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Q: opening email attachments ( Answered 5 out of 5 stars,   0 Comments )
Subject: opening email attachments
Category: Computers > Software
Asked by: monreale-ga
List Price: $10.00
Posted: 23 Oct 2002 10:35 PDT
Expires: 22 Nov 2002 09:35 PST
Question ID: 88659
Suddenly I am unable to open email attachments on my home laptop
computer (IE6, WIN 98).  I can click on the "staple" and get the
dropdown but when I click on the dropdown nothing happens. I don't
think it's anything wrong with the attachments themselves--they come
from different sources, and involve both text (Wordpad, I think) and
jpg. images. The only thing that has changed on my computer is I've
doubled the RAM from 128 to 256 MB. Who has a solution for me?
Subject: Re: opening email attachments
Answered By: pwizard-ga on 23 Oct 2002 11:19 PDT
Rated:5 out of 5 stars
Greetings monreale,

I am going to help solve your problem, but it's going to involve a bit
of a troubleshooting process (as do most computer-related issues) so
we'll do it by using the "ask for clarification" feature. Be assured
that I will help you all the way through to resolution (as long as one
exists and/or there is some documentation of the problem and solution
to be found).

I understand the problem you are having. We first need to determine if
the attachments are actually being downloaded properly into your PC or
if the feature you are using has simply stopped working. Here's a
couple things I would like for you to try:

First, in Outlook Express, at the top, click on TOOLS, then click on
OPTIONS. Click on the SECURITY tab. There is a checkbox that says "Do
not allow attachments to be saved or opened that could potentially be
a virus". Make sure this option is UNCHECKED. If it was checked, once
you have it unchecked, apply the settings, close and re-open Outlook
and see if you can now save the attachments.

If that doesn't work, aside from using the "staple" to save the
attachments from a message, once you have the message selected, you
can also click on FILE (at the top) and then SAVE ATTACHMENTS... which
will bring up the save attachments dialog box. If it's a broken
feature, this may be a workaround until we can locate a way to fix it.
See if this will let you save the attachments.

Lastly, if you're running any type of Anti-Virus software on your PC,
this could cause attachments to behave funny, but I wouldn't think in
the way that you're describing. Let's focus on the two above solutions
first, but keep this one in mind.

If you'll let me know the outcome of the first two suggestions, we'll
go from there. Thanks!


Request for Answer Clarification by monreale-ga on 23 Oct 2002 17:22 PDT
Hello pwizard,

Your first suggestion concerning the security tab in OE hit the nail
right on the head. Nevermind that I had already found this out
myself--you deserve your pay. My only question is this: when I have
another computer problem, which no doubt I will, how can I bring it
specifically to your attention with Google answers? Thanks.


Clarification of Answer by pwizard-ga on 23 Oct 2002 18:20 PDT

First of all, I'm happy to hear that your problem with Outlook Express
has been worked out. I'm relieved it wasn't a problem with the core
application as those are much more difficult to troubleshoot and
sometimes result in the loss of data.

Regarding your question about asking for me specifically, Google
Answers currently allows for users to ask that only a certain
researcher respond to their question, it just must be clearly stated
as such in either the question, the body or both. I would recommend
placing it in the question, as from the researcher's screen, I don't
open up every question that comes along, I pick out titles I feel that
I can help with and go from there. I should be able to pick out my
name easily if it's located in the question subject. Now, there is no
structure in place that "locks out" other researchers from answering
the question, but it clearly states that we're supposed to adhere to
the reader's request for a specific researcher if they make one. You
are also allowed to ask for a refund if the question is answered by
someone other than myself. One last note is that I won't receive any
type of email notification when such a question is posted, so I'll
just have to spot it in the unanswered question listings. I usually
check them throughout the day, so hopefully I won't miss it. I'm
grateful that you would consider asking for me to answer your future
computer questions and I'll be happy to help you in any way I can.

Take care,
monreale-ga rated this answer:5 out of 5 stars

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