Google Answers Logo
View Question
 
Q: Banks with phone control available ( Answered,   0 Comments )
Question  
Subject: Banks with phone control available
Category: Business and Money > Accounting
Asked by: kindo7-ga
List Price: $100.00
Posted: 26 Apr 2003 00:35 PDT
Expires: 26 May 2003 00:35 PDT
Question ID: 195664
I need a list of US banks, that allow their clients to control their
accounts by phone.
Phone control must let clients operate with funds on the accounts,
initiate money transfers (ACH and Wire) and so on.
For each URL of bank, wich allow the account holder to initiate ACH by
phone, i will pay $25.
I see the procedure in the next way - client calls to the bank, bank
manager identifies accont holder's identity, then client may ask
manager to tell the balance on the card, send ACH or Wire transfer and
so on...
If someone knows such banks - you are welcome.

Request for Question Clarification by rainbow-ga on 26 Apr 2003 01:08 PDT
Hi kindo,
Just to clarify that I'm on the right track; are you interested in
banks which use 'phone banking' similar to the following bank:

http://www.usbank.com/personal/account_access/tel_banking_access.html

Thanks, 
rainbow-ga

Clarification of Question by kindo7-ga on 26 Apr 2003 01:26 PDT
Yes, that is exactly what i need.

Notice - i also need banks, which allow to operate credit card accounts by phone.
Answer  
Subject: Re: Banks with phone control available
Answered By: rainbow-ga on 26 Apr 2003 18:33 PDT
 
Hi kindo,

Thank you for your question.

The following is the result of an extensive research for major U.S.
banks which use the “phone banking” service.
For your convenience, I have also included a brief description of the
phone banking services as stated on their respective websites. Credit
card transaction accessibility via a telephone is usually not
available in the descriptions.

AmSouth Bank  
“Do your AmSouth banking from any touchtone phone. Check balances,
open new accounts, pay bills, and reach a live AmSouth
representative.”
http://www.amsouth.com

Bank of America 
“Available anytime, Telephone Banking allows you to:
Review account balances on checking, savings, money market savings and
loan accounts.
Verify recent activity on those accounts. 
Transfer funds between accounts.”
http://www.bankofamerica.com

Bank of Hawaii 
“Bankoh by Phone is a free service to all clients having a Bank of
Hawaii personal or business account.
Check your account balances, transfer funds, apply for a loan,
re-order checks, and perform a host of other banking activities - all
at your own convenience.”
http://www.boh.com

Bank of New York 
“Check your balances, transfer funds, make loan payments or obtain
account information from any touch-tone phone.”
http://www.bankofny.com

Bank of the West
“Quite a bit of information is available to you through our touch-tone
Telephone Banking system.  For instance, you can find out your
checking account balance, withdrawls and more.  If you have a Bank of
the West IRA, you can find out about distributions taken both this
year and last year as well as tax withholding information.  If you're
70 1/2, you can find out what your minimum distribution will be.  If
you have a Bank of the West consumer loan, a mortgage loan or a line
of credit, you can find out balance and payment information and more.”
http://www.bankofthewest.com

BB&T
“BB&T Phone24 is a convenient banking service that lets you conduct
banking activities 24 hours a day, 7 days a week, 365 days a year.
Transfer funds, verify account balances, obtain tax information,
confirm checks that have cleared and more -- all with your touch-tone
phone.
With BB&T Phone24, you can access the following accounts:
Checking, Savings, Credit Cards, Constant Credit, IRAs, Mortgage,
Consumer Loans, and much, much more.”
http://www.bbandt.com

Citibank  
“Use CitiPhone Banking to: 
Pay bills - Transfer funds - Open new accounts - Get account
information - Apply for credit - Hear rates & yields - Report
transaction problems - Request stop payments - Order checkbooks”
http://www.citibank.com/index.htm

Charter One  
“Wireless banking: It's like having a bank in your pocket. Pay bills,
check balances and more.”
http://www.charterone.com

Chevy Chase Bank 
“Get account information - You can check your account balance, see if
a check has cleared, or even review recent account activity -- helping
you keep your finger on the pulse of your finances.
Make transfers - Move money between Chevy Chase Bank accounts whenever
you need to.
Check current deposit rates - Decide when and how to make your money
work harder for you.”
http://www.chevychasebank.com

Citizens Bank  
“With one toll-free phone call you can:
Get up-to-the-minute account balances. 
Verify the date and amount of a cleared check. 
Access loan information. 
Transfer funds between your Citizens accounts”
http://www.citizensbank.com

Comerica 
“Now you can pay your bills from any touch-tone phone, no matter where
you are ... at home, at work or on vacation with Telephone Bill Pay
from Comerica. And you can use it 24 hours a day, every day of the
year.”
http://www.comerica.com

Commercial Federal Bank 
“AccessNow is our automated telephone banking system that lets you
interact with Commercial Federal Bank any time, 24-hours-a-day.
You can:
Access checking or savings accounts for complete and current account
information - even have a statement faxed to you.
Check balances, redemption values, rates, terms, interest paid, and
tax information on your Certificates of Deposit.
Receive complete information on your installment or credit line loans.
Transfer money between accounts. 
Report a lost or stolen ATM card.” 
http://www.comfedbank.com

