You may want to rethink VoIP, as it appears that the systems that
have real-time call monitoring are IP based. It also appears that most
PBX enterprise systems are moving to VoIP. Near the end of the answer,
I have included some VoIP articles, as well as software that can
provide the real-time monitoring that you require.
I feel confident in telling you that all PBX phone systems come
with a port to plug in a music device for on-hold music, or a built in
unit. I helped my husband install several switch systems, and they all
had either a proprietary unit from the switch maker included, or a
radio with elevator or light music was plugged into the PBX unit
itself. When a caller was placed on hold, they would hear the music.
Even small bargain basement key systems had a port for a radio.
Pricing was impossible to provide, as all companies want you to
contact them. After considering all your needs and the quantity of
units/phone/modules, a price quote will be given by the system
representative. (There is one chart in my answer that lists ballpark
If any part of this answer is lacking, or unclear, please do not
rate this answer until you utilize the Answer Clarification process,
and allow me to respond. I will be more than happy to assist you
further, if you wait until you are satisfied with the answer, to rate.
?But real-time collaboration is more than just shoveling voice
packets over an IP network. "It's lots more than that," he said. "It
all starts with what we call identity, a globally unique (IM) identity
that you can take with you and integrate with rights management
That concept, only with a more open systems message, was on display
during a demonstration of the LCS server and the Office Communication
application during Pall's keynote. For example, he showed how one
worker could access other colleagues on IM across different IM
networks, and use that IM communication as a launching pad for other
communications, such as video, mobile communication and document
The system enables users to make calls to traditional PBX-based phone
systems, mobile phones, as well as from one PC to another, thanks to
its integration of the SIP (define) and SIMPLE (define) protocols.
But this is only just the beginning, Pall said.
After all, the tech industry tends to overestimate what can happen
within three years of innovation but underestimate what can happen in
a decade. Witness the impact of the browser, which hit the world and
transformed communication with the impact of a meteorite crashing into
Back then, the Internet was the mostly the province of "propeller
heads" in IT and academia who, frankly, didn't need a graphical user
interface to communicate. Thanks to the emergence of the browser and
the Web, an estimated billion people now access the Web around the
globe daily, making real-time access to the Internet even more
critical, he added.
Yet telephony systems -- like the ones most office workers use --
haven't taken part in all that change. Many systems remain marooned by
legacy PSTN (define) analog systems, even as more enterprises and
consumers deploy Voice over IP and turn their voice calls into
packets. "Telephony systems are the most closed systems that we've
known as technologists," Pall said. But that's changing with the
emergence of open systems that enable communication similar to e-mail
protocols, he added.
Today's RTM of Communicator provides a Web version of the desktop
version of the Microsoft Office Communicator 2005 client, and is
designed to be deployed into companies' existing infrastructures
easily, Pall said. Once it is deployed, users need only open their Web
browser, point it to a specified Web site address and enter their
credentials to access Communicator Web Access.?
?Sizing a phone system
When buying a phone system, a primary concern is to make sure that
the system is the right size for your firm. Knowing your requirements
in advance will help you negotiate with vendors. There are two main
factors that will determine the size of the system you need:
? Lines. Also called trunks, lines indicate the total number of
outside phone lines used by the company.
? Extensions. Extensions refer to every device within the company that
needs to connect to the phone system. Most of the extensions will be
for telephones. However, fax machines, credit card terminals, modems,
and any other equipment that requires a phone connection must also be
? Music-on-hold is fairly self-explanatory - in most systems you
simply plug in a source of music. Find out more in our Message On Hold
Buyer's Guide. http://www.buyerzone.com/telecom_services/on_hold/buyers_guide1.html
?Some other questions you may want to ask:
? Who will install the system? The dealer or a subcontractor?
? Who will provide training? What will training include?
? What are the costs associated with service and maintenance?
? Does the dealer provide backup during a power failure?
? Does the dealer have remote maintenance capabilities?
? What changes can we make ourselves to avoid service calls?
Please check the entire site for complete information.
In key systems, system size is usually indicated as a combination of
lines and extensions. For example, a 12 x 36 system accommodates up to
12 lines and 36 extensions. In contrast, most PBXs define size in
terms of "ports," which indicate the maximum number of connections
that can be made to the system. This includes outside lines and inside
extensions, as well as phone system accessories such as voicemail or
After researching several systems, I don?t believe there is ONE
perfect system. Each has its stellar points, and drawbacks. Sadly,
even the AltiServ, which is one I would take look at more closely, has
its drawbacks. Here are several systems, some of which can work as
analog or VoIP.
AltiServ? OfficePlus - This system can be set up using VoIP or analog.
?Targeted for 24 to 600 users - The AltiServ OfficePlus IP is a highly
scalable IP phone system that supports growth up to 300 users per
chassis and the ability to continue expanding by networking multiple
local and remote systems, up to 600 extensions which are all
administrated through an easy to use interface. For single and
multi-site businesses, the AltiServ OfficePlus is a converged system
that offers mid sized businesses and branch offices a complete state
of the art IP telephone system. Equip your business with a complete
state of the art telephone system which includes automated attendants,
superior voice mail, including one-number access ?follow me?, and
Zoomerang® one button call back from voice mail, as well as
comprehensive call detail reporting. The AltiServ Office is AltiGen's
most scalable IP-PBX?
