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Q: I cannot open McAfee web site or my account with the same on 2nd PC? ( No Answer,   0 Comments )
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Subject: I cannot open McAfee web site or my account with the same on 2nd PC?
Category: Computers > Internet
Asked by: pendleton-ga
List Price: $2.00
Posted: 15 Feb 2004 18:35 PST
Expires: 01 Mar 2004 19:57 PST
Question ID: 307154
I have computers networked here at home. My main PC is a Pentium 4 with 
Windows XP. (The technician put in some XP patches besides.)It
connects to my broadband and then the other PC's can connect to the
Internet and download emails.

The celeron can download emails and can access the Internet. Most
sites load super fast as we have 512K line.

HOWEVER, the celeron cannot open www.mcafee.com  or the exact same url that the
Pentium 4 uses to access my McAfee account. 

Whatever can I do to correct this? 

John Pendleton

My second PC is a Celeron Pentium 3 with Windows XP

Request for Question Clarification by aht-ga on 15 Feb 2004 18:48 PST
John,

Can you check to see if your second PC will navigate to the McAfee
website if you use the IP address instead?

http://216.49.88.12/ (the current IP address for Mcafee's website as
of 15-Feb-04 06:49pm PST)

Thanks,

aht-ga
Google Answers Researcher

Clarification of Question by pendleton-ga on 15 Feb 2004 19:18 PST
dear aht-ga

I got this:

 The page cannot be displayed 
The page you are looking for is currently unavailable. The Web site
might be experiencing technical difficulties, or you may need to
adjust your browser settings.

Next........???????????

Request for Question Clarification by pinkfreud-ga on 15 Feb 2004 19:30 PST
Hi, John!

Does this link (which goes through an anonymizing proxy) take you to
the McAfee site?

http://proxify.com/nph-proxy.cgi/011110A/http/us.mcafee.com/default.asp

Request for Question Clarification by aht-ga on 15 Feb 2004 20:03 PST
It will be interesting to hear if the proxy method works... I suspect that it will.

Can you confirm that your Pentium 4 machine is acting as the Internet
gateway for your home network, using XP's built-in Internet Connection
Sharing capability? If this is so, can you also provide some
information about how this was set up (by you, or for you)?

Since you are not able to access either the URL or the IP address of
the McAfee website through a client machine, it appears that something
on the Pentium 4 is blocking either the original HTTP request, or the
response from the website. I assume that while all this is happening,
you are still able to access the website through the Pentium 4
directly, of course!

The cause can be either a misconfiguration of the ICS settings, or a
firewall. So, can you also please clarify what, if any, firewall you
may have installed on the Pentium 4? Something from McAfee, perhaps?

Thanks,

aht-ga
Google Answers Researcher

Clarification of Question by pendleton-ga on 15 Feb 2004 20:14 PST
DEAR aht-ga

That took me too McAfee but will
not accept my login email and password.

We are progressing. 

John

Request for Question Clarification by aht-ga on 15 Feb 2004 20:25 PST
Can you take a look at the clarification questions above, regarding
the configuration on the Pentium 4? That will help in tracking down
the source of this problem.

Clarification of Question by pendleton-ga on 15 Feb 2004 20:35 PST
Excuse me.

Using pinkfreud-ga (Hello, again) suggestion, I got into McAfee with both PC's.
The Pentium 4 entered McAfee but McAfee would not accept my login
details. I tried twice.

I used my favorite button on the Pentium 4 and it opened McAfee
directly to my account with my name appearing.

Now, aht-ga , you will have to be a little patient with me as I am not
real computer sharp.

Since the two PC's have Windows XP, we thought it would be easy to
network them. I turned out not to be so. Now it appears (to me) that
there is some programing different between the to XP's. Anyway the
tech download about 10
XP Hotfixes as numbers KB828035 and KB823559 as well as Aplication
compatibility update [Q319580]. I can give you more nos. and such if
that would help you.

John

Request for Question Clarification by aht-ga on 15 Feb 2004 21:36 PST
The patches installed by the technician most likely are not the cause
of this problem (although heaven knows what sort of new problems are
introduced by MS patches every time they try to fix a newly discovered
issue!).

