I ordered cigarettes through CIG Mall which were not received. I
submitted a dispute to my credit provider after sending two emails to
CIG Mall Customer support but receiving no product or credit.

I am now receiving threatening emails from Irene Sullivan, CIG Mall
Customer Support. She is threatening to report me to various agencies.

Can she do this legally? What are my legal exposures if she does? 

The email is below

Dear Joe,

We have received notification from our bank that the transaction below 
has
been back-charged:
Order Code: 55286-641511
Items Ordered: Marlboro Lights (brown Filter)  (4 cartons)
Total: USD 68.00

Please  let  me  know  the reasons for disputing this order. Order was
shipped  on  on  December  15, 2005 from Saint-Petersburg, Russia and
should  have  arrived  already.  We  can  prove the shipping by postal
receipts. Haven't you received the order or there is another reason?

As  we  are an European based company we don't provide any information
about  our  clients  purchases  to  the  state  taxes  authorities  as
requested  in  the case of cigarettes. We don't want to cause you some
kind  of  inconveniences as you did in fact. That's why we request you
to pay us for the merchandise we sent otherwise we'd be forced to take
some  legal  action on our side. At first we will notify your city and
state  taxes  authorities  and  police  about  the  fact of you buying
cigarettes via Internet.

To  prevent  complications,  we  have  temporarily  prevented  further
ordering in our stores until this dispute has been resolved.

In order to resolve the charge-back you do not need to contact
your credit card company. We will instruct you on how to do that to
the best advantage.

We  look  forward to your prompt reply so that we may effectively work
together to resolve this issue.

If you have some questions or comments please don't hesitate to contact 
us.
Happy Valentine's Day!
-- 
Best regards,
Irene Sullivan
Customer Support Service
support@cigmall.biz

If you never received the package or there is NO PROOF AT ALL that it
has been successfully shipped to your mailbox then you have the right
to dispute it because you never signed for anything or there wasnt a
tracking number on it so you can say it probably got lost. Not much
else can be done there..It happens all the time, its best to just buy
it at the local store.

Also maybe forward that email to your credit card company for dispute.

I have checked their site and they give a ...

Guarantee 
 
Will I get my money back or have the goods replaced if the parcel is
lost, stolen or damaged?

CIGmall.Biz offers a 100% money back guarantee covering the price of
the cigarettes and shipping costs if, for any reason, the purchase is
not deemed satisfactory.
 
This says it ALL and I would send a copy of this so-called Guarantee
to CIGmall.biz AND to your Credit Card Company.

This was a big try-on and happily you didn't fall for it!

All the Best

Bryan

Oh yes ...

Better take a copy of their 'Guarantee' real soon because you can bet
that it will disappear in the course of time.

Joe, I can't see that anyone in the US would be interested in a few
packets of cigs that never arrived!

Here's the email that I would send:

Dear Irene

Many thanks for your email and for your Valentine Wishes.

I can confirm that I gave instructions for my Credit Card Company to
charge back USD 68.00 in respect of:

Order Code: 55286-641511

Items Ordered: Marlboro Lights (brown Filter)  (4 cartons)

As requested, I advise you that non-receipt of the goods was my reason
for taking this action.

I note that the Order was shipped on December 15, 2005 from
Saint-Petersburg, Russia and that you can prove the shipping by postal
receipts. However, proof of posting is not proof of delivery which is
precisely why many shippers insure their consignments.

Moreover, according to your site, you provide your customers with a Guarantee:

[QUOTE]
 
Will I get my money back or have the goods replaced if the parcel is
lost, stolen or damaged?

CIGmall.Biz offers a 100% money back guarantee covering the price of
the cigarettes and shipping costs if, for any reason, the purchase is
not deemed satisfactory.

[END QUOTE]

As you have implied that I have done something illegal, I have now
reported this matter to my local police, my State Authorities, the FBI
and to the US Customs Service.

It now occurs to me that the US Customs Service may well have
confiscated the goods as contraband.

In any event, you can be assured that the US Customs Service will take
a close interest in any further shipments of cigarettes that you make
to the US.

As far as I am concerned, this is the end of the matter.

Best regards

Joe xxxxx

The risk of ordering cigarettes from overseas is great. You would be
better off ordering from one of the USA based Native American
Cigarette Shops. Why not try something US based like
http://www.BlackHawkTobaccoShop.com ? You might not get to order all
those commercial name brand cigarettes from the Russians, but at least
you won't get ripped off.