PROBLEM: At some point almost every day (sometimes more often),
Windows XP Professional stops reading keyboard input. However, it
still accepts mouse inputs. I can detect no pattern and no apparent
reason for this bug.
A week ago, I downloaded and installed Windows XP Service Pak 1. I
thought that fized the problem since it did not happen for a few days.
Now, the problem is back again.
QUESTION: Do you know of any fix for this problem?
Thanks,
WEB7 |
Clarification of Question by
web7-ga
on
23 Oct 2002 17:24 PDT
Two researchers asked, "Is it a USB keyboard?" No, it is a standard
Dell Quietkey keyboard. I've had it and the Dell computer over three
years. It has never given a problem during that time while I was
using Windows 98 SE. Only since I installed Windows XP Professional
has it stopped reading the keyboard. The frequency was about once a
day until I downloaded and installed Windows XP Service Pak 1. Since
then (about a week ago), it has stopped responding once or twice. It
requires a reboot to restore communication with the keyboard. What a
nuisance. WEB7
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Request for Question Clarification by
jes5199-ga
on
23 Oct 2002 17:37 PDT
Is Windows XP the only operating system you've had on this computer?
Do you have the Dell model number of the PC or perhaps some
information about the motherboard?
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Request for Question Clarification by
spot_tippybuttons-ga
on
25 Oct 2002 05:33 PDT
I have a few quick questions for you:
1) What model of Dell computer do you have?
2) Do you have the DellTouch software/drivers installed? If so, what
version?
3) When the lockup occurs, does the problem resolve if you unplug the
keyboard from your computer, count to ten, then plug it back in? (I
understand that this is not a USB keyboard.)
Thanks,
Spot
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Clarification of Question by
web7-ga
on
18 Nov 2002 18:53 PST
Q: "Is Windows XP the only operating system you've had on this
computer?"
Clarification: No. I used Windows 98 SE for three years and never had
this probblem. Only since I installed Windows XP Pro have I had the
problem of terminating keyboard input for no apparent reason.
Q: "Do you have the Dell model number of the PC or perhaps some
information about the motherboard?"
Clarification: It is a Dell Dimension XPS T600. The motherboard is
new, having been replaced by Dell this past summer. I don't have any
other info about the motherboard.
Q: "Do you have the DellTouch software/drivers installed? If so, what
version?"
Clarification: As far as I can tell, no.
Q: When the lockup occurs, does the problem resolve if you unplug the
keyboard from your computer, count to ten, then plug it back in? (I
understand that this is not a USB keyboard.)
Clarification: Correct, it is a PS/2 keyboard connection. I tried
unplugging the keyboard and reconnecting once, but nothing happened.
It still would not communicate with the operating system. Maybe I did
not wait long enough. Next time it quits, I'll try that and wait
longer.
It seems to me the problem has to do with Windows XP, since when I
boot to my C: drive, which still has Windows 98 SE as its opoerating
system, I haven't had this problem, although, since installing Windows
XP, I rarely boot to C:.
Thank you. WEB7
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Request for Question Clarification by
feilong-ga
on
18 Nov 2002 23:58 PST
Did you try uninstalling and reinstalling the keyboard driver from
your computer?
Under WinXP environment, go to the device manager, find your keyboard,
press delete and confirm removal, restart your computer. WinXP should
be able to auto detect your keyboard after restart.
If in case, it doesn't install after 1 or 2 tries, set your BIOS to
"plug and play OS installed" or something similar to that (since I'm
not familiar with DEll computers), save the changes, restart, and boot
to WinXP.
Did this help?
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