The link provided by pinkfreud is for a proxy service. A proxy service
is a service that acts as your proxy, or intermediary, in a web page
request and response transaction. So, by using the above link, you are
asking the proxy service to go retrieve the McAfee web page, then send
it to you. Your Celeron PC is clearly able to access the proxy
service, so that confirms that your Internet connection is fine. Since
your P4 PC is also able to access the McAfee website directly, we know
that the problem is not with your Internet service provider.
Therefore, the problem must lie in either the P4's software settings
to share the Internet connection with the Celeron, or it lies in the
Celeron's networking settings for using the Internet connection being
shared by the P4.

At this point, I have to warn you that such a problem is often only
solve through some painstaking trial and error, and may involve access
configuration settings that the typical user rarely needs to touch. If
it is economical to have that technician back to look at the PCs, I'd
advise doing so. If, however, it is not economical, then you will need
to find out the following information, and report it back here:

1. What McAfee software is currently running on the P4 PC? In
particular, I would like to know if you have McAfee Personal Firewall
(or their WebEssentials bundle) installed.

2. Can you confirm for me that the Internet connection is going to the
P4 first, *then* to the Celeron? This would normally require that the
P4 machine have two network adapter devices installed, as in a USB
connection to a cable or DSL modem, for example, and a 10/100Base-T
connection from a built-in 10/100Base-T Ethernet port to either an
Ethernet hub, switch, or directly to a second PC using a cross-over
cable. Perhaps you can describe, in words, how all of the PCs are
connected to each other and the Internet service?

Thanks,

aht-ga
Google Answers Researcher

Clarification of Question by pendleton-ga on 16 Feb 2004 07:07 PST
Dear aht-ga

1. What McAfee software is currently running on the P4 PC? In
particular, I would like to know if you have McAfee Personal Firewall
(or their WebEssentials bundle) installed.

----Presently the Pentium 4 only has McAfee Antivirus (Virus Scan). We
did have the Firewall installed but deleted that entirely for the time
being. There was a time that when the firewall was running, we had to
set it a the
most "open" position or the Celeron could not send Emails, only receive them.


2. Can you confirm for me that the Internet connection is going to the
P4 first, *then* to the Celeron? This would normally require that the
P4 machine have two network adapter devices installed, as in a USB
connection to a cable or DSL modem, for example, and a 10/100Base-T
connection from a built-in 10/100Base-T Ethernet port to either an
Ethernet hub, switch, or directly to a second PC using a cross-over
cable. Perhaps you can describe, in words, how all of the PCs are
connected to each other and the Internet service?

---- Here in Mexico (where I live) we have a service by Telmex,
Mexican telephone company. They provided a modem that connects to
their system and gives me a speed of 512Kbytes on the Internet. This
is done thru the P4. Which is configured to be the main PC, all the
rest (actually I have 4 including my laptop) network thru the
"concentrator" or I think you call it a 10/100Mb ethernet switch. (as
I can read on the box).

I think I have seen my tech set the P4's IP address which is 198.168.0.1
which I understand makes it the primary PC. There is no Default Gateway set.

Please ask all the more info that you will need.

My tech has another client that cannot access http://www.terra.com.mx/
I can. He (the other client) can access all other Internet sites?!?!?

LMK
John

Request for Question Clarification by aht-ga on 16 Feb 2004 08:14 PST
Thanks for the info, John. Another clarification request, if you
please: do you happen to know if the Internet connection is shared
using Windows XP's built-in Internet Connection Sharing service? From
your description, I'm thinking yes. Does the P4 need to be turned on,
and the TelMex connection made, before the other PCs can access the
Internet?

To check if perhaps you are experiencing complications due to XP's
built in firewall, please check whether the Windows XP Internet
Connection Firewall is turned on by looking at the following:

http://www.microsoft.com/windowsxp/pro/using/howto/networking/icf.asp

and follow the instructions to get to the ICF checkbox for the TelMex
modem's connection. Try disabling the ICF, and see if it makes any
difference for the Celeron.

aht-ga
Google Answers Researcher

Clarification of Question by pendleton-ga on 16 Feb 2004 16:24 PST
Looks like the ICF is not enabled.

John
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