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Q: symantec email proxy deleted message ( Answered 5 out of 5 stars,   0 Comments )
Subject: symantec email proxy deleted message
Category: Computers > Security
Asked by: africansafarisite-ga
List Price: $15.00
Posted: 12 Jun 2004 06:16 PDT
Expires: 12 Jul 2004 06:16 PDT
Question ID: 360014
I'm running a small travel agent website, and I use Outlook to get my
emails from the email server.  When I
scroll down to the oldest emails I've received, there are a bunch that
say "Symantec email proxy deleted message".  Normally I wouldn't care,
but some of the email address look like they could be actual
customers, and some of them are from familiar servers that I think
could be old customers.
I've completely scanned my computer and I don't have a virus.  My
partner checkes his emails online and possibly opened a virus on the
server(says he hasn't).  So I'm wondering if there could be a virus on
our server, and if so, how could I get rid of it, because I would like
to get all of the inquiries we get?
Subject: Re: symantec email proxy deleted message
Answered By: hummer-ga on 12 Jun 2004 07:29 PDT
Rated:5 out of 5 stars
Hi africansafarisite,

Ok, the good news is, it probably is not a virus but rather a glitch
in Norton. Norton has recognized the problem and running LiveUpdate is
supposed to fix the problem. Assuming you use Norton LiveUpdate
regularly and it hasn't fixed it yet, here is what to do...

Open Outlook
Go to Tools -> Options -> Mail Setup -> click on "Send and Receive".
Set "Check for New Messages" for a longer time than you have it set
for now - this may take some experimenting, try 15 minutes at first
and shorten or lengthen it depending on the results. If you want to
test it, set it for 30 minutes and your problem should definitely be

Here is why...

"Norton Internet Security 2003 software prevented from deleting innocent emails
Symantec has fixed a flaw in part of its Norton Internet Security 2003
security software suite that can cause email to be deleted before it
reaches a user's inbox.
Users had complained that Norton Internet Security 2003 was deleting
email. All that appeared in the inbox was a message with "Symantec
Email Proxy Deleted Message" in the subject line, said Katherine
James, a Symantec spokeswoman."
"'If a user was running the computer continuously and was receiving a
large volume of email, or they had configured their email client to
check the mail server frequently, the Norton Spam Alert could cause
memory allocation errors which could cause the email deletion," said


It wouldn't hurt to run HouseCall, an "online" virus scan, just as
added security - it often finds things that others miss.



Hopefully you'll soon be receiving all of your emails (unfortunately,
some of your clients have probably received a message that their
emails were undeliverable). If not, or if you have any questions,
please post a clarification request before closing/rating my answer
and I'll be happy to reply.

Thank you,

Google Search Terms Used:
"Symantec email proxy deleted message"

Request for Answer Clarification by africansafarisite-ga on 12 Jun 2004 20:48 PDT
Okay, thank you for your response.  I had done some research before
your response, and the only solution I'd seen was to disable Norton's
antivirus scanning of incoming email...  I did turn it off, but it's
only been a day, so I don't know if that helped or not.  Needless to
say, I'd rather have it on.  Coincidentally, I had recently changed
Outlook to check every 4 minutes for new emails, so I'll take your
advice and put it back to 15 minutes.
So now would you say it's safe to turn my antivirus checking of
incoming emails back on?
Thank you very much.
You could see our site at:

Clarification of Answer by hummer-ga on 13 Jun 2004 04:52 PDT
Dear africansafarisite,

Thank you for your nice note, rating, and very generous tip, they are
much appreciated.

Yes, enable Norton again and see how it goes - you'll probably be able
to eventually reduce the time to less than ten minutes, depending on
how many emails you normally receive. It's lucky that you noticed it -
I hope you didn't lose any business because of it. Your website is
very nice (I mean that sincerely) - good luck with it.

Take care,
africansafarisite-ga rated this answer:5 out of 5 stars and gave an additional tip of: $20.00
Very helpful and appropriate answers.

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