Community First 
“Instant access to your account with a touch tone phone, 24 hours a
day, 7 days a week. Or talk directly with one of our Customer
Representatives.”
http://www.cfbx.com

First American Bank
“You can check out the balances in your checking and savings accounts.
You can check to see if a check has cleared. You can find out the
amount of the check that you forgot to record in your checkbook. You
can check on your ATM withdrawals and deposits.
You can find out the balance of any loans you have with First
American. You can check the balances in your CDs as well as their
rates and maturity dates. You can check the balances in your savings
or money market accounts.
You can move money between any of your First American deposit
accounts: checking, savings or money market. You can also make a First
American loan payment from any of these accounts.”
http://www.firstambank.com

First Citizens Bank 
“Automated customer service-24 hours a day:
Check account balances - Place stop payments - Verify deposits -
Reorder checks - Transfer funds - Make loan payments - Confirm
payments on checks”
http://www.firstcitizens.com

First National Bank
“First-Touch Banking is First National Bank's 24-hour telephone
banking system that allows you to bank on your time.
First-Touch allows you to: 
Determine your checking account balance, previous account activity,
your last deposit date and amount, specific check information,
insufficient items, and interest information.
Find out your savings account balance, previous account activity, your
last deposit date and amount, and interest information.
Determine your loan account balance, payment amount, next payment
date, interest paid, and the payoff balance of your loan.
Inquire about your certificate of deposit balance, interest payment
information, and maturity date.
Transfer funds between your checking, savings, and loan accounts.” 
http://www.fnb.com/

First Republic Bank  
“Around the clock access via an 800 number”
http://www.firstrepublic.com

First Savings Bank 
“One of the easiest methods to check your balance, inquire about check
clearings and transfer funds between First Savings Bank, FSB accounts
is through our 24-Hour Phone Banking. There is no cost to use 24-Hour
Phone Banking.”
http://www.firstsb.com

Fleet Bank 
“Use any touch-tone telephone to manage your accounts, 24 hours a day.
Check account balances 
Verify recent transactions 
Transfer money between linked accounts 
Make Fleet loan payments 
Find the locations and hours of Fleet branches and ATMs 
Activate your Fleet Total Access Check Card”
http://www.fleet.com

Hibernia National Bank 
“TeleService-24 lets you control your own accounts, obtain information
on a variety of Hibernia products and services, and conduct
transactions on your:
Checking and money market accounts - Savings - Lines of credit - Loans
- Certificates of deposit - IRAs - Mortgages”
http://www.hiberniabank.com

Huntington Bank  
“You can access your account balance 24 hours a day by calling our
automated information line.
Change your address change by phone
Change your email address change by phone 
Order checks by phone 
Request a stop payment by phone
Request an ACH automatic payment by telephone
Order a copy of a check or deposit by phone
Order a copy of a statement by phone
Request a replacement Check Card or ATM Card by phone
Make a lease payment over the phone”
http://www.huntington.com

LaSalle Banks 
“Do it all with TeleBanking. Using a Personal Identification Number
(PIN) of your choice, TeleBanking provides secure access with just a
phone call to your personal LaSalle Bank accounts including checking,
savings, money market, certificate of deposit, retirement, loan, line
of credit and mortgage accounts.
Fast, easy access to account information includes customized menu
options specific to your LaSalle accounts. In addition, with
TeleBanking you can:
Check account balance - Check recent transactions - Transfer Funds -
Place stop payments - Obtain current CD rates - And much more…”
http://www.lasallebanks.com

M&I Bank 
“Use your touch-tone phone to keep track of your account information
with Mi LINEŽ automated banking. Verify an account balance or cleared
check, confirm deposits – even open a new account or apply for a
loan.”
http://www.mibank.com

M&T Bank  
“One simple call puts you in touch with M&T. You can use the
touch-tone service 24 hours a day, 7 days a week to conduct your
banking:
Obtain account balance and history (transactions posted) 
Transfer funds between linked M&T accounts 
Make a stop payment request 
Order checks or deposit slips 
Change your PIN 
And much more” 
http://www.mandtbank.com

Mercantile Bank | 
“Need to check an account balance, see if a particular check has
cleared, or transfer funds? Use the automated touch-tone service. All
it takes is your account number, your social security number and a
touch-tone phone.”
http://www.mercantile.com

National Bank of Commerce
“Here are some of the automated transactions you can perform through
NBC's Telebanking Center 24 hours a day:
Check balances - Transfer funds - Get transaction histories - Reorder
checks - Order stop payments - Make loan payments - Make advances from
your Check Protection or Home Equity Line of Credit”
http://www.nbcbank.com

National City  
“Open accounts, get current account information and transfer funds -
simply by picking up the phone - with National City's convenient
Telephone Banking service.”
http://www.national-city.com