?Base Package Includes:
? IP-PBX telephone system
? AltiWare Operating Software
? 24 telephone extension support
? Voicemail - 24 ports and 2,000 mailboxes included
? 1,500 hours voicemail storage
? 11 slot chassis (9 available for expansion)
? 24 ports - expandable to 240 ports
? RAID 1 mirrored disks for increased redundancy
? AltiServ? Office Standard Features
? AltiServ? Office Optional Features
? Download the AltiServ? Office Overview Brochure (345 kb)
AltiServ IP-PBX telephone system:
? AltiWare operating software
? Powerful call processing IP-PBX
? Advanced call routing
? Advanced voice mail
o 2,000 mailboxes included
o 1,500 or 2,500 hours voice mail storage
o One number access
o Zoomerang? automated call back
o E-mail integration
? Auto Attendant - 255 menus available
Easy call center system management
? Intuitive management and configuration of agents and workgroups
? Agent states, real-time service level, agent and workgroup
performance and queue status
The AltiServ system administration
? Single administration includes AltiServ Contact Center
? System performance and call detail reporting
? Enhanced securitymodule
? Multi-site manager
Productivity desktop PC software options
? AltiConsole - Operator attendant PC software
? AltiView - Desktop productivity PC software
? AltiAgent - Desktop PC software to improve agent productivity
? AltiSupervisor - Desktop PC software offering workgroup supervisor
This installation company is located in Ireland, but this information
is useful enough to include!
?AltiServ IP systems are recognized
for quality and innovation. The AltiServ systems have over 40 industry
awards including CT Labs? ?Best of Breed?. With more than 15,000
systems installed, you are assured of proven reliability.?
?AltiWare? is the operating software for the AltiServ family of
IP-PBXs. AltiWare gives AltiGen systems the ability to be managed
locally or remotely via a single administrative graphical user
interface. This enables a fully Distributed Intelligent Network
Architecture (DINA). Fully distributed intelligence means that every
location has full capabilities of the AltiGen system, including call
processing, auto attendants, voice mail, call center applications,
etc. In a multi-site implementation, transparent inter-switch calling
can be accomplished via traditional T1 tie trunking or with Voice over
IP (VoIP) using the Internet, a VPN or company WAN. A single
administrator can manage and synchronize all networked systems with
the AltiServ multi-system manager.
AltiGen also offers the AltiServ Contact Center (ACC) as a standard
module of every AltiServ system. ACC is an extremely robust contact
center software module that can be used to enable informal contact
centers of sales, service and support teams of typically 5-30 agents
integrated with an AltiServ IP-PBX.?
?Call Detail Reporting (CDR) Historical and Real-time Reports
Reporting is vital to managing any business efficiently and
effectively. AltiWare offers enhanced Call Detail Reporting (CDR).
AltiGen?s Call Detail Recording (CDR) solutions include data
collection, recording, and reporting. All calls are logged and CDR
Search lets you define a search and report by the type of call
including station-to-station calls, incoming or outgoing (answered or
unanswered), workgroup, even voice mail activity. ACC adds a real-time
CDR logger to the AltiServ reporting system for real-time Agent and
Workgroup performance statistics and management.?
?If at anytime you would like arrange a live product demonstration
with a qualified AltiGen sales representative, please call
For further complete information, Altigen requires you fill out the
following information request form:
Phones have bridging capability
?The AltiTouch 510 is equipped with a high quality speaker, a large
(7.4 square inch) backlit LCD display with adjustable viewing angle,
and an LED voice mail waiting indicator. One-touch buttons provide
access to features and call control including: volumes, mute, voice
mail, voice mail greeting management, do not disturb, intercom,
headset answering, conference, hold, transfer, redial, call release,
speed dial, call directory, extension management, line pickup, account
codes and much more.
And with cost saving and productivity features like a built in analog
data port and an RJ-22 amplified headset jack, this telephone provides
the ultimate combination of functionality and affordability?
?For example, AltiGen's management of the AltiServ system overall is
among the best. An especially laudable aspect is the flexibility and
detail of the vendor's PC client software, called "AltiView." This
presents a small, tidy, consolidated view of the user's telecom
settings, and provides easy access to useful data, like a summary of
recent phone calls.
Other aspects of AltiServ's management that deserve special note
include: better-than-average voice-mail management, and concise
real-time status monitoring of the whole system, including system
traffic, which can be sorted and filtered by hour, trunk or extension.
Also, call detail records can be searched and sorted in real time. On
the downside, the system log is fairly static; it can't be edited,
sorted or filtered. And it shows you the oldest events first; you have
to scroll down to find out what's happened lately.?
?The IP 710 is a fully featured VoIP phone designed to empower the
user. Bringing stylish form and functionality to the desktop, the IP
710 makes sophisticated features simple and intuitive to use. Users
have single button access to voicemail, activity/presence selection,
voicemail greeting selections, call recording, call conferencing, call
transferring, and even placing calls to employees in other countries.
With the 4 line, backlit liquid crystal display the IP 710 is capable
of displaying time, Caller ID name and number, real-time call center
workgroup statistics, do-not-disturb, and call forwarding status.?
More information on Altiserv. Scroll down to 25-500 phone systems
SecureLogix ETM System
?ETM 2100 Series: 1U cPCI chassis supports up to 4 spans or 120 trunks.?
Real time monitoring, with a graphical interface.
?The TeleView Application supports real-time,
enterprise-wide health-and-status monitoring of telecom signaling
error and availability conditions on all voice trunks with problem
diagnosis tools and automated alerting capabilities. For the first
time, telecom managers can assume a real-ime, proactive SLA (Service
Level Agreement) enforcement position with their telecom service
providers. In addition, distributed voice network security and usage
policies can be centrally and securely managed from a single
management console.The application also provides a real-time channel
monitor that tracks all active calls across the enterprise, and
enables manual termination of unauthorized, threatening or suspect
?Over the past few years, our sister publication Network Computing has
showered SecureLogix Corp. with kudos for its Enterprise Telephony
Management (ETM) System. This month, SecureLogix is releasing a full
upgrade to the voice-security and -management platform. Version 5.0 is
replete with new hardware and support for VoIP (voice over IP)?
