I just installed the latest google toolbar on my laptop, toolbar
version 2.0.112, and I get "no pagerank information available" for any
page that I go to. I checked my windows xp home hosts file, and found
no existing entries for toolbarqueries.google.com. I then decided to
add an entry in the hosts file for toolbarqueries.google.com with an
ip address (that seems to be working fine for showing pagerank on my
old laptop). Still "no pagerank information available."
Removed hosts file entry. I then uninstalled version 2.0.112, and
installed version 2.0.012, still no pagerank information available.
Again added toolbarqueries.google.com hosts entry, no pageank
information available. Tried this with toolbar version 2.0.110 as
well, no luck. Also installed the avant browser AND slim browser to
see if the google toolbar would display pagerank in those
applications. Still no luck.
All the while, I have an ancient laptop with toolbar version 1.1.58
sitting beside me happily showing pagerank on every page.
Pinging toolbarqueries.google.com gives the same result from both
laptops, resolving to 18.104.22.168.
Realized Internet Connection Firewall was on, disabled it
permanently... rebooted, still no luck. Uninstalled toolbar, deleted
internet explorer cache, deleted cookies, deleted leftover
googletoolbar.dll file found in c:/windows, rebooted, installed
toolbar version 1.1.58................ NO LUCK!
I am willing to give a BIG tip if somebody can help me sort out this
nightmare of a problem and get pagerank showing again properly.
Request for Question Clarification by
20 Jul 2004 17:36 PDT
Unfortunately this is a known problem and there is currently no
sure-fire solution to fix it. I am going to do my best to help you try
to solve this.
Here are some things that I want you to try to do:
-On the Google Toolbar, click the Google button, click Help, and then
click Privacy Information. Is there a check mark next to Pagerank
-Open Internet Explorer, click on Tools, click on Internet Options,
click Connections, click LAN Settings, make sure that there is no
proxy server set up. (This can interfere with the toolbar's ability to
extract pagerank information from Google).
-On the Google Toolbar, click the Google button, click Options, and
make sure that Pagerank display is turned on.
-Compare your desktop and laptop internet security/cookie settings
(make sure that your laptop does not have more restricted security
-Check if there is an option to "fix pagerank through proxies" in the
Google Toolbar options. I read about this but am not sure if it was a
joke or not.
-Uninstall the Google Toolbar. Download and reinstall a fresh copy of
Internet Explorer 6 Service Pack 1. Restart your computer. Reinstall
the latest version of the Google Toolbar.
-How does your laptop connect to the internet? How is your internet
connection shared? Do you have port forwarding set up with your
-Also, are you by any chance beta testing Windows XP Service Pack 2?
Let me know what happens,
(Hopefully other Google Researchers will also post their
ideas/questions and if one of us solves it for you, we can submit it
as an official answer).