PNC Bank
“With PNC Bank’s PINACLEŽ Touch-Tone Service, you can access our
PINACLE Electronic Network using any standard touch-tone telephone for
convenient cash flow information. And the call is free.
Now you can call our toll-free number from any standard touch-tone
telephone to get balance information and transaction details on items
posted to your account.
Previous day information is available first thing in the morning and
reflects the activity in your account as of the close of business the
prior day.
Current day account information on controlled disbursement
transactions, lockbox deposits, ACH entries and wire transfer activity
is also available early in the morning, with regular and timely
updates throughout the day.
Information on your accounts at other banks can also be reported to
PINACLE and retrieved through touch-tone reporting, giving you
centralized access to all of your account balance information.”
http://www.pncbank.com

RBC Centura Bank 
“Use our automated phone system to perform routine transactions 24
hours a day:
Check your balance and account activity 
Transfer money between accounts 
Request stop payments 
Report lost or stolen Pocket Check or credit cards 
Make a loan or credit card payment 
Merchant card verification” 
http://www.rbccentura.com

Regions Financial 
“Use The Right CallŽ to get information about your Regions accounts,
including transaction and balance information on checking, savings,
money market, and installment loan accounts, as well as certificate of
deposit information. You can also activate your Regions VisaŽ
CheckCard or report a lost, stolen or damaged ATM card or Visa
CheckCard.”
http://www.regions.com/servlet/RegionsHome/index.jsp

Sovereign Bank                  
“Access your deposit or loan account from a Touch-tone telephone at
any time. You can check account information, make transfers, or make a
payment to a line of credit”
http://www.sovereignbank.com

Standard Federal Bank 
“Do it all with TeleBanking. Using a Personal Identification Number
(PIN) of your choice, TeleBanking provides secure access with just a
phone call to your personal Standard Federal Bank accounts including
checking, savings, money market, certificate of deposit, retirement,
loan, line of credit and mortgage accounts.
Fast, easy access to account information includes customized menu
options specific to your Standard Federal accounts. In addition, with
TeleBanking you can:
Check account balance - Check recent transactions - Transfer Funds -
Place stop payments - Obtain current CD rates - And much more…”
http://www.standardfederalbank.com

SunTrust Bank 
“Automated Telephone Banking offers you fast access to your accounts,
and enables you to conduct many transactions using the SunTrust
Automated Telephone Banking system. Check balances and recent activity
on your SunTrust checking, savings, and money market accounts as well
as transfer funds, place stop payments and re-order checks.”
http://www.suntrust.com

TCF Bank 
“Just by using a Touch-Tone phone and your secret code, you can:
Obtain the balance in your checking and savings accounts (including
certificates).
Identify checks paid on your checking or money market accounts.
Transfer funds between your checking, money market, and statement
savings accounts.
Verify the last 15 transactions (in increments of five) made to your
checking, money market, passbook and statement savings accounts during
the past 30 days.
Determine your total previous year interest earned on all deposit
accounts related to your social security or tax ID number (available
January through July).
Order a statement update showing the activity that has occurred on
your account since your last statement. (Check your Services and
Prices schedule for the Statement Update fee.)
Add or change your secret code.
Check Card Activation.”
http://www.tcfbank.com

U.S. Bank 
“When you call U.S. Bank 24-Hour Banking and Financial Sales, you can
handle many different activities, including:
Make account inquiries 
Account balances - Checks and other withdrawals - Deposits 
Initiate funds transfers 
Make address changes and request other account maintenance 
Open new accounts 
Apply for loans or credit cards” 
 http://www.usbank.com/

Washington Mutual 
“An eCare customer service banker is available 24 hours a day, 7 days
a week to:
Review account balances on your checking, savings, Certificate of
Deposit and retirement accounts
Review your recent account transactions 
Transfer funds between your eligible accounts 
Answer general inquiries” 
http://www.washingtonmutual.com


Search words used:
US banks “phone banking”
US banks directory “telephone banking”
US banks “credit cards” phone
US banks listing “phone banking” service

I hope the information above is helpful. If you have any questions
regarding my answer please don’t hesitate to ask before rating it.
Best regards,
rainbow-ga

Request for Answer Clarification by kindo7-ga on 26 Apr 2003 20:38 PDT
Thanks for the answer.

But i haven't found any bank that allows to manage credit card
accounts by phone in this list.
Is there any chance to get it?

Clarification of Answer by rainbow-ga on 27 Apr 2003 01:38 PDT
Hi kindo,
Thank you for your clarification.
The one bank that does specifically mention manageability of credit
card accounts by phone is BT&T. Huntington Bank lets you “request an
ACH automatic payment by telephone”. Most banks describe the services
they provide by phone quoting facilities to enable “transfer funds
between accounts” and “and much more”.
There are many credit card privileges available when applying for the
various offered programs. To fully obtain the program, phone numbers
are listed for assistance. Living overseas, I am unable to telephone
the banks and inquire about these privileges. If it is helpful, I can
go through the banks listed and give you their phone numbers for
inquiries. Please let me know what you decide.
Best regards,
rainbow-ga
Comments  
There are no comments at this time.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  


Google Home - Answers FAQ - Terms of Service - Privacy Policy