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Q: windows xp/oulook 98 won't retain password ( Answered,   0 Comments )
Question  
Subject: windows xp/oulook 98 won't retain password
Category: Computers > Software
Asked by: bearbear-ga
List Price: $10.00
Posted: 02 Nov 2002 07:43 PST
Expires: 02 Dec 2002 07:43 PST
Question ID: 96426
bought a compaq evo with win xp pro. Outlook 98 (we loaded)will not
retain it's password, no matter that we checked the 'remember box'.
any clue? Have searched all over with no results.
Answer  
Subject: Re: windows xp/oulook 98 won't retain password
Answered By: pwizard-ga on 02 Nov 2002 09:03 PST
 
Greetings bearbear,

Microsoft has identified a problem with Outlook 98 not retaining the
user's password, even though the "save password" box has been checked.
This applies to both Corporate or Workgroup Mail and Internet Only
Mail. The solution to fix the problem varies slightly between the two,
so I'll list both.

The only solution that Microsoft lists involves editing the system
registry. While editing the registry is not all that difficult, you
must be careful not to edit keys that are not specified as it can have
negative effects on the system. I don't know what your skill level is
with the registry, so if you need more help with editing, please let
me know and I'll point you to some additional resources that explain
it in more detail.

NOTE: This procedure only applies if you have installed Outlook with
the Internet Mail Only option. To determine your installation type, on
the Help menu, click About Microsoft Outlook. In About Microsoft
Outlook, you should see "Internet Mail Only" if you have the Internet
Mail Only option installed.

To save your password you must back up your registry, remove the user
account information, and then re-enter your password.

How to Back up the Registry:

1. Click Start, click Run, type regedt32 in the Open box, and then
click OK.
2. Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider
 
3. On the Registry menu, click Save Key.
4. In the File name box, type a unique name for the key.
5. In the Save In box, click a location for the file, and then click
Save.
6. On the Registry menu, click Exit.

How to Remove the User Account Information:

1. Quit all programs.

2. Click Start, click Run, type regedt32 in the Open box, and then
click OK.
3. Locate and click the following registry key:

HKEY_CURRENT_USER\Software\Microsoft\Protected Storage System Provider

4. On the Security menu, click Permissions.
5. Click the registry key for the user that is currently logged on and
ensure that Read and Full Control are both set to Allow.
6. Click the Advanced button, ensure that user that is currently
logged on is selected, that Full Control is listed in the Permissions
column, and that This 7. Key and Subkeys is listed in the Apply to
column.
8. Click to select the Reset permissions on all child objects and
enable propagation of inheritable permissions check box.
9. Click Apply, and then click Yes when you are prompted to continue.
10. Click OK, and then click OK.
11. Double-click the Protected Storage System Provider key to expand
the key, click the user subkey folder that is directly below the
Protected Storage System Provider key, click Delete on the Edit menu,
and then click Yes in the warning message dialog box.

The user subkey folder looks similar to the following example: 
S-1-5-21-124525095-708259637-1543119021-16701 

NOTE: For every identity that you have, there will be a subkey under
the Protected Storage System Provider key. To resolve this problem in
all of your identities, you must delete all of the user subkeys
folders under the Protected Storage System Provider key.

12. On the Registry menu, click Exit, and then restart your computer.

How to Re-Enter Your Password:

1. Click Start, point to Settings, and then click Control Panel.
2. Double-click Mail, then click the Mail tab.
3. In the Account column click to select the ISP account and then
click on Properties.
4. Click Server, type your password in the Password box, and then
click Remember password.
5. Click OK, and then click Close.
6. Close Control Panel, and then start Outlook.
7. On the Tools menu, click Send to test whether your password is
retained.

NOTE: If other Windows 2000 users are having password retention
problems, re-enter the password, and then click to select the Remember
Password check box for those profiles. Each user may need to log on
for his password to be retained.

These instructions can be accessed and printed here:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q264664&

If you have Corporate or Workgroup Mail, the instructions are slightly
different. See this page instead and follow the details:
http://support.microsoft.com/default.aspx?scid=KB;EN-US;Q275467&

Although both articles refer to "Windows 2000" they both work for
Windows XP since Windows XP was built on top of Windows 2000.

This should take care of your problem. Please let me know if it does
not, I'll be happy to help you troubleshoot the problem further.
Thanks!

Sincerely,
PWizard
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