?The ETM System consists of a voice firewall, usage manager,
performance manager, voice IPS (intrusion-prevention system) and call
recorder. Version 5.0 manages all voice traffic on analog spans and
conventional digital voice lines. Using ETM, you can apply the same
security rules and policies to your VoIP traffic that govern your
conventional phone lines. The 5.0 beta supports SIP (Session
Initiation Protocol), and the shipping version also will support
H.323v2, which defines how audiovisual data is transmitted.?
?Note that call recording is done secretly--the system does not tell
users they're being recorded. Sound like an invasion of privacy? Be
sure to check with your legal department before implementing any
?Version 5.1 introduces a new web-based interface for the Usage
Manager, the ETM System's native Call Detail Reporting (CDR)
application. ETM System CDR reports can now be viewed and scheduled to
run from a standard web browser, providing distributed,
departmental-level access to call traffic data and billing information
without the need for additional dedicated ETM System clients.
Additional capability was added to support the use of advanced
third-party reporting applications. Organizations that want maximum
report customization flexibility can use Crystal Reports by Business
Objects to manage their ETM System call data and design CDR reports
and dashboards tailored to their specific needs.
What is really cool about this release is that SecureLogix is
delivering unified CDR reporting across multi-vendor, hybrid (mixed
TDM and VoIP) voice environments that inegrates their CDR package with
a full range of software modules that help secure and manage an
enterprise telecom network.?
For more information, fill out the form.
?The ETM® System is your one-stop-shop, full service, voice security
and management platform. It hosts industry?s only Voice Firewall
solution, and delivers an integrated set of powerful applications to
secure, optimize and efficiently mange your voice network and
Our PBX-independent solutions work across any mix of multi-vendor
legacy and VoIP systems in your network, and scale to support small
site operations as well as the largest multinational corporations.?
Vertical Instant Office
?TeleVantage? is the complete software solution offered by Vertical
for call centers. TeleVantage works on hardware from Intel and runs on
world standard Microsoft Windows®, and hence is compatible with most
computer systems and is extremely user-friendly. With TeleVantage,
management of your call center is powerful yet fast and easy. You can
update your call center adds, changes, and moves with the click of a
mouse. You can transform the entire system if you wish, provision or
configure your call center one section or one agent at a time or add
new features while retaining some older ones. TeleVantage lets you
upgrade your system exactly as you wish. There is no need to replace
your existing hand or head sets with new proprietary ones, nor do you
have to pay extra for voice mail or messaging.
Both agents and managers benefit from the intuitive ViewPoint?
graphical user interface, which makes every calling operation visible,
and exploits the efficiency of drag-and-drop call handling. Call
recording and playback is a standard feature.
Because TeleVantage is a software-based product, your call center can
always be provisioned with the latest features via a software upgrade.
You can choose add-ons of your choice when you like, which is a
particular advantage if you have a growing business. Unique
call-handling features such as intelligent, skills-based routing give
your business a competitive edge and ensure satisfied customers every
time. Because it is PC-based, the TeleVantage call center solution is
easy to use and makes your employees more productive. Call answering,
forwarding, transferring ? all these can be done using a simple and
intuitive visual interface, with drag-and-drop operations or at the
click of a mouse.?
Take a virtual tour here.
Vertical wins the real-time monitoring in this article
?With this release Artisoft introduces TeleVantage ViewPoint, a new
version of the system?s graphical interface that allows users to
visually manage their calls and messages from any PC. All ViewPoint
features can be used with any remote phone ? including IP, home and
cell phones ? allowing telecommuters and mobile workers to
point-and-click to conference or record calls; juggle multiple calls
on hold; and drag and drop to transfer calls or dial numbers.
ViewPoint transforms remote phones into fully functional TeleVantage
office extensions, offering the perfect solution for organizations
that employ home office or traveling workers.
This new release greatly expands the range of companies that can
benefit from TeleVantage. Scalability has been increased by 50% to
accommodate larger organizations, supporting up to 288 incoming trunks
and 720 phones per TeleVantage server. For smaller configurations,
TeleVantage now supports Intel® Dialogic® telephony hardware that
handles 4 trunks, 8 stations, 4 VoIP calls and conferencing using a
single PCI slot, making it a cost-effective choice for corporate
branch and small offices. Regardless of office size, the rich features
of TeleVantage remain consistent, making it an ideal solution for
multi-site businesses to standardize on a single solution.?
?Businesses can also realize many of the benefits of TeleVantage 6.0
without replacing their legacy PBX investment. As an adjunct system to
a legacy PBX, TeleVantage can provide unified messaging, conference
bridge facilities, call center management, CRM integration, call
recording, point and click call control, and more. TeleVantage enables
customers to begin their transition to open systems by providing
affordable alternatives to expensive third-party products.?
For more information contact:
Mary Ellen Quinn
?Control Your Communications Costs
By combining functionality that was previously handled by multiple
systems, InstantOffice allows you to lower the overall cost of
ownership for your communication infrastructure. You can:
? Benefit from the system?s modularity, purchasing only the capabilities you need
? Reduce the redundant deployment, integration and support costs
required for multivendor environments
? Eliminate the high monthly costs associated with dedicated analog and DSL lines
? Reduce administrative and onsite service charges related to phone
line moves, adds and changes
? Reduce toll charges by routing calls over the Internet
? Protect your investments by deploying a software-based solution that
can expand and adapt to your changing needs.
Deploy a Comprehensive Yet Affordable Solution
IP-PBX: Full-Featured and Flexible
The InstantOffice PBX provides a comprehensive set of features for
handling calls promptly, efficiently and flexibly. Easy-to-use
functions such as call transfer, call waiting, off-site call
forwarding (e.g., to a user?s home or mobile phone) and paging through
speakerphones and overhead systems help ensure that calls reach the
intended recipient, even if that individual is away from their desk or
out of the office.
