FedEx/UPS/USPS Lost Packages
Asked by: darlingm-ga
List Price: $200.00
25 May 2004 16:15 PDT
Expires: 24 Jun 2004 16:15 PDT
Question ID: 351903
Freight companies (FedEx/UPS/USPS/etc) usually offer insurance on packages. When packages are lost, the courier pays the shipper the amount the package was insured for. I remember hearing a few years ago of one of the main couriers holding auctions for the goods that piled up after labels were unreadable or torn off - in a type of "salvage" sale/auction. I would really like to find out how my company could participate in these sales/auctions if they exist. Being a $200 question, I will be very specific about what kind of an answer I am looking for. I don't want to pay for something that I do not feel is worthwile, or have a researcher spend time on this and find out it was a waste of time. I would accept a "potentially benefitial" answer about ONE of the three couriers I mention, or a "non-benefitial" answer about all THREE couriers I mention. Basically, if the researcher gets information I would love to receive, they can stop there rather than answer for all three (I would certainly appreciate hitting all three if time permits.) * I would accept "potentially benefitial" information that covers ONE courier of either FedEx/UPS/USPS. - To be "potentially benefitial", I mean information for ONE of the three mentioned couriers a sale/auction for "lost" merchandise - where merchandise can be purchased individually rather than purchased blind in truckloads. I would need information on how to contact the courier's appropriate department, so I could try to have my company participate in the sale/auction. I won't hold the researcher responsible if that contact disallows my company to participate for some reason (like you have to purchase $10 million worth of stuff annually, etc.) * I would accept non-benefitial information that covers all THREE couriers of FedEx/UPS/USPS - I understand that the information I get back might be completely useless. Maybe they sell stuff blind in truckloads. Maybe they let it rot in a warehouse somewhere. If the answer shows that my company can't do anything with any of these three carriers, I will be happy at least knowing. I am most interested in such a sale/auction happening in St. Louis. I am not sure which of the three couriers I mention holds it, but if information is given for this city, a nice tip will be given.
Re: FedEx/UPS/USPS Lost Packages
Answered By: pafalafa-ga on 02 Jun 2004 07:38 PDT
Hello again, darlingm-ga. Well, I've pulled as many teeth as I can from FedEx, UPS and the Post Office, and I have some information for you. I'm not sure if it's beneficial, potentially beneficial, or non-beneficial. I'll post what I have, and you be the judge. Before rating the answer I've posted below, please let me know if there is anything else you need. If you would like any additional explanation of something I've written -- or if you simply need more information -- just post a Request for Clarification, and I'll be happy to assist you further. All the best, pafalafa-ga ========== FedEx A call to the FedEx toll free number -- 800-Go-FedEx (800-463-3339) at first wasn't very helpful, but with a bit of insistent cajoling, the customer service representative finally referred me to: FedEx "Overgoods Department" Memphis 901-369-3303 The Overgoods Department was kind enough to tell me that they had absolutely no idea what happened to their packages after they left Overgoods, but referred me to: 888-776-7127 which I assumed was another FedEx number, but turned out to belong to a group calling itself NorthWest Research, who apparently does investigative work for FedEX, including trying to track down the senders or intended recipients of lost packages. NW Research confessed that, yes, after a certain length of time, unclaimed packages do go to a commercial auction service known as Bukoos: http://bukoos.com/ also known as "One Incredible Auction" [ 1ia.com ] As the Bukoos site says: "I felt like a kid in a candy store" and they promise a unique shopping experience of "surplus" items. Details about the auctions at Bukoos can be found here: http://bukoos.com/What_s_New/what_s_new.html which brings me to the "is this beneficial...?" question. The Bukoos auctions are in Utah. Whether that is useful to you or not is a matter for you to decide, I suppose. However, it does appear that Utah is something of the surplus-packages-auction capital of the US...lots of stuff ends up out there. The Bukoos site does not make any specific reference to FedEx or to overgoods in general, but my understanding is that they handle the unclaimed