I am trying to fix the display (in Windows) on my boss's computer
...somehow it switched from normal mode to a "Virtual Display" mode. 
It offers the opportunity to have a display that is larger than the
screen and you pan around.

I figured out how to put it in Pan Lock within Virtual Display mode --
but it is then so small that he can't see to work on it.  What I
really need to do is figure out how to take it OUT of virtual display
mode.

Can you help?

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Request for Question Clarification by researcher-ga on 01 May 2002 16:20 PDT

What version of Windows are is your boss using? What resolution is it
currently set at? What type of monitor and graphics/video card is
being used? If its a Dell/Compaq/etc what type is it?

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Request for Question Clarification by blader-ga on 01 May 2002 17:17 PDT

Dear andrea: 

From what I'm guessing you're probably running Windows 98/Me. Can you
try the following for me? Open up the Display Settings by right
clicking on an empty spot on your desktop and clicking "Properties."
Now go to "Settings." Do you see two slider buttons to adjust the
resolution, or only one? If you see two, then you should follow
neogeek-ga's advice. If this didn't help, please clarify with more
information (graphics card, what you see on the display settings,
monitor type). Thanks! =)

Best Regards,
blader-ga

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Clarification of Question by andrea-ga on 01 May 2002 17:30 PDT

Windows 95

Monitor is Compaq V500
CPU is Compaq Deskpro

Display Area:
   Screen = 640x480
   Desktop = 2048x1536

I don't know for certain about video graphics card...but I see an ATI
logo all over the place.

And FYI...it might be called "Virtual Desktop"

The Display Area values are what need to change. So that your boss
gets the full desktop in his/her screen view, the values for Display
Area: Screen and Display Area: Desktop must be equal.

Start with setting both to 640x480 and work upwards to what is a
comfortable view for the Compaq monitor. Probably 800x600.

If setting both equal do not work, try setting the Display Area:
Desktop to something less than the Display Area: Screen.

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Clarification of Answer by researcher-ga on 01 May 2002 17:55 PDT

If that still doesnt work, please post a Answer Clarification Request
with the results of doing the above.

Fixed my problem! It was being quite ornery but the suggestion to
start at the lowest resolution and work up is what finally made it
work!

Generally computers that offer the Virtual desktop, have two slider
bars in the Settings tab of the display properties.  One of the tabs
is for the virtual size, the other tab is for the displayed (actual
desktop size.)  If you have both sliders at the same resolution, the
virtual display should stop being displayed.

Andrea,

I looked up the specs for the V500 monitor and it's a 15" monitor
(fairly small), with a maximum resolution of 1280x1024.  I would
recommend a resolution of 800x600, any higher and it will be quite
difficult to read, but 1024x768 is possible.  If it's flickering very
bad and giving your Boss headaches you could try increasing the
refresh rate.  You can find this under Display properties > Advanced >
Adapter > Refresh Rate.  It looks like the highest setting is around
75Hz and a maybe on 85Hz.  If you change a setting and click ok and
the screen disappears, wait 15 seconds and it will go back to the
previous setting.  These instructions were for Windows 95/98.

Regards,

Gambo