Direct Inward Dial (DID) enables inbound callers to reach a user?s
phone line or a fax machine directly, without first going through a
voice response system or a live attendant. Hunt groups allow
departments to control how incoming calls are handled. You can decide
whether a call will ring only on the receptionist?s phone set, all
lines simultaneously or all lines in sequence until someone picks up.
Conferencing: Bringing People Together
Conferencing capabilities facilitate collaboration and team
decision-making. The system can handle eight simultaneous conferences,
with up to four participants per conference.?
? Record your conversations. Users can record phone conversations and
save them as .WAV files simply by pressing a button on the phone.
Files can be forwarded for transcription or saved and shared for
record keeping, compliance or training purposes.
? Add integrated fax capabilities. An optional fax routing
application enables faxes to be received as e-mail messages and
managed with all the convenience of e-mail. Receiving faxes as e-mail
eliminates problems caused by a fax machine running out of paper or
the wrong employee picking up a fax. At the same time, this eliminates
concerns that a confidential fax is sitting in a public area for
anyone to see or take.
? Benefit from integrated T1. Unlike competitors? products,
InstantOffice offers an easy-to-configure, integrated T1 capability.
This feature saves you money by mixing voice and data lines on a
single T1, without requiring additional hardware and related support
and maintenance costs.?
Vertical Office information sheets
A review of Vertical?s TeleVantage
?TeleVantage lets you easily juggle multiple incoming calls. It shows
you which users are already on the phone or in "Do Not Disturb" mode,
and lets you easily park calls, put them on hold or transfer them to
other users. It also has an easy-to-use auto attendant that provides a
thorough, dependable backup when you're away from your desk. Remote
users will have better access. TeleVantage gives you advanced call
control whether you're in or out of the office. Calls to your
extension can be transparently routed to remote locations. A simple,
voice-guided interface lets you set up conference calls and juggle
multiple calls. And when you're on the road, TeleVantage will notify
you by e-mail or pager when you receive important messages.?
?Graphical User Interface
TeleVantage's easy Windows-based interface gives you complete call and
message control from your PC desktop. Take calls, forward, transfer or
screen your calls with the click of a button. Graphical voice mail
management lets you access voice messages in any order you choose. You
will never need to hunt for phone numbers-TeleVantage lets you point
and click to dial, or use the electronic phone directory to quickly
call your important contacts just by clicking on their name. You can
also receive "screen pops" for incoming calls in Outlook®, ACT!® or
Pandora has an interesting subscription VoIP service.
?Worksmart? eliminates the need for non-compatible point solutions
like PBXs, Instant Messaging Servers, Video and Web Conferencing
Hardware, Collaboration Systems, and even VoIP-enabled firewalls. Our
all-in-one integrated solution is the only single source solution that
any SMB would ever need. Plus our enterprise-grade multi-carrier VoIP
network delivers the kind of voice quality that businesses demand.
The desktop application integrates Hunt Groups, Presence, Soft Phone,
private IM, and even secure access to AOL, Yahoo, and MSN IM networks.
While our Web Dashboard provides provisioning, real-time billing,
service management, and end user control. Need to open a new office in
a new city? It only takes minutes to provision new phone numbers,
extensions, and powerful IP communications services. That's On
The complete solution with contact center ACD on inbound web and phone
calls for sales and support staff:
? Virtual PBX
? Desktop Client
? Softphone or IP Phone
? Smart Call Routing
? Private IM Network
? Public IM Access
? Video Services
? Web Co-browsing
? Desktop Sharing
? Group Collaboration
? Web Contact Center
? ACD Recording
? ACD Management
? Flat Rate Calling
?Worksmart can even turn static web pages into a communications portal
that will directly connect your sales, support, and call center
employees to customers with Web-ACD capabilities found in expensive
contact center solutions. This new form of web communications opens up
entirely new ways for your clients to work with your employees.
BUSINESS QUALITY VOIP NETWORK
Our nationwide VoIP-based telephone network delivers a higher quality
of service than ordinary consumer VoIP services. We operate on a
nationwide fiber optic backbone with optional MPLS services that
connect to multiple Class 5 Data Centers.. Coverage includes the
entire United States with standard or toll-free phone numbers,
affordable flat rate prices, international calling, and free
?Using Technology to Increase Productivity. By offering a standard,
open platform, new applications can be developed to make it easier for
workers to access information from any device. IP communications
introduces new communications features including voice features such
as unified messaging, simultaneous ringing, and intelligent call
routing to any device; something that traditional PBXs cannot do. It
also can provide for other non-voice applications such as instant
messaging, web collaboration, conferencing, and more.?
?Worksmart is the only On Demand communications service that enables
SMB IT Managers to provision communications and collaboration services
including: traditional and IP telephony service with virtual IP-PBX
and ACD functionality, private and public instant messaging, web based
presentation, collaboration and conferencing, web based contact center
and many other services from a browser in a matter of minutes to any
of their offices and personnel worldwide.
Pandora has already signed numerous resellers in markets covering
healthcare, retail, hospitality, telemarketing, and government.
Pandora's Worksmart service can be marketed under the Worksmart brand,
co-brand, or as a private label. Pandora's telemarketing vertical
alone is projected to generate over 1 billion minutes of IP Telephony
traffic per year. Current channel partners include MedXConnect,
QuorumTech, Telbon Communications, and Pioneer Communications.
Already, Pandora's On Demand IP Communications solutions have received
technical and customer acclaim. Technology Marketing Corporation's TMC
Labs division recently named Worksmart as a 2005 Innovation Award
winner from INTERNET TELEPHONY magazine. The award was based upon the
uniqueness of Pandora Network's offering as well as how pioneering the
More information on Pandora
Call Accounting software
? How does call accounting work?
Regardless of their size, most telephone systems output Call Detail
Records (CDR). Generally, these get created at the end of a call, but
on some phone systems the data is available during the call.