FedEx overgoods. The Bukoos site posts pictures and descriptions of the auction items shortly before the auction itself. When I visited the site, there were no current items listed, but you may want to check back to have a look for yourself: http://bukoos.com/Auctions/Current_Retail/Current_Retail_Detail/current_retail_detail.html You can see some lots from prior sales at this link from Google Images: http://images.google.com/images?sourceid=navclient&q=site%3A1ia%2Ecom ========== USPS The Post Office is more straightforward, but once again, there doesn't appear to be much happening right in your neighborhood. According to the Post Office's Auction website at: http://www.usps.com/auctions/ undeliverable items are auctioned off at the Atlanta Mail Recovery Center...the next auction is scheduled for June 9, 2004, and appear to be held every few weeks. Note that a Google search on "mail recovery centers" mentions USPS locations in St Paul, Minnesota, and San Francisco, CA, as well as a trial auction service on eBay. However, none of these options appear to be active at the current time -- only the Atlanta center has any USPS auction activity. ========== UPS A call to the UPS toll free number at 800-742-5877 confirmed that, like FedEx, UPS also has overgoods operations, which they referred to as "tracing and claims processing". They were not terribly specific, however, about the ultimate disposition of these unclaimed packages. They did say that "UPS does not auction these items to the general public", but they also said that the items go to one or more "salvage vendors", at least one of which is located in Utah! Given the location, it seems possible that these goods, too, end up at Bukoos.com, but UPS would neither confirm nor deny this. ========== One last thing worth noting. In the course of my research, I came across the following site: http://www.buyersguide.net/directory which lists surplus/salvage retailers around the country, including five operators in Missouri, in case you wanted to check them out. I hope this information is helpful to you in your quest for unclaimed merchandise. As I said above, if there is anything else you need, just let me know, and I'll be happy to assist you as best I can. pafalafa-ga
Re: FedEx/UPS/USPS Lost Packages
From: tv1011-ga on 14 Jun 2004 12:41 PDT
Hello Friends, I'm new to this site and was surprised to see questions of this nature! Being from Utah I'm very familiar with Bukoos as well as NPS-market place. A personal friend of mine brokered the property for Bukoos and I have been there a few times to check things out. They have 3 types of business available. 1. Retail store. Requires a membership (Costco, Sams Club). With the membership you are able to purchase items displayed on warehouse shelves. Some of it is pretty good stuff, much of it is overpriced so after you get the colored sticker discount you my be getting closer to wholesale prices. You would need to be there early on a Friday to get the "good stuff". 2. Bucket purchases. Usually stuff like pencils, pens, hats, cheap golf balls... mostly promotional type items. 3. Auctions. These are usually heavily attended by the public so prices often go to retail or above. Again, you would have to attend each week to find the good stuff. The UPS items go to a place called National Product Sales (NPS). They have 3 locations in Salt Lake City and Kaysville, Utah. http://www.e-nps.com/ Check out their web site. You can click on their eBay auctions to see some of what they end up with. I shop 2 of their stores weekly and find exceptional bargains. If you are looking for Industrial, Automotive, Sporting Goods, tools, wheels, tires etc... then the place to go is directly west of the Salt Lake International airport in a complex called the International Center. It would be a 3 minute taxi ride. Last week I found a new set of Enkei wheels that retail for $425 which I purchased for $160. I also bought 72 CCM brand roller hockey pucks for $1.00 each. These retail for around $7.00. Their other store is like a Target for surplus. They have a large surplus grocery area and a large general merchandise area. I have found some good deals here as well. They have an interesting section that has collectibles, some priced as high as $10,000. You would really have to know what you're looking at there! The key to finding great bargains is shopping weekly. Hope this additional info is helpful!
Re: FedEx/UPS/USPS Lost Packages
From: pafalafa-ga on 14 Jun 2004 12:53 PDT
tv1011-ga...thanks for that added info...hope it's a help to darlingm-ga. pafalafa-ga
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