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Q: Loss of Sound on Windows 98OS ( Answered 5 out of 5 stars,   2 Comments )
Subject: Loss of Sound on Windows 98OS
Category: Computers
Asked by: goldee-ga
List Price: $20.00
Posted: 25 Aug 2003 11:43 PDT
Expires: 24 Sep 2003 11:43 PDT
Question ID: 248586
Recent attempt to install C-Media Media Driver Released on March 26
2002 Download sixe 1.7MB 6min via Microsft Updates failed after nearly
eight hours installation time. I finally cancelled it. Since then I
get no sound. How can sound be restored?  I am a novice so I need
clear detailed instructions. The failed installation doesn't show on
my history.
Subject: Re: Loss of Sound on Windows 98OS
Answered By: ldcdc-ga on 25 Aug 2003 15:42 PDT
Rated:5 out of 5 stars

First of all let me tell you that this question is not closed after I
post this first answer. You are free to ask for as many clarifications
as you need until you get your problem solved, by using the
clarification request button.

If you don't know how to do that, please visit

Now, I will tell you my own little story with the C-media driver
update provided by Microsoft.

I was -- just like you were -- recommended to update my driver to the
new 1.7 MB 2002 version.

In my case though, I had no problems with the download. However, when
it started to actually install the drivers, it kept on asking me for a
file named "".

I skipped the installation of that particular file and thus the whole
installation was -- obviously -- unsuccessful. And just like you, I
lost the sound on my computer. So I had to uninstall this new sound
driver and install an older version: the newest on the C-media
official website. And I was successful. I got the sound back.

All this happened about a month ago.

Now, I went again through the whole process (installing the faulty
update), just to make sure I would provide you with the best answer
that I could.

First I will instruct you on how to remove the C-media sound drivers
that you currently have on your computer, if any.

Click the famous "Start" button (lower left on the desktop), select
Settings and then click on Control Panel.

In the Control Panel double click on "System".

A new window should appear having a few tabs at the top. Choose
"Device Manager".

In the list that will appear choose "Sound, Video and Game
Controllers" and/or  "Others".

Look for anything that contains C-media or CMIxxxx  and such (xxxx are
numbers such as 8738).

Select each CMI or C-media driver and remove it  by clicking the
"Remove" button (lower in the window).

If you are lucky enough the system will display a message to tell you
that it has found new hardware (a PCI device = your sound card) and
then reinstall your old drivers. If this happens, let it reinstall the
drivers and then restart your computer. Then the sound should be OK.

If the sound is not OK or if the system doesn't display the "New
Hardware" message, don't worry.

If that happens or if  you don't find any CMI or C-media driver in
"Sound, Video and Game Controllers" or in "Others", then do this:

Visit C-media's official site and go to the drivers download page.
Here's a direct link to that section of the site:

Select the type of sound card that you have on your computer (mine was
CMI8738). Find the manual that came with your computer's sound card to
find out what type of sound card you have.

Then select your Operating  System (Windows 98) and then the newest
driver you can find, but take care not to select an upgrade. Select a
complete driver install. (If you will tell me exactly what type of
C-media sound card you have, I can guide you through this process in
more detail.)

Then simply download the file that contains the drivers. Save the file
in a directory (folder) that you can remember (C:\  might be a good

The file is in "zip" format. All you have to do is unzip it with a
program such as Winzip (go to and download the
free evaluation version). Unzip it in a new directory (folder) such as

Then go to c:\cmedia (if that's where you unzipped it's content) and
run Setup.

Take care to select the right type of card when the program asks ("in
mother board" if the sound card is built-in the mother board or "in
sound card" if you have a PCI sound card).  (If you need further
information on this feel free to ask.)

Then click Install and after the program installs the needed drivers,
restart the computer.

Most likely the install will work like a charm and the sound should be
just fine.  :-)

Now, just to let you know, I found a few good (related) discussions on
the Internet:

Experts-Exchange - "Problem with c-media sound card and audio program"
asked by el_jaguar

Experts-Exchange - "Soundcard driver problems" asked by chrb8

Again, if you encounter difficulties, please ask. I'd be happy to
offer you the needed assistance.


goldee-ga rated this answer:5 out of 5 stars
The problem was resolved after the old driver was removed. The system
installed a new driver,CMI8738/C3DXPCI Audio Device. So I didn't have
to go farther. Thanks for very clear instructions and your willingness
to go the extra mile to ensure the problem was resolved.

Subject: Re: Loss of Sound on Windows 98OS
From: nicnicholson-ga on 14 May 2004 21:53 PDT
IDCDC-GA, if anyone ever asks if you are a God, you say YES!

I'm an experienced user...I went to the Soyo website, downloaded
drivers, went to the original CD, re-installed many, many
times...hours of my time...

Read your comments, was up and running again in two minutes.  Did not
think the c-media drivers would work, so I didn't try 'em...Damn Soyo!

Thanks man!
Subject: Re: Loss of Sound on Windows 98OS
From: kalsheear-ga on 27 May 2004 05:19 PDT
I've also had this problem in the past. Had a few minutes spare so
decided to look into it further.

What seems to have happened is that windows update downloads the
installation data to a hidden folder called 'WUpdate'. Strangely, it
created this folder on my D: drive, rather than C: where I'd expect it
to go..

Anyway, when the installation routine can't find and asks you to
locate '', you can't just 'browse' to find it as it's
hidden. I had to go to 'my computer', open 'D:' and right-click the
WUpdate folder. Select properties and make sure the 'hidden' box is no
longer ticked. Now you can go back to the installation box, browse,
and select the WUpdate folder. There's a few subfolders as well - keep
clicking thru them till it lets you select Installation
should now continue.

Installation will probably fall over again at the next file - this
time just browse and find your CD Drive, then select the Win98 folder.
Should be fine from then on.

Seeing as how Windows Update is supposed to be an automated 'simple'
way of updating your PC I'm at a bit of a loss as to why this all
works the way it does.

Hope that all helps..

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