Google Answers Logo
View Question
Q: Call Center Consultants List Needed ( Answered 5 out of 5 stars,   4 Comments )
Subject: Call Center Consultants List Needed
Category: Business and Money > Consulting
Asked by: prpro-ga
List Price: $200.00
Posted: 15 Oct 2006 14:31 PDT
Expires: 14 Nov 2006 13:31 PST
Question ID: 773777
I am trying to compile a list of consultants that meet the following 
parameters; can you help me figure out where to go?

There are a number of small business and individual consultants who
advise companies on what to do with their call centers and
self-service telephone systems.  Many are IVR (interactive voice
response) consultants who?ve evolved to cover newer technologies, like
speech recognition; others are call center consultants who deal as
much or more with human agents and workforce management issues. Still
others are call system integrators who research, recommend and build
systems for their clients.
The majority of their work helps corporations update their existing
telephone IVR systems to newer technologies.

I am trying to find the following:

1)      An online listing of the names of these consultants and their contact info

2)      Other directories of these consultants (ideally, electronic directories)

Request for Question Clarification by easterangel-ga on 15 Oct 2006 16:56 PDT

Would a manually made list be ok with you instead of doing numbers 1 and 2?


Clarification of Question by prpro-ga on 15 Oct 2006 20:35 PDT
;-))  Preferable, in fact!

Request for Question Clarification by easterangel-ga on 15 Oct 2006 22:46 PDT
Hi prpro-ga!

I can provide the list but the problem here is determining if they are
small companies or one-man operations. Would just a general listing of
companies be ok with you?


Clarification of Question by prpro-ga on 15 Oct 2006 23:04 PDT
They can be either one... thanks!

Request for Question Clarification by easterangel-ga on 15 Oct 2006 23:11 PDT
Hi again prpro!

Just to make it really sure. Do you mean you are ok with a general
listing without regard for company size?


Clarification of Question by prpro-ga on 16 Oct 2006 07:11 PDT
A lot of the consultants in this realm are one-man operations or VERY
small businesses, frm what I gather.  Right now, getting the most
names possible is my best play.
Subject: Re: Call Center Consultants List Needed
Answered By: easterangel-ga on 16 Oct 2006 09:38 PDT
Rated:5 out of 5 stars
Hi! Thanks for the question.

I assembled the list below. The links provided after the name of the
company shows either the company profile page or it leads to the
company's website. I will categorize the types of services based on
whether it was primarily concerned about technology, business services
or human resource issues.

Technology Issues:

Aheeva Technology
1000 St-Antoine West, Suite 500
Montreal, Quebec H3C 3R7   Canada
Sales phone: 1-866-348-2581 X2260

AltiGen Communications, Inc.
4555 Cushing Parkway
Fremont, California 94538   United States
Sales phone: 510-252-9712 x300

Altitude Software Inc.
140 Allstate Parkway, Suite 500
Markham, Ontario L3R 5Y8   Canada
Sales phone: (905)479-2655

Harborside Financial Center, 34 Exchange PlacePlaza 5, Suite 2700
Jesey City, New Jersey NJ 07311   United States
Company phone: +1 201 631 3200
Company email:

Aslan Training & Development
680 Village Trace Suite B
Marietta, Georgia 30067   United States
Sales phone: (770) 690.9616

Aspect Software
6 Technology Park Drive
Westford, Massachusetts 01886   United States
Sales phone: 888-412-7728
Sales email:

Business Telecom Products, Inc.
PO Box 997
Carnation, Washington 98014-0997   United States
Sales phone: 800-457-4287
Sales fax: 425-333-6535

Call Miner, Inc.
4310 Metro Parkway, Suite 210
Fort Myers, Florida 33916   United States
Sales phone: 239-689-6463 ext.214

CallCopy, Inc.
1275 Kinnear Road
Columbus, Ohio 43212   United States
Sales phone: 888-922-5526

Cicero, Inc.
8000 Regency Parkway, Suite 542
Cary, North Carolina 27518   United States
Sales phone: 1-866-538-3588

Cincom Systems
55 Merchant St.
Cincinnati, Ohio 45246   United States
Sales phone: 513-612-2300

Co-nexus, Inc.
5600 Northwest Central Dr, Suite 102
Houston, Texas 77092   United States
Sales phone: 866-400-4296

