the self storage stories have piqued my interest as a consumer lawyer,
want to hear more about it, seeing patterns of late fee abuse, denying
access improperly, and selling illusory insurance.  want to know if
your access code was changed instantly upon being late/them thinking
you were late.

Hi Edale,
Yes, it is an interesting subject.  Google Answers' Terms of Service 
prohibit posting personal contact methods (also on comments), and
Researchers will not answer questions that include them.  Indeed, such
questions will almost assuredly be deleted by the G-A website police
when they go back to work on Monday morning.

There seem to be forums on "self storage" that may be more better
places to gather information.

Cheers, Myoarin