I need to find three case-study examples of how for-profit companies
are using wikis to advance a business goal (reduce member attrition,
increase sales, increase quality of customer satisfaction, reduce
costs, etc.) The case studies can come from anywhere in the world.

Hi Jhabley,

I'm glad that my findings are helpful.

I will repost them below for your convenience.


Informative Incorporated  Case Study
http://www.socialtext.com/customers/customerinformative/
http://www.socialtext.com/weblog/041004portal.html


Ziff Davis Media Acclerates Project Cycles and Reduces Group Emails
from 100 per Day to Zero
This customer case study shows how use rapidly evolved from strategic
planning to day-to-day coordination and communications, supported the
brainstorming and launch of a new product and has led to promising
experiments in group writing.
http://www.socialtext.com/customers/customerziff/


EPSInternalWikiCaseStudy
http://fox.wikis.com/wc.dll?Wiki~EPSInternalWikiCaseStudy


Corner Stone Wiki Case Study
http://fox.wikis.com/wc.dll?Wiki~CornerStoneWikiCaseStudy~Wiki


This paper reports on the experiences and challenges related to first
exposure to Wiki in an institutional environment.
http://www.col.org/pcf3/Papers/PDFs/Lachkovics_etal_Alluri.pdf


Wikis as a Shortcut to Cost Savings
The Stata Labs case study provide examples of how Socialtext is being
used to improve the quality of customer care while reducing call
center costs.
http://www.socialtext.com/weblog/2004September.html

Stata Labs Case Study
http://www.socialtext.com/customers/customerstata/

Best regards,
Bobbie7

Hi Jhabley,

Do any of the case studies below meet your needs?

Informative Incorporated  Case Study
http://www.socialtext.com/customers/customerinformative/
http://www.socialtext.com/weblog/041004portal.html

Ziff Davis Media Acclerates Project Cycles and Reduces Group Emails
from 100 per Day to Zero
This customer case study shows how use rapidly evolved from strategic
planning to day-to-day coordination and communications, supported the
brainstorming and launch of a new product and has led to promising
experiments in group writing.
http://www.socialtext.com/customers/customerziff/

EPSInternalWikiCaseStudy
http://fox.wikis.com/wc.dll?Wiki~EPSInternalWikiCaseStudy

Corner Stone Wiki Case Study
http://fox.wikis.com/wc.dll?Wiki~CornerStoneWikiCaseStudy~Wiki

This paper reports on the experiences and challenges related to first
exposure to Wiki in an institutional environment.
http://www.col.org/pcf3/Papers/PDFs/Lachkovics_etal_Alluri.pdf

Thanks,
Bobbie7

Jhabley,

Wikis as a Shortcut to Cost Savings
The Stata Labs case study provide examples of how Socialtext is being
used to improve the quality of customer care while reducing call
center costs.
http://www.socialtext.com/weblog/2004September.html

Stata Labs Case Study
http://www.socialtext.com/customers/customerstata/

--Bobbie7

Hi Bobbie7 - sorry about the delay in replying. Yes, those are great,
please consider it answered.