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Q: Need To Find A Quality Control Expert ( Answered,   0 Comments )
Subject: Need To Find A Quality Control Expert
Category: Business and Money > Consulting
Asked by: marco70-ga
List Price: $100.00
Posted: 14 Oct 2004 10:34 PDT
Expires: 13 Nov 2004 09:34 PST
Question ID: 414850
Looking for quality control expert with expertise in ISO 9000,
preferably with a PHD or Masters degree, or at least 5 years of
genuine consulting and based in California. A university professor or
researcher would be best.

We need to use this person's credibility to verify our quality control
system, therefore person's background and credibility are important.

Request for Question Clarification by pafalafa-ga on 15 Oct 2004 14:29 PDT

It's a bit hard to pinpoint exactly the right consultant for you
without a full description of the type of business you're in, and the
QC certification situation you're facing.

However, I've identified more than 30 ISO 9000 consulting groups in
California some of whom might be able to meet your needs.

The listings look like this:

Caliso California ISO 9000 Consulting
125 Oyster Pond Road
Alameda, CA 94502
Ph. 925-777-1219 Fax 510-521-5926

Clydesdale International Management
570 El Camino Real, No. 150
Redwood City, CA 94063
Ph. 800-360-4476 Fax 650-367-7383

Collier & Associates
26 Flintstone
Aliso Viejo, CA 92656
Ph. 949-831-5639 Fax 949-831-5678

Competitive Edge
309 Calle Neblina
San Clemente, CA 92672
Ph. 949-498-0122 Fax 949-498-0122

E&Q Consultancy
1008 W. 14th St.
Upland, CA 91786
Ph. 909-949-9043 Fax 909-949-4424

Would the full list of ISO 9000 consultants meet your needs?  If not,
perhaps you can provide a more detailed description of the type of
consultant you're after.



Clarification of Question by marco70-ga on 25 Oct 2004 12:11 PDT
Thank you for the initial list of possible consultants. After
reviewing their credentials, I am convinced that we need more of an
academic type; someone whose credentials are impressive and whose
opinion would be considered unbiased. We pack fruit and operate under
a quality assurance system patterned after the International Standards
Organization?s ISO-9000 standards and process control principles and
analysis techniques. Our system is approved by the government (USDA, Though we were initially approved
several years ago and have been operating successfully, they've
suddenly decided that even though our quality control is excellent,
they say our process is no longer compatible with the ISO-9000-style
process control principles they require.
So, we want a third-party to review our system and tell us (and the
government) whether it is compatible with ISO-9000 process control
principles, and if not, what we need to do to make it compatible. I
don't think the consultant necessarily needs experience in our
industry, rather, he or she needs to be an expert at ISO-9000 process
control principles.
Does that help? It would be ok if the consultant were in another
state. Perhaps at an engineering school like MIT? The government is
impressed by PhDs who work at a university.

Request for Question Clarification by pafalafa-ga on 25 Oct 2004 12:22 PDT
Thanks for getting back to me.  

It sounds like you're looking for someone like this:


John G. Surak 
Department of Applied Economics and Statistics 
224 Barre Hall 
Clemson University
Clemson , SC 29634 

Dr. John Surak leads a teaching, research and public service program
that focuses on increasing agribusiness productivity.   These efforts
focus on developing systems that assist food processors improve food
safety, and food quality in a global market place.

Author of:
Surak, J. G. 2001.   The International organization for
standardization: ISO 9000 and relevant standards.   In the Food Safety
Handbook, John Wiley and Sons, New York .

If this is on the right track, I can probably provide about five more
names of academics with similar high-caliber credentials (though not
all of them in the food industry).

Would that meet your needs?  If so, let me know if you have a
preference for a particular geographical area or university.


Clarification of Question by marco70-ga on 26 Oct 2004 09:46 PDT
Yes, this does look like what I'm looking for but please keep in mind
that we're not necessarily looking for someone in Agriculture. It's
more important that they be an expert in ISO 9000 process controls
than an expert in Agriculture.


Subject: Re: Need To Find A Quality Control Expert
Answered By: pafalafa-ga on 26 Oct 2004 19:35 PDT
Hello again Marco.

Thanks for working with me on this to clarify just what you need.

Here are some additional contacts to ISO 9000 and QC specialists in
academia who I trust will meet your criteria (I even included one in

Before rating this answer, please let me know if you need any
additional information about the folks listed here, or any additional
contacts.  Just post a Request for Clarification, and I'll be happy to
assist you further.

Best of luck in your dealings with USDA...



Associate Professor 
McDonough School of Business
Georgetown University

Phone: 202-687-4338
Email Address:

Professor Guerrero-Cusumano?s research interests include: benchmarking
and competitive quality, multivariate methods applied to quality, ISO
9000 certification procedures, international standards, quality
control methods applied to the judicial system, information theory,
quantitative methods applied to Finance (stock diversification,
options and futures markets) and information systems.

