Google Answers: Computers

View Question

Q: Computers ( No Answer, 4 Comments )

Question

Subject: Computers
Category: Computers > Operating Systems
Asked by: goodchoice-ga
List Price: $30.00

Posted: 26 Mar 2005 16:08 PST
Expires: 19 Apr 2005 15:11 PDT
Question ID: 500843

My XP windows is going slow. One operation in particular is very slow and I use it to test the speed. This operation is when you right-mouse click the START button to get a menu with Explorer on it. On my PC it can take from 20 secs to 60 secs for that menu to pop up. I have tried everything - increasing hard drive space (15GB free out of 55GB), defragmenting hard drive and using a registry optimizer(Advanced System Optimizer). After all that it can still take 60 secs to get that menu I mentioned to pop up. On other computers it takes less than a second! How do I rectify this problem?
Request for Question Clarification by livioflores-ga on 26 Mar 2005 17:58 PST Please let us know wich are the programs that are actually running in your computer, your Operative System (which version of Windows), and the list of programs that appears listed in the Start Up tab of the msconfig (Start button --> Run --> type msconfig --> press enter --> Start Up tab. a good way to know what is happening in your computer is posting a HijackThis log here: Download it from here: http://www.bleepingcomputer.com/files/hijackthis.php For a tutorial: http://www.bleepingcomputer.com/forums/index.php?showtutorial=42 Read the "How to use HijackThis" section: http://www.bleepingcomputer.com/forums/index.php?showtutorial=42#HowToUse Please reply this request as soon as possible. Thank you. livioflores-ga
Clarification of Question by goodchoice-ga on 27 Mar 2005 02:20 PST MS Windows XP Professional Version 5.1 ...Service Pack 2 I will try to get other info soon. Thanks
Request for Question Clarification by livioflores-ga on 27 Mar 2005 07:40 PST I need the following info (added to the HijackThis log) if you can: what processor model and How much RAM have you installed? Thank you.
Clarification of Question by goodchoice-ga on 28 Mar 2005 03:32 PST Information requested is as follows: Processor:Intel(R) Pentium(R) M processor 1700MHz Ram:1024 MB Operating System:Microsoft Windows XP Professional Operating System Version:5.1.2600 The following is the Hijack Logfile: Logfile of HijackThis v1.99.1 Scan saved at 12:24:02, on 28/03/2005 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\System32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\basfipm.exe C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe C:\Program Files\CA\eTrust Antivirus\InoRpc.exe C:\Program Files\CA\eTrust Antivirus\InoRT.exe C:\Program Files\CA\eTrust Antivirus\InoTask.exe C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe C:\Program Files\RealVNC\VNC4\WinVNC4.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\PROGRA~1\CA\ETRUST~1\realmon.exe C:\Program Files\Microsoft Hardware\Mouse\point32.exe C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Dell\Bluetooth Software\BTTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Access97\Office\OSA.EXE C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE C:\PROGRA~1\Dell\BLUETO~1\BTSTAC~1.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.iol.ie R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.rte.ie/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.iol.ie R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://home.iol.ie R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.euro.dell.com/countries/ie/enu/gen/default.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 192.168.0.10:8080 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint\Apoint.exe O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [DVDSentry] C:\WINDOWS\System32\DSentry.exe O4 - HKLM\..\Run: [AdaptecDirectCD] "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s O4 - HKLM\..\Run: [POINTER] point32.exe O4 - HKLM\..\Run: [PCSuiteTrayApplication] C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray O4 - HKLM\..\Run: [DataLayer] C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE O4 - HKLM\..\Run: [iTunesHelper] C:\Program Files\iTunes\iTunesHelper.exe O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" O4 - HKCU\..\Run: [PcSync] C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog O4 - Global Startup: BTTray.lnk = ? O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Office Startup.lnk = C:\Program Files\Access97\Office\OSA.EXE O4 - Global Startup: VPN Client.lnk = ? O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar1.dll/cmsearch.html O8 - Extra context menu item: Backward &Links - res://c:\program files\google\GoogleToolbar1.dll/cmbacklinks.html O8 - Extra context menu item: Cac&hed Snapshot of Page - res://c:\program files\google\GoogleToolbar1.dll/cmcache.html O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\Dell\Bluetooth Software\btsendto_ie_ctx.htm O8 - Extra context menu item: Si&milar Pages - res://c:\program files\google\GoogleToolbar1.dll/cmsimilar.html O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar1.