Google Answers: workforce management for call centre

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Q: workforce management for call centre ( No Answer, 0 Comments )

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Subject: workforce management for call centre
Category: Business and Money > Small Businesses
Asked by: clear_thinker-ga
List Price: $20.00

Posted: 06 Oct 2006 14:41 PDT
Expires: 05 Nov 2006 13:41 PST
Question ID: 771397

what is a solid workforce management tool for a call centre of 18
people taking calls 10 hours a day? Staff have varying schedules: some
are M-F; some are 5 on 5 off; some are M,W,F then T,T repeating; Some
are M,T every other W or T,F and every other W

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