CosmoCom, Inc.
121 Broad Hollow Rd.
Melville, New York 11747   United States
Sales phone: 631-940-4200

Dial Results
2550 N. Thunderbird Cir, Suite 317
Mesa, Arizona 85215   United States
Sales phone: 888.839.3613

DynaMetric Inc
717 S. Myrtle Ave
Monrovia, California 91016   United States
Sales phone: 800-525-6925

e-Glue Business Technologies
79 Hudson Street, Suite 201
Hoboken, New Jersey 07030   United States
Sales phone: 201-2170022

150 Field Drive; Suite 250
Lake Forest, Illinois 60045   United States
Sales phone: 877-2-ELOYAL

520 Pike Street, Suite 1600
Seattle, Washington 98101   United States
Sales phone: 206-225-0800 x 500

Envox Worldwide
2000 West Park Drive
Westborough, Massachusetts 01581   United States
Sales phone: 508 898 2600

Fluency Voice Technology
100 Brickstone Square
Andover, Massachusetts 01810   United States
Sales phone: 1-877-640-5858

GBH Communications. Inc.
540 West Colorado Street
Glendale, California 91204   United States
Sales phone: 800.222.5424

2001 Junipero Serra Blvd.
Daly City, California 94014   United States
Sales phone: 1-888-Genesys

Global Address
MOUNTAIN VIEW, California 94040-2586   United States
Sales phone: 650-903-2228

Inova Solutions
110 Avon Street
Charlottesville, Virginia 22902   United States
Sales phone: 434-817-8000

600 University St Suite 401
Seattle, Washington 98101   United States
Sales phone: 206 956 8000

Interactive Intelligence
7601 Interactive Way
Indianapolis, Indiana 46278   United States
Sales phone: 317.872.3000 x3

Intranext Systems
391 Inverness Parkway #111
Englewood, Colorado 80112   United States
Sales phone: 303.799.0771 

IQ Services
6601 Lyndale Ave. S, Ste 330
Minneapolis, Minnesota 55423   United States
Sales phone: 612.243.5124

400 Perimeter Center Terrace Suite 100
Atlanta, Georgia 30346   United States
Sales phone: 800-773-9574

Knova Software
10201 Torre Avenue, Suite 350
Cupertino, California 95014   United States
Sales phone: (800) 572-5748

MicroAutomation Inc
10550 Linden Lake Plaza, 2nd Floor
Manassas, Virginia 20109   United States
Sales phone: 1-800-817-2771

Mindshare Technologies
310 East 4500 South STE 450
Salt Lake City, Utah 84107   United States
Sales phone: 801-263-2333

NEC Unified Solutions, Inc.
6535 N. State Highway 161
Irving, Texas 75039   United States
Sales phone: 877-463-2267

Oracle l Telephony@Work
500 Oracle Parkway
Redwood Shores, California 94065   United States
Sales phone: 888.854.4224

530 Maryville Center Drive Suite 220
St. Louis, Missouri 63141   United States
Sales phone: 314-469-6106 x751

Presence Technology
2727 Flintgrove Road
Charlotte, North Carolina 28226   United States
Sales phone: + 1.800.847.3309 x 3

SER Solutions Inc.
45925 Horseshoe Drive
Dulles, Virginia 20166   United States
Sales phone: 703-948-5500

Smart Telecom
2460 Lancaster Road
Ottawa, Ontario K1S 4B5   Canada
Sales phone: 800-563-7086

SoundBite Communications
2 Burlington Woods Drive
Burlington, Massachusetts 01803   United States
Sales phone: 781.359.3103

Spanlink Communications
605 Highway 169 North
Minneapolis, Minnesota 55441   United States
Sales phone: 800-303-1239

10497 Town & Country Way, Suite 500
Houston, Texas 77024   United States
Sales phone: 281-497-8000

Transera Communications, Inc.
10101 N. De Anza Blvd., #100
Cupertino, California 95014   United States
Sales phone: 408-873-1984

UCN, Inc
14870 Pony Express Rd
Salt Lake City, Utah 84065   United States
Sales phone: 888-UCN-0002

Verint Systems
330 South Service Road
Melville, New York 11747   United States
Sales phone: 631.962.9600

