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Q: Google Not finding www domain. ( Answered 5 out of 5 stars,   1 Comment )
Subject: Google Not finding www domain.
Category: Computers
Asked by: peterp-ga
List Price: $20.00
Posted: 06 Jun 2004 21:12 PDT
Expires: 06 Jul 2004 21:12 PDT
Question ID: 357417
When I type "" in google it does not register this
domain. It instead finds I have tried this on several
computers with the same result. It does not find any links or pages
similar to


Since we have no links to our page has no rank and we are
not coming up in any searches. This happened three days ago.

Any suggestions for the problem? and correction?

Request for Question Clarification by serenata-ga on 06 Jun 2004 22:35 PDT
Hi again, Peter ~

The link you provide shows that Google DOES find your domain - WITH
the 'www'. Notice that it says  "Showing web page information for"

You're right, the link (if you click on the page title) is to (without the 'www').

'' and '' resolve to the same page/site, your
default.html page is identical for either or,
so your visitor gets to the same information.


Having said that, type the following:


into the Google search box, and it returns 'about 317 links'.
   - ://

So Google 'does' recognize the links to What you need
to do is get the link on the Title in the snippet in Google changed.


This *could* be a glitch which may straighten up. After all, you
mention that it hasn't always been this way but "happened three days
ago". Things could easily go back to how they were, and such phenomena
have been observed and then actually have done so.

However, there are two things you can try.

The first is easiest, resubmit your page on Google's Add:URL page here,
   - ://

The second is to write to, put "incorrect Google link
to my site" or some other explanatory line in the subject to get it
noticed, and tell them that their link on your page title and your
site listing is wrong. It should be WITH the www instead of without

As you can imagine, a lot of people write with questions, so it may
take some time for you to receive a response, but if you keep on top
of the situation, you will usually hear something from them in a few
weeks time.


Does this help answer your question?



Request for Question Clarification by serenata-ga on 06 Jun 2004 23:14 PDT
I just found another question regarding the same thing ... the
difference between the set of results on another site with 'www' and

Here's the link,

While their TLD is a .net ... they're experiencing a very similar problem.

Imagine this as the 'tip of the iceberg', and that there are others
who are asking, commenting about this. I would imagine this is more a
Google "glitch" which will be fixed soon than a long-lasting problem,
but I'd still resubmit your site and write about it.

Warm regards,

Clarification of Question by peterp-ga on 07 Jun 2004 03:50 PDT
What do you mean by "get the link on the Title in the snippet in
Google changed" is snippet a term.

Please point to another reference as you mentioned. 



Request for Question Clarification by serenata-ga on 07 Jun 2004 04:09 PDT
Hi Peter ~

A 'Snippet' is defined as

      "A segment of a document. Typically, a snippet
       is a set of contiguous text about the size of 
       a paragraph and is about a single topic. Non-
       text items could qualify as snippets too, such 
       as a graph, picture, or diagram."
   - ://

In the case of search engines, it's the title and that small bit of
description you usually see in search engine listings, so the searcher
has some idea what's on the page.

Your 'snippet' has the title which comes directly from your <title>
tag and then some words. Google's link when you click on the title
goes directly to your site without the 'www', that is: to - instead of to ... you can ask
them to change the links to (WITH the 'www').

Hope this helps,

Subject: Re: Google Not finding www domain.
Answered By: aceresearcher-ga on 07 Jun 2004 05:58 PDT
Rated:5 out of 5 stars
Welcome back, Peter!

You will want to set up a 301 redirect by using an .htaccess file.
It's my understanding that the Googlebot will recognize this, and that
it will not consider it the same kind of redirect which Google warns
webmasters not to use.

First, you will need to contact your webhosting company and make sure
that their server is not set to ignore .htaccess files (this is not
uncommon); if it is, you will need to request that they enable
.htaccess, at least for your site, and hopefully they will be willing
to do that for you. (If not, see the last link in this Answer for a
workaround from CyberTech Help that may do the trick for you.)

