I have a Gateway computer with a NEC-7900A R/W CD-Rom.  When I insert
a music CD, it works fine, but when I insert a data CD, it does not
see it.  When I double click on the CD-Rom drive (after inserting a
data CD) it says, "Please insert disk into drive D:", if I insert a
music CD I can browse the CD just fine.  We have not made any changes
to this system lately and no software has been recently installed.

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Clarification of Question by solid_foundry-ga on 08 Nov 2006 09:58 PST

Some more information, after running a Microsoft auto-play debug.  Not
sure what it means.  The auto-play states the drive is malfunctioning,
but please remember, music CD's show up, just not data CD's.

AutoFix [V5.2.3790.67]
Time [2006-11-08 11:55:09]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
    Result [AutoStart Setting]: OK
    Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [D:\, Drive Type: 5]:
    Result [HKCU\...\Policies!NoDrives]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKCU\...\Policies!NoDriveTypeAutorun]: OK {Present}
    Result [HKLM\...\Policies!NoDrives]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveAutorun]: OK {Absent}
    Result [HKLM\...\Policies!NoDriveTypeAutorun]: OK {Absent}
    Result [Driver level policies]: OK {
        HKLM\...\Services\cdrom!Autorun (Present) <Allows>
        HKLM\...\Services\cdrom\Parameters!Autorun (Absent) <Allows>
        HKLM\System\CCS\Enum\...!AlwaysEnable (Absent) <Not set>
        HKLM\System\CCS\Enum\...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [D:\, Drive Type: 5]:
    Result [Legacy Notification]: Problems
    Result [AutoPlay V2 Notification]: Problems {
        Service (Silent)
        Shell (Deaf) }
    >> Repair << [Legacy AutoPlay Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device
is malfunctioning, or the wizard cannot determine the problem.
    >> Repair << [Autoplay V2 Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device
is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

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Request for Question Clarification by keystroke-ga on 08 Nov 2006 14:59 PST

Hello solid_foundry,

Are these "official" CDs or home-produced ones?

--keystroke-ga

Sometimes programs turn off the cd autoplay feature. See if this
program from windows helps:
http://www.microsoft.com/downloads/details.aspx?FamilyID=c680a7b6-e8fa-45c4-a171-1b389cfacdad&DisplayLang=en

nectar666

They are "official".  I tried two of them. One was a Microsoft product
CD.  The other was a CD with .pdf's and .jpegs on it.  Both were
purchased from the manufacturer (not burned).

We fixed the issue.  Sometimes a CD player will only read audio and
not data because the head is dirty.  We cleaned the CD drive and the
issue is fixed.