This data is output from the phone system by a serial link known as
the Station Message Detail Recording port (SMDR). Some of the details
included in call records are: Time, Date, Call Duration, Number
dialed, Caller ID information, Extension, Line/trunk location, Cost,
Call completion status.
Call accounting Buffer
Call Accounting software reads the call records (SMDR, CDR) that are
produced by your PBX or key system and then saved to a PC or buffer
The call records are then reformatted and sorted on the PC or
downloaded from the buffer box, and saved in a database format. Call
records can be imported into a spreadsheet program, like Excel, for
The call accounting software then analyzes the data and generates
standard reports included with the software; or you can create custom
reports of specific information grouped in a format that fits your
criteria. (e.g. the calling habits of the Regional Sales Manager).?
?The MOST-Phacs Call Accounting System provides information to help
control and manage all of the costs associated with telephone usage.
MOST-Phacs is a comprehensive call accounting system that features the
ability to process CDR from multiple switches in a real-time
environment. MOST-Phacs also includes traffic management and
?The MOST-Phacs Call Accounting system provides information to help
control and manage these telephone costs, as well as their associated
personnel costs. The MOST-Phacs Call Accounting system features
real-time costing; it costs and displays call detail records as they
are received from virtually any PBX or Centrex system.?
?Telephone usage represents seventy percent of an organization's
telecommunication budget, and these expenses represent the second or
third largest monthly expense in an organization. The MOST-Phacs Call
Accounting system provides information to help control and manage
these telephone costs, as well as their associated personnel costs.
The MOST-Phacs Call Accounting system features real-time costing; it
costs and displays call detail records as they are received from
virtually any PBX or Centrex system.
On-line inquiry provides for up-to-the-minute as well as unlimited
historical lookup of call detail information for display or print.
This feature can be used to determine if a number was called today,
how often a number was called, how long the calls were for, and who
made the calls. Detail and summary reports can be generated by
company, tenant, division, department, account code and extension.
Reports can show budgeted versus actual costs to provide financial
guidelines for better control. Other reports show cost analysis by
route and area code, actual trunk utilization, and watchdog reports
that pinpoint misuse or abuse.?
On-Line Call Detail Inquiry
? Real-time - as calls are collected
? Historical - limited only by disk capacity
? Print or display
? Detail or summary
? Fields/Ranges for selection:
o Number Dialed
o Account Number
o Route and Trunk
? Print and display options
? Flexible sort and selection options
?MegaCall will track telephone call activity generated by any type and
any number of PBX's from the source of the call record to the
assignment of accountability. It analyzes call activity (CDR) for your
entire enterprise, domestic and international, from a single
centralized system. All information is collected in real-time and is
immediately available for viewing and reporting - an essential support
for telecom expense management throughout the enterprise.
MegaCall is a turnkey system, including installation services,
hardware, software, and in-depth training. TelSoft works directly with
you to obtain information required for system configuration that is
part of the pre-installation consulting phase. This allows TelSoft to
identify your specific needs and goals along with all the aspects that
are unique to your corporate structure.?
?MegaCall provides real-time call collection and processing making
telecom expense management far simpler. No reports are pre-processed
in any way and any report is available on an ad hoc basis taking just
seconds to generate. Since MegaCall processes reports in real time
versus batch reporting, call detail records (CDR) are immediately
available for viewing and reporting - allowing users to monitor and
address business, legal, and security issues that need immediate
attention such as 911 emergency calls, internal phone abuse (sexual
harassment, bomb threats, etc.), potential toll fraud, and others.?
It appears that this interesting Comview system for real-time tracking
works with PBX systems, transferring the data from a PDA via the
internet to your host server (in under 6 seconds)
?Real time capability ? The time it takes for a phone call to enter
the PDA and then be available on the Comview database is less than 6
seconds. This includes processing the data in the PDA, transferring
the records over the Internet to Comview?s servers, reformatting the
data and posting to a Microsoft SQL server database.
Lower Cost - The Comview software and PDA are less expensive than the
old proprietary buffers.
High Capacity ? PDAs typically come with 16 to 32 meg for data
storage. This equates to several hundred thousand calls...More than
enough for any sized location.
Mobile Web application ? We?re created a unique optimized mobile web
site that can be accessed by any wireless device with Internet
connectivity for immediate queries.
This exciting capability is targeted at any organization needing
immediate data for security such has bomb threats, 911 calls,
harassing calls or for any other reason that immediate data is
?Comview?s new proprietary data collection software runs on standard
Microsoft based CE PDA devices such as HP Ipaq.
The software and the PDA are connected to the PBX and become the data
collector. Phone call records are transmitted in near real time to new
host server software where it?s immediately processed and made
available for clients? usage.?
Downloadable white papers:
?Comview services combine the best of telecommunications management
expertise with automated data processing and interactive web based
Our professional experienced consultants and our internal IT group
create a powerful cohesive team to solve all of your
Our client focused goals always include reducing your costs,
minimizing telecom administrative time and providing the exact
solution to your unique requirements.?
General Advice on selecting a phone system
Below is a checklist for selecting a new phone and voice mail system:
? Try to estimate the growth of your company in the next three to five
years. Look at how many lines and extensions you have at the moment
and decide how many your company may require in the future.
? Arrange an appointment for a demonstration or ask to see a system
? Make sure you decide on a rough budget for your new telephone and
voice mail system.
? Ensure the system includes all of the technical and feature
requirements your business needs now and in the future. These may
include extras like Voice mail, additional handsets, call handling
software, automated attendants etc.
? Once you have decided on one or two possible systems make your
decision not only based on price.
? When and how will the system and cabling be installed?
? What range of Service Level Agreements are on offer?
? What about system training and what are the costs?
? Does the system have remote maintenance facilities, which can keep
maintenance visits to a minimum?
? What guarantees and warranties come with the various types of systems?