If your site already has an .htaccess file, you will need to download
it and add the following lines, otherwise, you will need to create an
.htaccess file containing the following lines:

RewriteCond %{HTTP_HOST}$
RewriteRule ^(.+)$1 [L,R=301]

Here's a helpful tutorial on creating .htaccess files from Build Website 4U:

As far as the description that shows up in Google Search Results, I
recommend that you change your meta content tag at the beginning of
your meta tags (on all of the pages in your site that reads something
like the following (you can rewrite this as you best see fit):

<meta name="description" content="Six Sigma&#58; Providing information
on the implementation of 6 Sigma techniques to achieve Lean
Manufacturing, including Six Sigma training, the DMAIC ( Define,
Measure, Analyze, Improve, Control ) methodology, and the DFSS (
Design For Six Sigma ) approach">

Hopefully, this will replace the non-descript description that the
Googlebot is currently pulling from your page header, "Six Sigma . us.

Finally, I highly recommend that you
1) check with your web host to make sure that the server supports SSI
(server-side INCLUDEs)
2) pull the chunk of javascript out into its own file entitled
something like "jscriptmenu.js", and insert the following statement
between the <script> and </script> tags in the <head> section of your
pages instead:

<!-- #include file="jscriptmenu.js" -->

Sometimes, a lot of javascript code at the beginning of your html
pages can confuse the Googlebot, and it will just stop indexing,
missing much of your content.

Larisa Thomason, Senior Web Analyst at, has written a
good tutorial on this (you will need to scroll partway down the page
to Creating External JavaScript Files"):

Here's a handy utility created by Joseph K Myers that will help you do this:

And here's another helpful page from Steven Bentley on CyberTech help
which shows how to implement INCLUDE files and .htaccess files:

Before Rating my Answer, if you have any Questions about the above
information, please post a Request for Clarification, and I will be
glad to see what I can do for you.

I hope that this Answer provides exactly the information you were seeking!



Request for Answer Clarification by peterp-ga on 07 Jun 2004 18:33 PDT

I am confused on this one. Did you take over the answer? Very
detailed. Who can I hire that will do what you suggested to do? This
sounds a little over my head but makes sense. I had a person suggest
and correct some of the Java code and went from #11 in Google to #5
after a minor change.

Clarification of Answer by aceresearcher-ga on 07 Jun 2004 20:46 PDT

Yes, I am the one who Answered your Question.

<< Who can I hire that will do what you suggested to do? >>
- Who designed your website, you or someone else?
- If you designed it, what web design software did you use?

<< I had a person suggest and correct some of the Java code and went
from #11 in Google to #5 after a minor change. >>
When was this?

(As an aside, Java and Javascript are two completely different
languages which work in different ways. The code in your html pages is

Just let me know --

peterp-ga rated this answer:5 out of 5 stars

Subject: Re: Google Not finding www domain.
From: serenata-ga on 07 Jun 2004 20:07 PDT
Hi Peter ~

Most of the Google Answers Researchers extend the courtesy of not
stepping in between a Google Answers customer and a fellow Researcher
who have started a dialog. I apologize for any confusion this has

Your host has your web space configured for Front Page Extensions, and
you may notice there are either NO .htaccess files, or there may be
one for each directory. If you're going to add to the .htaccess file,
make sure you make additions below whatever is currently there.
Sometimes it helps to check with your host before you attempt to write
commands which may not work with your configuration.

To finish our dialog:

There are enough other sites experiencing the same problems you
mention - and within the same time span - to indicate it is more a
Google glitch than a real problem with your site alone. Especially
because it did work, and now doesn't, the way you wanted.

This is not to say your html files can't be "cleaned up" of some
extraneous and proprietary "coding" that is added by Front Page (Front
Page does that); but on the other hand, I don't think you'll see a fix
because of moving your javascript off the page. It just makes the page
"look" neater if someone views the source code.

If you really wish to learn about the differences in a Unix/Windows
server configuration, and what that means for such things as cross
browser compatibility, deprecation for older browsers, etc., I can
recommend some discussion lists and/or designers who understand these
things and work with them daily.

As a designer myself, I subscribe to such lists and the information is invaluable.

Thanks for asking and

Warm regards,

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