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\j2re1.4.2_03\bin\npjpi142_03.dll O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/240b15e7e2ac95528805/netzip/RdxIE601_it.cab O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = butlers.local O17 - HKLM\Software\..\Telephony: DomainName = butlers.local O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = butlers.local O18 - Protocol: widimg - {EE7C2AFF-5742-44FF-BD0E-E521B0D3C3BA} - C:\WINDOWS\System32\btxppanel.dll O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe O23 - Service: Broadcom ASF IP monitoring service v6.0.3 (BAsfIpM) - Broadcom Corp. - C:\WINDOWS\System32\basfipm.exe O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe O23 - Service: CA License Client (CA_LIC_CLNT) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmt.exe O23 - Service: CA License Server (CA_LIC_SRVR) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\lic98rmtd.exe O23 - Service: Cisco Systems, Inc. VPN Service (CVPND) - Cisco Systems, Inc. - C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Event Log Watch (LogWatch) - Computer Associates - C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe O23 - Service: VNC Server Version 4 (WinVNC4) - Unknown owner - C:\Program Files\RealVNC\VNC4\WinVNC4.exe" -service (file missing) O23 - Service: WLTRYSVC - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE
Clarification of Question by goodchoice-ga on 28 Mar 2005 03:59 PST I also add startuplist: StartupList report, 28/03/2005, 12:59:19 StartupList version: 1.52.2 Started from : C:\HijackThis\HijackThis.EXE Detected: Windows XP SP2 (WinNT 5.01.2600) Detected: Internet Explorer v6.00 SP2 (6.00.2900.2180) * Using default options ================================================== Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\System32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\System32\basfipm.exe C:\Program Files\Dell\Bluetooth Software\bin\btwdins.exe C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe C:\Program Files\CA\eTrust Antivirus\InoRpc.exe C:\Program Files\CA\eTrust Antivirus\InoRT.exe C:\Program Files\CA\eTrust Antivirus\InoTask.exe C:\Program Files\CA\SharedComponents\CA_LIC\LogWatNT.exe C:\Program Files\RealVNC\VNC4\WinVNC4.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\WINDOWS\System32\DSentry.exe C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\PROGRA~1\CA\ETRUST~1\realmon.exe C:\Program Files\Microsoft Hardware\Mouse\point32.exe C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Dell\Bluetooth Software\BTTray.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Access97\Office\OSA.EXE C:\PROGRA~1\COMMON~1\Nokia\MPAPI\MPAPI3s.exe C:\PROGRA~1\COMMON~1\PCSuite\Services\SERVIC~1.EXE C:\PROGRA~1\Dell\BLUETO~1\BTSTAC~1.EXE C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Microsoft Office 2k\Office\OUTLOOK.EXE C:\Program Files\Common Files\System\MAPI\1033\nt\MAPISP32.EXE C:\HijackThis\HijackThis.exe -------------------------------------------------- Listing of startup folders: Shell folders Common Startup: [C:\Documents and Settings\All Users\Start Menu\Programs\Startup] BTTray.lnk = ? Digital Line Detect.lnk = ? Office Startup.lnk = C:\Program Files\Access97\Office\OSA.EXE VPN Client.lnk = ? -------------------------------------------------- Checking Windows NT UserInit: [HKLM\Software\Microsoft\Windows NT\CurrentVersion\Winlogon] UserInit = C:\WINDOWS\system32\userinit.exe, -------------------------------------------------- Autorun entries from Registry: HKLM\Software\Microsoft\Windows\CurrentVersion\Run Apoint = C:\Program Files\Apoint\Apoint.exe ATIModeChange = Ati2mdxx.exe ATIPTA = C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe Dell QuickSet = C:\Program Files\Dell\QuickSet\quickset.exe DVDSentry = C:\WINDOWS\System32\DSentry.exe AdaptecDirectCD = "C:\Program Files\Roxio\Easy CD Creator 5\DirectCD\DirectCD.exe" TkBellExe = "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot Realtime Monitor = C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s POINTER = point32.exe PCSuiteTrayApplication = C:\Program Files\Nokia\Nokia PC Suite 6\Launch Application 2.exe -onlytray DataLayer = C:\PROGRA~1\COMMON~1\PCSuite\DATALA~1\DATALA~1.EXE iTunesHelper = C:\Program Files\iTunes\iTunesHelper.exe -------------------------------------------------- Autorun entries from Registry: HKCU\Software\Microsoft\Windows\CurrentVersion\Run H/PC Connection Agent = "C:\Program Files\Microsoft ActiveSync\WCESCOMM.EXE" PcSync = C:\Program Files\Nokia\Nokia PC Suite 6\PcSync2.exe /NoDialog -------------------------------------------------- Shell & screensaver key from C:\WINDOWS\SYSTEM.INI: Shell=INI section not found SCRNSAVE.EXE=INI section not found drivers=INI section not found Shell & screensaver key from Registry: Shell=Explorer.exe SCRNSAVE.EXE=C:\WINDOWS\System32\logon.scr drivers=Registry value not found Policies Shell key: HKCU\..