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Subject:
How to remove self-sending virus to my PC
Category: Computers > Internet Asked by: pendleton-ga List Price: $2.00 |
Posted:
24 Oct 2002 18:35 PDT
Expires: 23 Nov 2002 17:35 PST Question ID: 89451 |
I have 3 PC in network. They run Outlook 5.0 and 6.0. One of them (I assume) sends a virus to itself via email. Since the 3 are networked, they all get them. It does not appear in the sent box that I know of. My user name is pendleto and that is how they appear as to from where they originated. When I right click to look at their properties, it is my email address.They all come with a "paper clip" that there is an attachment. The subject lines are different, but by now (I have weeks seeing them) are the same, though many different. A special humour game Let's be friends How are you Spice girls' vocal concert to name 4 examples. The attachments are: picacu.exe (89.6 KB) top[1].scr (95.6KB) top[1].jpg (15.2KB) top[1].pif(92.9KB) top[1].jpg (15.2KB) top[1].scr(91.4) top[1].jpg (15.2KB) Those are 4 recent examples. What do I do to find and remove this virus? I have McAfee antivirus on all 3 PC's and have done various scans for viruses but this one hangs on. Thanks. John |
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Subject:
Re: How to remove self-sending virus to my PC
Answered By: sgtcory-ga on 24 Oct 2002 19:08 PDT Rated: |
Hello pendelton, Sounds like you have the pesky KLEZ worm. This is a mass email worm that spreads through email and is considered destructive. Rest assured there are a few ways to remove this virus. The first that I recommend involves downloading the KLEZ removal tool from Symantec. It removes all variants of the worm, and innoculates files to prevent re-infection. You can download this free removal tool below : KLEZ Removal tool from Symantec.com http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.removal.tool.html Secondly, if you do not want to download the file, you can go to TrendMicro for a free online virus scan. It does require registration, but it is free. You can view this option here: TrendMicro HouseCall Virus Scan http://housecall.trendmicro.com I do not personally recommend a manual removal of this worm. There are too many variants of it, and we are sure to miss something critical. I didn't use a search strategy to find these sources, as I use them on a continual basis. In the future should you get a wierd feeling about an attachment, you can simply type the name of the attachment into Google, and see if there are bad things associated with it, such as a virus. I hope this answers your question. If you find for some reason that the KLEZ worm was not the cause, please ask for clarification before rating this answer, and I would be glad to be of further assistance. Thanks for the question! SgtCory |
pendleton-ga
rated this answer:
Well, I guess you get a 5 star. I know that sounds like I am a bit reluctant. I am. However, something we finally did made that self-sending virus to quit sending. Took some work, but we licked it. Thanks for working with me. God bless you to know and do His will! John P. |
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Subject:
Re: How to remove self-sending virus to my PC
From: expertlaw-ga on 24 Oct 2002 20:32 PDT |
Dear pendleton, There is also a possibility that the infected emails are not originating on your computers. W32.Klez has the ability to spoof the sender's address. You should be able to confirm from the full email header if the email actually originated on your system, either by detecting another email address or by checking the IP where the email originated. As I have a popular website, I receive "returned" emails on a regular basis which were spoofed from my email address. Today, I received an automated response from Microsoft's customer support, indicating that they had received "my" inquiry, reciting an email header that was obviously created by Klez. Do make sure that your own system is not infected, but if virus checks show your network to be clean, consider this as another possibility. For more information, see the McAfee Security website: http://vil.nai.com/vil/content/v_99367.htm Good luck, - expertlaw |
Subject:
Re: How to remove self-sending virus to my PC
From: sgtcory-ga on 24 Oct 2002 21:50 PDT |
Great point. The question was, "How to get this virus off my pc?". Leaving a worm on your computer is no way to go. Manually removing all the files just doesn't cover all of our tracks. So, the only way to go is from the inside out. I wouldn't assume the problem is on the outside, unless I have eliminated all inside variables first, which in this case we have not done yet. Once you give your PC a clean bill of health, we can start looking elsewhere. Thanks SgtCory |
Subject:
Re: How to remove self-sending virus to my PC
From: mplungjan-ga on 25 Oct 2002 01:24 PDT |
Perhaps have a look at the email headers to see if you really did send it (your isp will probably show up as origin if you did) - I use outlook express and have turned preview off - I then right-click on the email subject, propeties and see the headers - If I suspect a virus I can see the raw email in there too and see if it has weird attachements too... |
Subject:
Re: How to remove self-sending virus to my PC
From: pendleton-ga on 20 Nov 2002 18:47 PST |
I did the clean up from Norton for the Klez worm. Nothing there. but the self sending continues. What else to do? Now it it coming up with new "Subject" names so that I can't just block the sending email. Thanks JohnP: |
Subject:
Re: How to remove self-sending virus to my PC
From: sgtcory-ga on 20 Nov 2002 19:15 PST |
pendleton, The files you listed are definitely associated with with the KLEZ worm. Here is a free email program I recommend that you try. It will block all worms such as these : AV Email program http://www.grisoft.com/html/us_downl.htm#FREE Let me know how well it works for you. I have been using it for sometime now, with great sucess. Thanks SgtCory |
Subject:
Re: How to remove self-sending virus to my PC
From: pendleton-ga on 21 Nov 2002 09:49 PST |
Thanks for the idea but it won´t work. I have 3 pC's networked and they will only allow one PC.. John :o( |
Subject:
Re: How to remove self-sending virus to my PC
From: sgtcory-ga on 21 Nov 2002 10:01 PST |
Pendleton, Try a manual removal of the KLEZ worm. If this does not work, I suggest that the source of the email may indeed be external as stated in the comments. I just wanted to give your PC a clean bill of health first. Here is the manual removal instructions - You will need to follow them exactly as written. We can not be responsible for any damages, but it seems like you really need to give your PC one good last check - Start with number 2 (Restart the computer in Safe mode) Manual Removal Instructions http://securityresponse.symantec.com/avcenter/venc/data/w32.klez.h@mm.html#removalinstructions I also suggest using the free AV mail program on at least one computers then, so we can see if these emails are external. Good luck and let me know how it goes - SgtCory |
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