I have an annoying problem with my PC. Whenever I click on an email
hyperlink in a web page, instead of Outlook opening up and a new email
ready to complete appearing, the computer tries really hard to open as
many windows as it can of IE 6. I have tried the repair feature in
Outlook but it does not fix it. The only way I can get around it
(that is if I forget and click a hyperlink) is to CTRl-ALT-DEL and
immediately shut down IE. This usually stops things after a minute or
so. I don't know what is going on with it but it is really annoying.
If I don't immediately do the above then it usually freezes the whole
machine and I need to reboot.
I am running Windows XP SP 2 with Office 2003. Outlook works fine for
all my normal email.
I need a fix. |
Clarification of Question by
andrewp2003-ga
on
11 Nov 2006 02:48 PST
To explain what happens a little further...the machine tries to spawn
hundreds of IE windows whenever I click an email hyperlink.
I have McAfee Security Centre and AdAware installed.
|
Request for Question Clarification by
rainbow-ga
on
11 Nov 2006 08:34 PST
Please take a look at the following instructions and let me know if
this solves your problem:
http://windowsxp.mvps.org/MailtoProtocol.htm
Looking forward to your clarification.
Best regards,
Rainbow
|
Clarification of Question by
andrewp2003-ga
on
11 Nov 2006 13:37 PST
I have tried both of the fixes suggested in the web page link. I
think the problem is in the registry setting. I can't open the mailto
folder using regedit. This means I can't add the new string suggested
by the web page.
Any more ideas?
|
Request for Question Clarification by
rainbow-ga
on
11 Nov 2006 13:40 PST
Please tell me what happens when you try to open the Mailto folder in Regedit.
Thanks.
Rainbow~
|
Clarification of Question by
andrewp2003-ga
on
11 Nov 2006 21:43 PST
It says "cannot open folder". I am logged in as administrator
|
Clarification of Question by
andrewp2003-ga
on
11 Nov 2006 21:44 PST
"Cannot open mailto. Error while opening key." to be exact
|
Request for Question Clarification by
rainbow-ga
on
11 Nov 2006 22:38 PST
Apparently quite a few people have had this problem. Here's one:
http://www.windowskb.com/Uwe/Forum.aspx/ie6-outlook-express/37313/Corrupted-Mailto-Key-in-Registry
The solution:
http://windowsxp.mvps.org/defaultmail.htm
Let me know if this works.
Rainbow
|
Clarification of Question by
andrewp2003-ga
on
12 Nov 2006 01:29 PST
Fixed!!! Joy at last! Thanks
|
,
0 Comments
)