?Shoreline Communications has a product that utilizes analog phones,
but has an Ethernet interface that allows ?VoIP trunking/gateway?
access to branch offices. With a Shoreline unit on both ends of a WAN
interface, a branch office can connect to headquarters by picking up
their analog phone, dialing an extension, and then have the call
routed via VoIP across the WAN link.
However, for customers with one office and just a single Shoreline
unit, no VoIP gateway functionality is needed, and the Shoreline
system merely becomes a regular PBX. To be frank, we?re not exactly
sure how to classify Shoreline?s product, since it does have VoIP
capabilities yet it doesn?t offer Ethernet phone capabilities ? which
is part of our IP-PBX definition. Shoreline themselves call their
product an IP-PBX, but we are hesitant to define it as such, since
again, it doesn?t meet our criteria of supporting Ethernet IP phones
to the desktop.?
Chart, May 2002
?Real-time Monitoring: A user should be able to check on system
activity and the status of key system resources in real time. We
include in this category any capabilities for conducting diagnostic
tests. Aspects of IP-PBXs that warrant real-time monitoring include
the status of analog and digital trunks, including their level of
utilization, voice mail storage capacity (the amounts used and
remaining), IP bandwidth utilization and the relative quality of the
IP network transport. Key IP network-monitoring metrics that greatly
influence VoIP voice quality include latency, jitter and dropped/lost
This page has Table 1, and Table 2 that show comparative date on
several systems. There are no links to post here ? you?ll need to
click the hyperlinks Table 1 and Table to from the link below.
Altigen Altiserv and Vertical?s Instant Office seem to be the winners!
Difference between VoIP and IP Telephony
?Although many people use the two terms ?VoIP? (Voice over Internet
Protocol) and IP telephony interchangeably, the two are distinct. In
fact IP telephony depends on VoIP for its functionalities. Semantics
aside, VoIP is the enabling technology that has enabled and positioned
IP telephony to replace the PSTN (Public Switched Telephone Network)
with a wholly computer-based solution.
VoIP technology enables the transmission of voice over a data network.
VoIP includes the conversion of electronic analog voice signals into a
digital format, transmission of the digital data over a network and
converting the digital voice data back into an electronic analog voice
format. Thus a VoIP solution effectively performs the function of a
traditional analog telephone system.
A regular telephone or ?endpoint? can be used to input the caller?s
voice into a VoIP system for this purpose. A series of
analog-to-digital conversion and other computer-based processes change
the voice signals into data, which is then transmitted via a data
network?which can be either a local area network (LAN), wide area
network (WAN), or the Internet. A series of complementary
computer-based processes then change the voice data back into analog
voice signals, which are converted into sound by the recipient?s
phone. A newer breed of telephones, called IP endpoints, are
themselves equipped with built-in computers that perform the
analog-to-digital and/or digital-to-analog conversions. Such phones
can plug directly into a LAN or WAN.?
?These innovations are helping us to harness the dormant power of
converged voice, fax, and data communications. VoIP gateways have
trudged along by virtue of low cost, ease of use, and good performance
coupled with reliability. The only prerequisite being a decent
Internet or intranet connection and with the Internet becoming better
in terms of quality and reliability, this bodes well for VoIP. The
VoIP gateway may soon become a commodity ? a true plug and play
appliance. The key enabler being cost as customers get to keep their
PBX, routers and all other equipment, simply add the gateways into the
network and the cost savings meter starts ticking. The advent of the
H.323 and SIP standards has laid a good foundation that provides
interoperability among many vendors and VoIP solutions.
As we already know, H.323 and especially SIP will be the cornerstones
for the transmission of real-time audio, video, and data
communications over packet networks. In most cases as your voice
infrastructure evolves and transitions from a traditional PBX, to a
hybrid IP/TDM, IP PBX, IP Centrex or a fully converged network or even
the connection to an IP service provider, the media gateway can keep
you company by playing different roles.
The VoIP media gateways first performed trunking between traditional
PBXs, and that was the norm, but not any longer. Nowadays, gateways
play a multifaceted role within your organization and infrastructure
taking on many roles and guises. For instance, real-time faxing
between sites over an IP network, or your road warriors using a
notebook equipped with a VoIP client to make IP calls to your
headquarters, and to make off-network calls through the headquarters
IP Phone Glossary
?What are the advantages of an IP-PBX system?
Multiple Branch Offices
With VoIP, expanding your business phone system to multiple branch
office sites is easy. Integrated IP Gateways allow you to traffic
calls between offices over the Internet and save on long distance
charges. Dialing branch offices is as easy as calling an extension
down the hall. Make certain that your IP-PBX has an administration
tool that simplifies the process of configuring IP gateways between
IP-PBXs enable businesses to reduce the cost of long distance calling
by routing calls inexpensively over IP networks. If you have overseas
facilities, using an IP-PBX could reduce your business's costs
Even if your business has a single remote office, an IP-PBX can give
you the flexibility to pick an affordable solution. Purchasing a
solution that allows for a small or large number of IP trunks might be
right for you.
Work From Home
TeleVantage IP-PBX technology allows the virtual office to become a
reality, making. Vertical's sophisticated IP-PBX software extends
easily and seamlessly to your telecommuters, contractors, and
consultants and makes them part of the corporate phone system.
?For larger PBX systems, total prices start at around $800 per user,
but usually wind up more in the $1000 per user range. There are
significant economies of scale: very small offices will find it hard
to stay under $1000 per user for any system, and companies with 100 or
more employees save considerably.?
Call monitoring and latency
Again, if I have misunderstood your criteria, please do not rate this
answer until I have responded to your clarification request.