Dr. Guerrero-Cusumano is a member of INFORMS, POMS, ASQ and ASA and he
is in the editorial board of ?Benchmarking for Quality Management and
Technology: An International Journal? and in the editorial team of the
?Journal of International Business Study.?


Harry Wadsworth
Professor Emeritus
School of Industrial and Systems Engineering at the Georgia Institute of Technology

Dr. Harrison M. Wadsworth is a Professor Emeritus in the School of
Industrial and Systems Engineering at the Georgia Institute of
Technology. He received the Ph.D. in Statistics from Case Western
Reserve University in 1960 and the M.S.I.E. and B.I.E. in Industrial
Engineering from Georgia Tech in 1955 and 1950, respectively. His
research interests are in Statistics, Quality Assurance, and
Reliability. He is a Registered Professional Engineer in Ohio and a
Certified Quality Engineer. He is a RAB Certified Quality Systems Lead
Auditor and an AIAG Certified auditor for QS 9000. He is the author of
numerous publications and technical reports and coauthor of the book,
Modern Methods for Quality Control and Improvement, John Wiley & Sons,
1986. He is the editor of the Handbook of Statistical Methods for
Engineers and Scientists. McGraw-Hill, 1990 and 1998, and a former
editor of the Journal of Quality Technology.


Ahmad K. Elshennawy, Ph.D.
Associate Professor 
Department of Industrial Engineering and Management Systems
University of Central Florida

Phone: (407)-823-5742 
Fax: (407)-823-3413

Research and Teaching Interests
? Quality Management/Systems: ISO 9000, Six Sigma Quality, Lean Six-Sigma

Co-author of: "The Certified Quality Engineer?s Handbook", Second Edition, 


John Mihalasky
Exemplary Service Professor of Engineering Management
Wesley J. Howe School of Technology Management
Stevens Institute of Technology  
201) 216-5378

Director, Engineering Management Program 

Professor John Mihalasky has taught Industrial Engineering at Newark
College of Engineering and new Jersey Institute of Technology, Newark,
NJ. Prior to that he has also worked at Westinghouse Electric Corp.,
Lamp Division as an Engineer and Quality Control Manager. In addition
to this he also has experience in Private In-House Consulting and
Independent Contractor-Consulting as Expert Witness.

"ISO 9000: The Latest Wonder Drug To Solve The Quality Problem And
Improve Global Competitiveness?"
Organizing for Product Safety Under ISO-9004," 


Dr. Nael A. Aly
Professor and Chairperson
Department of Management, Operations, and Marketing
Californial State University Stanislaus

Dr. Aly's professional activities are extensive. He is a certified
Quality System Provisional Auditor (ISO 9000 auditor). He is a senior
member of the Institute of Industrial Engineers (IIE), and a member of
the Institute of Operations Research and the Management Sciences
(INFORMS), American Production and Inventory Control Society (APICS),
American Society for Quality Control (ASQC),...

Dr. Aly is considered to be one of the experts in the Quality
Management field. He has an impressive record in designing, conducting
training programs, and consulting in SPC, TQM, and ISO 9000 and its
implementation in manufacturing and service organizations.


Neset Hikmet
College of Business Administration
University of South Florida

Author and co-author of quite a number of papers on ISO 9000


Pasquale Sullo
Associate Professor
School of Engineering at Rensselaer Polytechnic Institute

Phone: (518) 276-6852
Fax: (518) 276-8227

Dr. Sullo teaches courses and conducts research in statistics, quality
control and management, and reliability engineering. He has been
involved in training engineers and managers from many organizations
and corporations in industrial statistics and quality management,
especially in the ISO 9000 series of international quality standards.
He has extensive consulting experience in industry and is a member of
ASA, ASQC and the Biometrics Society.


Deborah F. Cook, Associate Professor
Department of Business Information Technology 
Virginia Institute of Technology

Phone: 540 231-4847

Deborah F. Cook is Associate Professor of Business Information
Technology. She received the Ph.D. in Industrial Engineering from
Texas A&M University, and M.S. in Agricultural Engineering and B.S. in
Industrial Engineering and Operations Research from Virginia
Polytechnic Institute and State University.

She has been a senior industrial engineer at Sperry Corporation and an
industrial engineer at Hercules, Inc. Her research interests are in
the areas of quality control for continuous manufacturing processes,
neural network techniques for manufacturing process modeling and
control, and ISO 9000.


Again, let me know if you need anything else.


search strategy -- Google search on:   [ professor ("iso 9000" OR
iso9000) "quality control" phd site:edu ]
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