\Policies: Shell=Registry key not found HKLM\..\Policies: Shell=Registry value not found -------------------------------------------------- Enumerating Browser Helper Objects: (no name) - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} (no name) - c:\program files\google\googletoolbar1.dll - {AA58ED58-01DD-4d91-8333-CF10577473F7} -------------------------------------------------- Enumerating Download Program Files: [Shockwave ActiveX Control] InProcServer32 = C:\WINDOWS\SYSTEM32\Macromed\Director\SwDir.dll CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/director/sw.cab [Office Update Installation Engine] InProcServer32 = C:\WINDOWS\opuc.dll CODEBASE = http://office.microsoft.com/officeupdate/content/opuc.cab [RdxIE Class] InProcServer32 = C:\WINDOWS\Downloaded Program Files\RdxIE.dll CODEBASE = http://software-dl.real.com/240b15e7e2ac95528805/netzip/RdxIE601_it.cab [{9F1C11AA-197B-4942-BA54-47A8489BB47F}] CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38179.4217824074 [Shockwave Flash Object] InProcServer32 = C:\WINDOWS\flash.ocx CODEBASE = http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab -------------------------------------------------- Enumerating ShellServiceObjectDelayLoad items: PostBootReminder: C:\WINDOWS\system32\SHELL32.dll CDBurn: C:\WINDOWS\system32\SHELL32.dll WebCheck: C:\WINDOWS\System32\webcheck.dll SysTray: C:\WINDOWS\System32\stobject.dll -------------------------------------------------- End of report, 6,629 bytes Report generated in 0.100 seconds Command line options: /verbose - to add additional info on each section /complete - to include empty sections and unsuspicious data /full - to include several rarely-important sections /force9x - to include Win9x-only startups even if running on WinNT /forcent - to include WinNT-only startups even if running on Win9x /forceall - to include all Win9x and WinNT startups, regardless of platform /history - to list version history only
Request for Question Clarification by livioflores-ga on 28 Mar 2005 07:34 PST Hi!! The last provided info shows some clues!! The big suspicious is the following running file: C:\WINDOWS\System32\basfipm.exe This file is associated with several problems, specially in Dell computers, this is probably a driver conflict, that can be fixed by going to Broadcom's site and downloading and installing the new drivers for the card. Try ending this process and check how your computer works: Press Ctrl + Alt + Del keys together once, the Task Manager will be displayed, go to the Processes tab and look for the basfipm.exe (you can click on the Image Name column header to sort processes alphabetically), select the basfipm.exe process and click on the "End Process" button. For references on the use of the Task Manager see: "Windows XP Task Manager": http://www.wown.info/j_helmig/wxptskmg.htm Now check your computer behaviour. If your computer now runs normally go to the following pages to update the driver and check again how it works: "Broadcom Corporation - Download Drivers": http://www.broadcom.com/drivers/downloaddrivers.php Please, let me know if your problem is fixed with this trick or not. Good luck!! livioflores-ga
Clarification of Question by goodchoice-ga on 28 Mar 2005 10:29 PST Hi, Ended the process basfipm.exe as you said. Tried the usual i.e. right-mouse clicking START and unfortunately still taking up to a minute for menu to pop up.
Request for Question Clarification by livioflores-ga on 28 Mar 2005 13:08 PST Ok, bad luck with our first attemp. :>( Try the following: Start your computer in normal mode and check for the problem is still happening. Open again the task manager and see in the column CPU which processes are using the most of it (the biggers numbers) and make a list with them. This column indicates how much CPU resources are being in use by a process. This would give us more clues about the origin of your trouble. Please post the ranking obtained by this way. A first look to your HijackThis log do not show an infection but tonight I will perform a deeper analysis of it. One more thing: I noticed that there is another process running ralated to Broadcom, this processes are: C:\WINDOWS\System32\bcmwltry.exe C:\WINDOWS\System32\WLTRYSVC.EXE Try stopping these processes and the basfipm.exe together and check for what happens. I will wait your response for this request to provide you more further assistance if it is needed. Regards. livioflores-ga
