Google Answers Logo
View Question
Q: Outlook "Enter Network Password Prompt" ( No Answer,   5 Comments )
Subject: Outlook "Enter Network Password Prompt"
Category: Computers > Software
Asked by: sb1966-ga
List Price: $40.00
Posted: 19 Feb 2005 16:26 PST
Expires: 21 Mar 2005 16:26 PST
Question ID: 477278
Every time I open up Outlook, I get the "Enter Network Password
Prompt" window that asks me to enter my password. Although my e-mail
account settings are correct and I have checked the retain password
checkbox, I get this password every time I open up Outlook. I have
done quite a bit of research on this and it seems that similar
problems are quite common and hard to get rid of.

In my case, Outlook retains the password after I enter it for as long
as I have the program open. Once I close Outlook and re-open it, I get
prompted again.

I have tried the following:
- Created a new Outlook profile
- Created a new Outlook profile in another windows profile
- Configured another e-mail account
- Configured e-mail in Outlook Express
- Tried the following Microsoft Support: Q264672 (which makes you take
out a registry key)

None of these worked. I still get the same results and need help!!!

Request for Question Clarification by hummer-ga on 19 Feb 2005 19:06 PST
Hi sb1966,

Please let me know if this solves it for you.

The Elder Geek on Windows XP:
Password Is Not Saved in Outlook or Outlook Express:
"You are repeatedly prompted to enter your password in Outlook Express
or Outlook in spite of how many times you have checked the [Save
Password] box. There have been a number of different solutions offered
on the internet, some very similar in nature. This is a compilation of
those different methods that to the best of my knowledge should work
for the majority of situations."

I'll look forward to hearing from you,

Clarification of Question by sb1966-ga on 20 Feb 2005 14:06 PST
Hi Hummer,

Thanks for the suggestion, but this re-iterates the content of the
Microsoft Support Q264672, which I have already tried. Any other

Request for Question Clarification by hummer-ga on 20 Feb 2005 19:49 PST
Hi sb1966, Forum:
"Control Panel->Internet Options->Content->Personal
Information->AutoComplete button.
Enable -> User names and passwords
Disable -> Prompt me to save passwords
I then went though the account list and removed the "Remember
password" check. Closed OL. Opened OL and re-entered the PWs and
everything works fine now." 

MS Knowledge Base:


Clarification of Question by sb1966-ga on 21 Feb 2005 15:19 PST
Hi Hummer,

My settings are already set to what the article is suggesting. 

Maybe this piece of additional info helps:
I enter the password in E-Mail accounts and check Remember Password.
Then, when I close out Outlook and open it up again, I get the prompt
again. When I go into E-Mail accounts, the box in which I had entered
the password is empty. So, somehow, this box loses the information
every time Outlook is closed.
There is no answer at this time.

Subject: Re: Outlook "Enter Network Password Prompt"
From: leec232-ga on 24 Feb 2005 16:37 PST
when you go into acounts properties, on the servers tab have you
removed the check from the boxes ' My server requires authentication'
and ' Log on using secure password authentication' if not remove
them.. if they are removed and you still canot cur this, then download
and install thunderbird it im my experiance a better email program and
will import the compleate contence of outlook on instalation, emails
and all.
Subject: Re: Outlook "Enter Network Password Prompt"
From: placbo-ga on 02 Mar 2005 18:37 PST
Hi sb1966-ga, 

I need some information from you.
What is your operating system and the most recent service pack updated?
What version is your outlook and the most recent office service pack updated?

Subject: Re: Outlook "Enter Network Password Prompt"
From: sabribo-ga on 11 Mar 2005 13:32 PST
Hi placbo,

Sorry for the delay in responding...

My operating system is Windows XP with SP1. I have Outlook XP. I am
not sure if I have an updated office service pack. How would I know?
Subject: Re: Outlook "Enter Network Password Prompt"
From: force4-ga on 26 Oct 2005 07:32 PDT
I struggled unsuccessfully with all sorts of techie solutions to
combat the same frustrating problem. I think it must have something to
do with increased security using XP which makes it more difficult to
use third party email servers. For me this was fixed very simply with
the following: Just set up an email & PW at the third party server
even if you are not going to use it as an email address, and in OL
email accounts (More Settings) to set the Outgoing server details
accordingly for UN & PW at the third party. Disarmingly simple
perticularly if yr third party server allows you to add a few email
subaccounts for free. For the record I have XP (SP2), MS Office Small
Biz Edition 2003 (SP2) and Norton Internet Security 2005 running on
Dell Lattitude 410.
Subject: Re: Outlook "Enter Network Password Prompt"
From: morrisska-ga on 04 Nov 2005 12:09 PST
If you have ever changed the user accounts in the control panel, this
may cause issues with your login. For example, if the user used to be
sb1966 and you CHANGED the name if the user to something else instead
of creating a TOTALLY NEW windows account. I would suggest creating a
new user profile in the user accounts (control panel). Editing the
registry and all that other garbage is the long-winded any unnecessary

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at with the question ID listed above. Thank you.
Search Google Answers for
Google Answers  

Google Home - Answers FAQ - Terms of Service - Privacy Policy