Real time + call accounting + software + PBX
PBX systems + CDR + real time
PBX phone systems + real time CDR
Telephone PBX systems
PBX + reviews + real time
Enterprise telephone systems
Seimens phone systems
Rolm telephone systems
Nortel telephone systems
Altigen Altiserv + pbx + real time
Vertical Instant Office + pbx + real time
ETM + PBX phone systems + real time CDR
Vertical office televantage + review
Altigen Altiserv + review
Nortel enterprise + PBX + real time
PBX system + real time CDR + latency
Clarification of Answer by
30 Jan 2006 15:14 PST
Hi again Lovinitall,
From reading this, I don?t see a great deal of difference in these
boards than digital PBX systems which use a similar board as the
Is this the type of system you are seeking?
Cisco Bliss fro T1/E1
?The traditional public switched telephone network (PSTN) deployed by
service providers can meet some of the market?s needs for integrated
services, but only at a price premium?it is difficult or very
expensive to deliver all these
services over a single connection. Addressing the needs of small
businesses that want five, ten, or more telephone lines, plus
comprehensive phone service and Internet access, forces service
providers to support at least two circuits:
one for data and one for voice. Furthermore, there are two networks to
provide these services.?
?Productivity Tools and Software Support
? Cisco Live?A powerful suite of Internet-enabled tools with
firewall-friendly features; these secure, encrypted Java applets can
turn a simple phone call into an interactive collaboration session,
allowing you and your Cisco TAC engineer to work together more
? Software Advisor?This single, convenient interface helps you to
resolve the common TAC service request question, "What software do I
? Database resources?Providing details of new Cisco products and Cisco
? Interactive software management tools?Providing information on
patches and error notifications
? IP Calculator?Assists with the assignment of IP addresses
? Internet commerce tools?Enable you to purchase Cisco products and
service programs, check order status and price, and configure products
? Peer-to-peer online forums?Extends your access to peers in your
industry and allows you to have technical discussions with engineers
(many with CCIE certification)
Automated Troubleshooting Tools and Support
? Cisco TAC Case Collection?Interactively identifies and troubleshoots
common hardware, configuration, and performance issues
? Software Bug Toolkit?Make informed decisions about which specific
software version to use. Sign up to receive proactive bug
notifications, based on your network profile, that will inform you of
software bugs that could impact your network
? Product Alert Tool?Set up a profile to receive e-mail updates about
reliability, safety, network security, and end-of-sale issues for the
Cisco products you specify?
I don?t see any evidence of being able to monitor calls in real time
without integrating one of the software products included in my
original answer, or perhaps the Cisco QOS will do the trick. (Second
Blending Cisco with other hardware:
?With the T3 prototype, Microsoft, Unisys, Knosys and EMC proved their
joint ability to support applications using extremely large data sets
based upon SQL Server 2000 Analysis Services OLAP cubes. Using actual
market data from a leading syndicated data publisher, the team
constructed a system that supports a 1.2 terabyte (TB) SQL Server 2000
data warehouse within an Analysis Services OLAP cube. This single cube
gives users access to over 700,000 products and 7.7 billion fact rows
- even complex queries complete with sub-second response time. This
amazing development occurs with the cube hosted on a 16-processor
Unisys ES7000 server and with storage spread across three EMC
Symmetrix storage systems.?
?Texas Instruments Incorporated (TI) [NYSE:TXN] today announced a new
Voice over IP (VoIP) gateway platform targeted at T1/E1 enterprise
applications. The TNETV2520 is based on TI?s digital signal processing
(DSP) technology and award-winning Telogy Software® for VoIP, and can
be implemented in standalone VoIP gateways or as a VoIP gateway card
in legacy PBX or IP-PBX applications. Extending its line of solutions
based on TI?s TMS320C55x? DSP architecture, TI?s newest gateway
product provides seamless voice and fax communications between
traditional and packet telephony systems, enabling large business
customers to migrate to VoIP while maintaining the same high-quality
communications they are accustomed to.
The TNETV2520 incorporates TI?s newest VoIP software features,
including advanced conferencing support with full conferencing bridge
services, and is the first enterprise gateway implementation of TI?s
enhanced security framework, which includes support for SRTP. Its
media independent interface (MII) also allows easier scaling to
configure with additional systems as the enterprise expands,
supporting multiple instances of T1 or E1. Additionally, this latest
VoIP gateway architecture includes TI?s voice quality management
features, enabling an end-to-end view of voice performance as the end
user experiences it by extending how quality is currently monitored
and managed on IP networks. With this new approach, customers will be
able to proactively monitor quality with real-time diagnostic tools
and historical reporting capabilities, enabling them to identify
trends and avert problems before customers are impacted.?
?Packet playout, adaptive jitter buffer and lost packet compensation/recovery
? UDP and RTP packet protocols
? In-band tone detection and
generation: DTMF, MF, Call
? Caller ID: Bellcore, ETSI,
? Modem over IP: V.152
? Security: SRTP
? Conference Bridging
For FEC traditional error correcting codes are used to compensate for
lost packets. The
FEC algorithms at the transmitter take the media packets as an input.
They output both the media packets that they are passed and new
packets called FEC packets. When packet loss is detected at the
receiver the FEC packet are used to reconstruct the packet. These
packet loss recovery techniques have bandwidth and delay implications.
Using Telogy Software, OEMs can build a complete voice quality
management system by monitoring for packet loss, selecting the
appropriate vocoder and packet loss recovery technique to optimize
voice quality, bandwidth and delay
HiPath 5000 V4.0
?HiPath 5000 Real-Time IP System is a native IP communications system
that works in a packet-switched and circuit-switched environments
while providing HiPath ComScendo features and call processing, HiPath
applications, and endpoints on any networking vendor's equipment.
HiPath 5000 delivers intelligence in communications by providing you
with choices, evolution and value to the world of IP.
HiPath 5000 V4.0 advances the architecture driving greater
flexibility, performance and future readiness.
HiPath 5000 Real-Time Services Manager ties all real-time network
service elements together by managing multiple survivable media
gateways as a single system. Providing a modular approach and
centralized management, the HiPath 5000 delivers a survivable
distributed real-time IP system supporting up to 32 survivable media
gateways and 1000 users.?