Voice Print International, Inc.
975 Flynn Road
Camraillo, California 93012   United States
Sales phone: 800.200.5430
Sales fax: 805.389.5202

PO Box 26397
Charlotte, Florida 28221   United States
Sales phone: 704-543-6613

1151 Marina Village Parkway
Alameda, California 94501   United States
Sales phone: 510-545-5019

Witness Systems
300 Colonial Center Pkwy
Roswell, Georgia 30076   United States
Sales phone: 1-888-3WITNESS

813 SW Alder
Portland, Oregon 97205   United States
Sales phone: 503-227-6901

Wyse Technology Inc
3471 N. 1st Street
San Jose, California 95134   United States
Sales phone: 1-800-GET-WYSE

XSell, LLC
10151 Deerwood Park Blvd, Bldg 200, Suite 320
Jacksonville, Florida 32256   United States
Sales phone: 904-854-6700


Dial Interactive
Telephone: 954-816-1888
FAX: (413) 793-8496

OnQueue Consulting
PO Box 424
Jamison, PA 18929  USA

Business Side:

Cube Solutions
13614 Gamma Rd.
Dallas, Texas 75244   United States
Sales phone: 866-734-6628

20 Crosby Drive
Bedford, Massachusetts 01730   United States
Sales phone: 781-266-3200

P.O. Box 541034
Omaha, Nebraska 68154   United States
Sales phone: (402) 334-1824

ICMI, International Customer Management Institute
P.O. Box 6177
Annapolis, Maryland 21401   United States
Sales phone: 410-267-0700

Interior Concepts
18525 Trimble Court
Spring Lake, Michigan 49456   United States
Sales phone: 800-678-5550

Knowledge Wave International
5000 Meadow Road, Suite 350
Lake Oswego, Oregon 97035   United States
Sales phone: 800-329-9159

4879 N Lincoln Ave, Suite #2
Chicago, Illinois 60625   United States
Sales phone: 1-866-LATIGENT

Merced Systems Inc
333 Twin Dolphin Drive
Redwood Shores, California 94065   United States
Sales phone: 650.486.4014

Netreflector, Inc. ( A GMI Company)
2835 82nd Ave SE, Suite S100
Mercer Island, Washington 98040   United States
Sales phone: 1-206-315-9300

NICE Systems
301 Route 17 North
Rutherford, New Jersey 07070   United States
Sales phone: 866-999-NICE

Contact Center Professionals (Contact)

Quality Watch 

Innovative Call Center

212 Carnegie Center, 2nd Floor
Princeton, NJ 08540

Northridge Group
9700 West Higgins Road, 
Suite 820  Rosemont, 
IL 60018-4736  
Phone: 847-692-2288

Radclyffe Family
 63 Beaverbrook Road, 
Suite 203, Lincoln Park,
New Jersey 07035  
Phone: 973.694.0498

Lieber & Associates
3740 N. Lake Shore Dr.,
Suite 15B-2
Chicago, IL 60613-4202
Tel: 773-325-9400
Fax: 773-325-0621

GDS Communications, Inc. 
Flagler Beach, FL.
Phone: 386.446.4823

M&C Associates, LLC  	Toll-Free: 877.786.4466
4250 Veterans Memorial Hwy, Suite 2100 	
Holbrook, NY 11741-4021 
Direct: 631.467.8760
Facsimile: 631.467.8767

Contact Strategies
480 Bartley Bull Parkway
Brampton ON L6W 2M8
Tel. 905-459-9434 
Fax. 416-946-1401

Harrington Consulting Group
4151 Barnes Court
Rochester, MI  48306
Phone: 248-650-9165
Fax:  530-325-4071

Manpower Concerns:

1111, St-Charles Bld - suite 1250
Longueuil, Quebec J4K 5G4   Canada
Sales phone: 913-383-2160

Customer Relationship Metrics
100 Glenn Drive, A-11
Sterling, Virginia 20164   United States
Sales phone: 336-288-8226

Employment Technologies Corporation
532 South New York Avenue
Winter Park, Florida 32789-1496   United States
Sales phone: 800 833-3279

Empyrean Management Group
1717 Swede Road, Suite 206
Blue Bell, Pennsylvania 19422   United States
Sales phone: 1-866-773-9900