Clarification of Question by goodchoice-ga on 28 Mar 2005 15:56 PST Checked CPU Usage and it was as follows: System Idle Process CPU 99 taskmgr.exe CPU 1 Not quite sure what you mean by Normal mode. Is that not the way I am starting usually? Anyway tried stopping both processes basfipm.exe and bcmwltry.exe and could not find wltrysvc.exe. Still same problem however. Sorry! Will get your next response in the morning. Thanks
Request for Question Clarification by livioflores-ga on 28 Mar 2005 19:42 PST Ok, your computer is clean and no process is using your CPU improperly, so please let me one more shot before go to bed: The resident antivirus module sometimes slows the computers by checking every file and/or process accessed, so please stop your antivirus or disable it and check again if the problem is solved. To disable your antivirus I guess you must do a right click on its icon in the tasks bar (beside the clock in the system tray) and select the disable option, or see in the help of your antivirus how to do that. And yes, normal mode is the way you start usually. I have my fingers crossed, good luck!!!
Clarification of Question by goodchoice-ga on 29 Mar 2005 05:37 PST Sorry about the delay but didn't get your message until this morning. You may have noticed I am at European time. Can't actually test what you requested right now and I will explain because I think I have discovered a big clue. When I was having the delay problem it was at my home where I am on broadband Wi-Fi. Now I am at work where I am connected with a proxy. Noticed the delay problem does not exist here - even when disconnected from network i.e. when laptop is on stand alone. I would conclude therefore that the connection to Wi-Fi has something to do with it. So I need to know what to do when I am on Wi-Fi to remove this annoying delay. When I get back home in about 4 or 5 hours I will try disabling antivirus. Thanks also dreamboat-ga for the useful tip!
Clarification of Question by goodchoice-ga on 29 Mar 2005 13:22 PST I have tested again at home which is a Wi-Fi environment. Immediately the problem returned. In fact I tried turning off the Wi-Fi and immediately the problem disappeared. I did this a couple of times and each time the problem disappeared when the Wi-Fi was switched off. So how can I avoid this problem in a Wi-Fi environment? By the way, tried disabling Anti-Virus, unfortunately no luck, problem still there. Thanks
Clarification of Question by goodchoice-ga on 29 Mar 2005 13:36 PST By the way will be away and unable to access computer from Wednesday 30th to Monday 4th April.
Request for Question Clarification by livioflores-ga on 29 Mar 2005 14:14 PST Well, at least we know where is the problem, may be reinstalling the software associated and/or the hardware drives helps. Please before leaving could you give me more detailed info about your Wi-Fi hardware and software, with that I will research for a solution for you. Thank you. livioflores-ga
Clarification of Question by goodchoice-ga on 29 Mar 2005 14:46 PST The Wi-Fi unit is a Netopia - Cayman 3347W I am using a Dell Wireless LanCard Utility Version 3.40.66 Date Feb 19 2004 Hardware Details: Board: Dell Wireless WLAN 1350 Adaptor Rev 4.4 Chipset: BCM4306/BCM2050 MAC Address: 00:90:96:B7:FC:BC Software Details: Driver version 3.40.65 Driver date:2-17-2004 As it is 11:35PM I wont have time tonight for re-installing software etc... Maybe when I get back. Thanks
Clarification of Question by goodchoice-ga on 07 Apr 2005 02:58 PDT Thanks for the comments. In response to dmrmv-ga yes I do have three network drives that are mapped to network resources. These are only available at work and not at home. In answer to chidorex-ga I will try disabling Win-XP when I am at home - possibly this evening. I'll let you know how it goes.
Clarification of Question by goodchoice-ga on 07 Apr 2005 09:13 PDT Thanks Phil, I'll give it a go.
Clarification of Question by goodchoice-ga on 19 Apr 2005 15:09 PDT Success! Thanks philbert-ga. Did as you suggested i.e. created a new user profile and logged in at home with this profile and there was no delay when for example right-mouse clicking the START button. So it seems likely now as you and dmrmv-ga alluded to, my laptop must have been trying to connect to my work network drives which do not exist at home. For some reason it only tries to do this when the wireless transmitter is on. Thank you!