?Asterisk Business Edition is a professional-grade version of
Asterisk, the acclaimed open source PBX for the Linux operating
system. The software provides tested reliability of critical functions
and features, tailored for small- and medium-sized business
applications. An Asterisk technical manual and quick-start
documentation supplements the package, making Asterisk even easier to
install, configure, and use. The package also includes a Digium |
Asterisk mouse pad and screw driver, and Asterisk: The Future of
Telephony book by O'Reilly.
Asterisk Business Edition is backed by Digium's professional support
team with a full one year limited warranty. This provides enterprise
environments with a PBX and telephony platform suitable for critical
?Asterisk Asterisk is a complete telecommunications platform.
From caller ID to long distance, anything your telephone system can
do, Asterisk can do better?and cheaper. For an Asterisk feature list
Asterisk was designed to be able to do everything a traditional
telephone system can do, and much, much more. Asterisk is, at it's
heart, a PBX system. However, it includes a whole host of telephony
features such as voicemail and call conferencing.
Asterisk creates a PBX that rivals the features and functionality of
traditional telephony switches. Asterisk is cost-effective,
low-maintenance, and flexible enough to handle all voice and data
With Asterisk software, Digium hardware, and a common PC, anyone can
replace an existing switch or complement a PBX by adding VoiceOverIP,
voice mail, conferencing, and many other capabilities. Asterisk
integrates with analog phones and most standards-based IP telephone
handsets and software.
Proven through installations around the globe, and connecting the
corner office to the most remote company outpost, Asterisk is solid
and stable in either small office or Enterprise environments.
Asterisk greatly reduces the cost of traditional telecommunication
technology and operation, and moves voice over IP, VoIP, to the
mainstream. Asterisk integrates a pre-existing analog telephone
network with the benefits of IP technology, greatly reducing costs.?
Diva Server PRI/E1/T1-8
?Diva Server PRI/E1/T1-8 has been specifically designed to meet these
market requirements. Offering digital network interfaces selectable
for full and fractional E1, T1 or ISDN Primary Rate (PRI) standards,
Diva Server PRI/E1/T1-8 allows for proven and reliable connectivity
with all kinds of PBX and switch systems.
As such, Diva Server PRI/E1/T1-8 offers key voice processing
functionality required for voice mail, IVR, call center or alarm
server applications. Thanks to an additional eight dedicated DSP-based
media processing resources, up to eight calls out of the total E1 or
T1 span can concurrently handle the most demanding operations such as
V.90 data modem, high-speed 33.6 kbps fax or enhanced echo
Diva Server PRI/E1/T1-8 offers a simple and powerful, yet
cost-effective entry-level CTI and Fax platform.?
Comet uses Dialogic boards
?COMET interfaces with most PBX's and hybrid key systems and supports
the following incoming line types...
? Regular Home/Office Central Office lines
? Direct Inward Dialing (DID)
? T-1 DNIS (requires 24 line support)
GL Communications, Digital CO Switch Simulator, for testing
?The Digital Central Office Switch Simulator (DCOSS) converts a
Pentium PC (portable, tower, rack-mount) into a digital central office
switch simulator, PBX and switch, complete with T1, E1, and POTS
Interfaces. A user-friendly graphical interface (GUI), through which
complex switching, signaling, and digital transmission functions are
easily controlled, provides the ease of operation as well as the
flexibility required from telephony test equipment. DCOSS is ideal for
simulating and testing advanced telecom networks and products,
including switches, gateways, and transmission systems. The DCOSS can
also be used for verifying T1/E1 signaling protocols of new systems.
These protocols include a variety of T1/E1 CAS, PRI ISDN, SS7 and
*Real Time Status of Each Call
?Converged IP phone systems
Turn-key phone systems seamlessly converge your telephone, computer,
LAN and IP networks in a cost effective platform. These office suites
provide connectivity to the public telephone network, your private
data network and the Internet at less cost than traditional PBXs.?
Call center solutions
Complete stand-alone multimedia call centers give you the ability to
handle, manage and report incoming and outgoing calls plus
inter-office calls. AltiGen systems use both the Internet and public
telephone network, integrating your phones, call center, e-mail and
other web applications.
Are you building your own system? You wanted hardware?
?Customers that have used Active Call Center know that it's easy to
develop telephony solutions that can be readily deployed to other
systems. As a result, Active Call Center users may find benefits in
sharing applications with other users. For a selection of read-made
applications, contact Clint at +1 (918) 671 3429.?
Was it this type of technology you are seeking?
?Talking Technology (a certified Intel Dialogic voice partner) stocks
a complete line of Dialogic - Intel competitively priced telephony
cards (both analog and T-1/E-1 digital). We have popular models like
D/4PCI, MSI/240SC Global and D/240SC and PCI T1 cards. Whether you
need 1 or 100 voice cards for your application, TTI can supply your
needs. We also maintain a large inventory of reconditioned
Intel-Dialogic cards - all fully tested prior to shipment. If the TTI
or Intel-Dialogic product you are seeking is not listed below - let us
know - we may have it in stock or be able to procure it for you on
?This wiki page list interface hardware to connect computer systems to
the public switched telephone network. Entries should contain the
? Name of manufacturer and URL to the manufacturer's website or
VoIP-Info.org wiki page
? Type and name of product and URL of the product's page on the
? PSTN interface supported, Number of ports, Bus System
? Type approvals
? Driver and SDK availability, URLs
? Supporting telephony software
This looks like a valuable seminar:
Informative description of IP telephony services.
I hope this has helped you a bit more. I am still a bit confused about
what you want. :-) VoIP seems to handle what you want, yet it
appeared you really didn?t have T1 - you had 96 CO lines. Please let
me know if I can be of further assisstabce.