2580 Charles Street
Rockford, Illinois 61108   United States
Sales phone: 888-626-3412

2831 Peterson Place
Norcross, Georgia 30071   United States
Sales phone: 770-416-6000 #5

High Tech High Touch Solutions
PMB 426 14241 NE Woodinville-Duvall Rd.
Woodinville, Washington 98072   United States
Sales phone: 425-398-9292

HigherGround Inc
21201 Victory Blvd., Suite 105
Canoga Park, California 91303   United States
Sales phone: 818.591.3133

1118 Post Avenue
Seattle, Washington 98101   United States
Sales phone: 206-283-7119

IEX Corporation
2425 N. Central Expressway
Richardson, Texas 75080   United States
Sales phone: 972.301.1789

InVision Software Inc
10 South Riverside Plaza, Suite 1800
Chicago, Illinois 60606   United States
Sales phone: +1(312)4747767

InVision Software Inc
10 South Riverside Plaza, Suite 1800
Chicago, Illinois 60606   United States
Sales phone: +1(312)4747767

Left Bank Solutions, Inc.
11777 San Vicente Blvd, Suite 790
Los Angeles, California 90049   United States
Sales phone: 310-207-6800

LIMRA International
300 Day Hill Rd
Windsor, Connecticut 06095   United States
Sales phone: 888-785-4672

1818 Market St., Ste. 2800
Philadelphia, Pennsylvania 19103   United States
Sales phone: 215-940-9255

Seagull Software
3340 Peachtree Road NE #900
Atlanta, Georgia 30326   United States
Sales phone: 404-760-1560

709 Grand Ave
Laramie, Wyoming 82070   United States
Sales phone: 307-745-7126

2050 Spectrum Blvd.
Ft. Lauderdale, Florida 33309   United States
Company phone: 1-800-SPHERION

6508 Grayson Court
Nashville, Tennessee 37205   United States
Sales email:

1060 Maitland Center Commons; Suite 240
Maitland, Florida 32751   United States
Sales phone: 407.660.6041

811 Kirkland Avenue NE, Suite 201
Kirkland, Washington 98033   United States
Company phone: 425-827-6156

The Call Center School
568 Grant Highway
Lebanon, Tennessee 37090   United States
Sales phone: 615-812-8400

Virtual Hold Technology, LLC
137 Heritage Woods Drive
Akron, Ohio 44321   United States
Sales phone: 800-854-1815 x 280

Phone for Success 

TeleDevelopment Services, Inc.
4816 Brecksville Road, Suite 2, Richfield, OH 44286
Tel: (330) 659-4441 Fax: (330) 659-4442

Florida Corporate Training Center
1844 North Nob Hill Road, #244
Plantation, Florida 33322
Tel: (954) 452-9870

Barbara Burke & Associates Inc.
509 Third Street East
Northfield, MN 55057 USA
Phone: 507-663-7232 
Fax: 507-663-0472

Chris Collie Associates
5717 NW 82nd Avenue, 
Tamarac, Florida 33321 
Phone: 954. 303.7275 
Fax 954.337.2872

Kathy Sisk Enterprises Inc.
Phones: 1-800-477-1278 / 1-559-323-1472
Fax: 1-559-323-9151

Search terms used:
"call center" consultant directory

I hope this would help you in your research. Before rating this
answer, please ask for a clarification if you have a question or if
you would need further information.
Google Answers Researcher
prpro-ga rated this answer:5 out of 5 stars and gave an additional tip of: $20.00
easterangel, it was perfect; thank you!

Subject: Re: Call Center Consultants List Needed
From: elgoog001-ga on 18 Oct 2006 05:23 PDT
Are you looking big 4 contacts or small boutique shops?
Subject: Re: Call Center Consultants List Needed
From: prpro-ga on 22 Oct 2006 17:30 PDT
I am looking for mostly boutique shops.
Subject: Re: Call Center Consultants List Needed
From: easterangel-ga on 22 Oct 2006 19:26 PDT
Hi prpro-ga.

I would just like to ask if the list made was ok with you?

Subject: Re: Call Center Consultants List Needed
From: easterangel-ga on 22 Oct 2006 21:33 PDT
Thanks for the kind words, the 5 stars and for the generous tip! :)

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  

Google Home - Answers FAQ - Terms of Service - Privacy Policy