feel free to e-mail us, if you have any questions, and please
let me know if your issue has been resolved.
 
Regards, 
 
[Name]
Symantec Authorized Technical Support"

This makes no sense to me. In effect, Symantec is saying that one
can't disable outgoing email scanning without disabling incoming
scanning, too.

I'm not looking for an answer that advises me to switch to another a-v
program. What I want to know is why my Norton Internet Security 2005
continues to scan outgoing email in spite of my having unchecked that
menu choice.

---

Clarification of Question by nautico-ga on 30 Sep 2006 07:15 PDT

Keystroke, please make that your answer. I have uninstalled Norton and
installed Avast.

Hello nautico,

I am pleased to see that you took my suggestion of uninstalling Norton
in favour of Avast. You will be pleased also, when you see how much
better it performs. Right now I'm running Nod32, but I ran Avast for a
long time prior to that and never had any problems with it. Thank you
for the opportunity to answer your question!

Here is my earlier comment:

This isn't the answer you're looking for, but it should be. Switch to
another program. Norton is doing this because it is terrible software.
Nortion's support team is treating you like that because they have to
support the millions of problems people have with their terrible
software on a daily basis and they're sick of it. Switch to Avast and
you won't have this problem (it's free). It's also the second-best
antivirus on the market after Nod32 (which is not free).

Avast Antivirus
http://avast.com/

Avast and Nod32 do not slow down your machine as other antivirus
programs do, because they don't scan the same virus database over and
over constantly and unnecessarily as those other programs do.

This may not be what you want to do, but it's what you should do if
you want a good antivirus. Norton is not that.

On a side note, Avast is free to home users for 14 months. After that,
you can simply reinstall it again. It's worth the trouble once every
14 months and beats having to deal with the myriad problems of Norton
or McAfee, etc., any day!

Good luck with Avast! I suspect that you will not experience any
problems of this type with it and will be happy with it.

--keystroke-ga

Thanks for steering me to Avast.

This isn't the answer you're looking for, but it should be. Switch to
another program. Norton is doing this because it is terrible software.
Nortion's support team is treating you like that because they have to
support the millions of problems people have with their terrible
software on a daily basis and they're sick of it. Switch to Avast and
you won't have this problem (it's free). It's also the second-best
antivirus on the market after Nod32 (which is not free).

Avast Antivirus
http://avast.com/

Avast and Nod32 do not slow down your machine as other antivirus
programs do, because they don't scan the same virus database over and
over constantly and unnecessarily as those other programs do.

This may not be what you want to do, but it's what you should do if
you want a good antivirus. Norton is not that.

Norton is worse than most malware. I have disabled everything
possible. I suspect that Norton is a subsidiary of Halliburton.

Thank you for the five stars and the tip! :)

--keystroke-ga