selmag...
You did well in duplicating the numbers of the error. Thanks.
The first two numbers, in conjunction with the filename,
ntoskrnl.exe, are the most important in identifying the
failure.
There are two Microsoft Knowledge Base articles which address
this combination. Both suggest that updating Windows 2000 with
the latest Service Pack will resolve the problem.
The first is KB287524, which states:
"When you mount a volume under high-stress conditions, your
computer may stop responding (hang) and you may receive an
error message that is similar to:
STOP: 0x0000001E (0xC0000005, 0x801725bc, 0x0000001, 0x0000030)
KMODE_EXCEPTION_NOT_HANDLED
Note that the values in the error message may vary. The values
in this sample error message are from Windows NT 4.0."
"The fault address (the value in the sample error message is
0x801725bc) is in the operating system kernel (Ntoskrnl.exe).
CAUSE
This error occurs because a volume parameter block (VPB) is
modified without being protected by a global spinlock when
you mount a volume."
"A VPB is a structure, defined by the I/O Manager, that maps
a file system's volume device object to the device or
partition upon which the volume is mounted. The file system's
device object is actually used to represent the volume (VPB)
mounted on the actual device (physical device object). Device
objects for physical disks, tapes, CD-ROMs, and RAM disks have
associated VPBs."
http://support.microsoft.com/?kbid=287524
The solution, in the case above, is a Microsoft 'hot fix'
which should be applied to computers running Windows 2000
with Service Pack 2 installed. This is a temporary fix
which is to be resolved in the (then) upcoming Service Pack 3.
The next article, KB294690, describes essentially the same
error for computers running Windows 2000, Service Packs 1 & 2.
The solution is to update to the latest Service Pack.
http://support.microsoft.com/?kbid=294690
This would strongly suggest to me that you have not been
visiting the Windows Update site and regularly installing
both Critical Updates (security fixes) and Service Packs
(bug fixes). A quick way to determine what version of
Windows you are running is to right-click on the My Computer
icon, select Properties, and read what it says on the
window that pops up. Mine, e.g., says:
System:
Microsoft Windows 2000
5.00.2195
Service Pack 4
If yours indicates Service Pack 1 or 2, you have a lot
of updating to do. If it says Service Pack 3, then you
may have a more difficult problem than I have anticipated,
though you could likely resolve the problem by installing
Service Pack 4. If yours says Service Pack 4, then I am
completely off in this, and we shall have to start over,
but every bone in my troubleshooting being is betting
it will say Service Pack 1 or 2.
This being the case, you need to go to Windows Update:
http://v4.windowsupdate.microsoft.com/en/default.asp
There you can have your computer scanned by Microsoft's
utility and a list of Critical Updates and the correct
Service Pack for you system will be generated.
I'd suggest you install the Service Pack first, as this
may negate the need for many of the Critical Updates
which are initially listed. Then go back and look for
the Critical Updates, and keep installing them and
going back until you get the message "No Critical Updates".
A good tutorial on the use of Windows Update is found on
the Wellesley College website, here:
http://www.wellesley.edu/Computing/WinUpdate/win2k.html
I strongly recommend that you set up your computer to be
notified automatically when updates are available:
Go to Start -> Settings -> Control Panel -> Automatic Updates
and check the box next to "Keep my computer up to date..."
Now realize, I'm posting this as an answer due to what I
believe is the extreme likelihood that this will resolve
your problem. Please do come back and post your computer's
Service Pack level, and, if what I've written here is
inapplicable to the resolution of the error, I will
continue to work with you to help you resolve it.
sublime1-ga
Searches done, via Google:
0X0000001E 0xC0000005 ntoskrnl.exe
://www.google.com/search?q=0X0000001E+0xC0000005+ntoskrnl.exe
"windows update" automatic "system tray"
://www.google.com/search?q=%22windows+update%22+automatic+%22system+tray%22 |
Clarification of Answer by
sublime1-ga
on
22 Apr 2004 08:56 PDT
selmag...
You asked "Could this be because I've booted from my Norton
program disk?".
I'm assuming you are talking about Norton Antivirus 2003?
I don't have this program (since I've read too many instances
where Norton AV fails to spot a virus which other AV programs
pick up), so I'm not familiar with booting from that program
disk. Is that what you're saying you're doing? If you are
booting up from the Norton AV program disk, this could prevent
you from having normal internet access, but I just don't know.
In fact, there are instances where antivirus programs can cause
a 'STOP: 0X0000001E' error. What I would recommend is to boot up
in Safe Mode (press F8 when booting up) and then go to either
the Norton program preferences and find where it says "load
Norton AV at Windows startup", and de-select it, or, download
and install MSconfig for Windows XP, and find the startup entry
for Norton AV there, and de-select it, so that Norton doesn't
load when Windows starts. This in itself may end the error message.
If you don't have internet access in safe mode, perhaps you can
use a friends computer to download what you need.
MSconfig is a utility which existed in WIN98 and was left out
of Windows 2000, then brought back for XP. The XP version works
fine with Windows 2000, and this utility is unbeatable for
identifying what programs are being activated at Windows startup.
You can download it from this page on PerfectDrivers:
http://www.perfectdrivers.com/howto/msconfig.html
...or from this link:
http://www.perfectdrivers.com/local/msconfigxp/msconfig.exe
After installing it, you can use it in safe mode.
Just go to Start -> Run, type in msconfig and hit Enter.
Then look for entries for Norton Antivirus on the 'Startup'
tab, and uncheck them and reboot in normal mode.
Of course, if you can locate the option in the Norton AV
program preferences, that will be easier. Still, MSconfig
is a very useful utility to have when looking for virus
or spyware entries.
If your system boots normally with NAV (Norton antivirus)
disabled, then we'll talk about other antivirus programs
which don't cause so many problems with the system as NAV
is known to do.
I'll be working at my day job today, so be patient if I'm
not able to respond until this afternoon.
sublime1-ga
|
Clarification of Answer by
sublime1-ga
on
22 Apr 2004 14:32 PDT
Oh, also...your last clarification noted that the computer
is still shutting down and rebooting automatically. I
thought we had stopped the automatic shutdown when I
suggested the following:
"While the computer is started in safe mode, right-click on
the My Computer icon and go to the Advanced tab. At the
bottom, click on the Startup and Recovery button. In the
middle section, under System Failure, uncheck the box
next to Automatically reboot. Then reboot in normal mode."
"Instead of a cycle of shutting down and rebooting, you
should now receive some sort of error message accompanying
the system failure. Write down exactly what it says and
post it back here, and it will be easier to research and
resolve your problem."
Unless you reset this setting, it should not have reverted
to automatically rebooting. Now that NAV is not being loaded
at startup, it would be useful to again see the exact text
of the error message you are now receiving, even if it is
the same message.
sublime1-ga
|
