I believe the company you are thinking of is Stephen Reuning's 'Diedre Moire".
Minutiae Man: You Think You Have An Obsessive Boss? Meet Mr. Reuning
--- Line Up Your Pencils, Please, Then Recite Rule No. 21
A Comforting Efficiency --- `Protein That Doesn't Belong'
By Dan Morse, The Wall Street Journal, 2116 words
Oct 4, 2000
"Not at Steve Reuning's New Jersey offices. New employees at Diedre
Moire must copy Mr. Reuning's 244-page Standard Operating Protocol --
using longhand script, three times over. It can often take 100 hours.
They must pass 12 oral exams, covering everything from motivational
psychology to desk decor to how to shake a client's hand. "Never use
two hands on first contact," staffers learn. The second hand comes
later, "as intimacy grows.""
Source: The Wall Street Journal
You can read the entire article titled:
Employees Feel Comforting Efficiency In Stephen Reuning's World of Order
By DAN MORSE
Staff Reporter of THE WALL STREET JOURNAL October 4, 2000
on Stephen Reuning's website:
I searched the WSJ archives with the following words:
business AND employees AND hand AND copy
Then using Google, I searched: "Steve Reuning" "New Jersey".
I hope this is helpful. If you have any questions regarding my answer,
or believe this is not the company you are thinking of, please don?t
hesitate to ask for further assistance before rating.