Answer

There is no answer at this time.

Comments

Subject: Re: Computers
From: dreamboat-ga on 28 Mar 2005 23:07 PST

Just a note for the asker:
A quick way to open Windows Explorer: Hold the "windows icon" key and
hit the letter E

:)

Subject: Re: Computers
From: dmrmv-ga on 05 Apr 2005 14:30 PDT

It sounds to me like Explorer may be trying to connect to something on
the Wireless Network and access is slow. When it isn't connected
(wireless is off) it doesn't try the access. Do you have any drives
mapped to network resources?

Subject: Re: Computers
From: chidorex-ga on 06 Apr 2005 11:10 PDT

Hi,

I had a similar problem with my wireless card as soon as I upgraded to
SP2. I started having a lot of problems with connectivity to other
machines on my network as not getting an IP address from my router
when connecting, a slow response, and sometimes an innability to
access shared resources like printers and drives located in other
network computers.

Windows XP with SP2 has some additional tools for handling wireless
networks. I have a Toshiba Satellite laptop with a Netgear MA521. The
network card comes with its own wireless utilities, which I later
realized were clashing with the installed WinXP utility.

I suggest doing one of two things, in the following order:

1) Disable WinXP from handling your wireless connections. I do not
remember how you do that since I am currently on my office working on
a desktop PC. But it has to do with clicking on the icon for the
wireless connection located at the taskbar, and selecting the option
that shows available wireless connections. Once you have the new
window open, you will find several options on the left side bar, one
of them allows you to choose how Windows handles the wireless
connections.

2) Try uninstalling the wireless software that controls the wireless
conections that came with your card. Do not uninstall the card driver,
only the utility that lets you choose the wireless network you are
connecting to. You can probably do this by
a) Go through the Start menu and access the Program folder of the card
itself. You may find a uninstall utility there. Make usre this does
not uninstall de card driver too. It is it not clear about it, don't
do it
b) Go the Control Panels and get to Add Or Remove Programs. Look for
the card utility and choose to uninstall it

Let me know if you have any questions on any of these instructions.
Also, if anybody has any comments to add to my explanation, please
feel free to add them.

Hope it helps. Good luck.
Rex

Subject: Re: Computers
From: philbert-ga on 07 Apr 2005 06:43 PDT

It sounds to me like you are logging in to your laptop at home using
the same profile as you use for work. This would explain why your
laptop might be trying to connect to your network drives. Hence the
delay.
Try creating a brand new user profile for home. You can do this by
going to control panel > user accounts and creating a new user
account. Make sure to give your new user account administrative
privilages to avoid any hassle with existing apps etc.
Now log in to your laptop at home with your new "home" user account
and see if you have the same problem.

Let me know how you get on.

Phil.

Important Disclaimer: Answers and comments provided on Google Answers are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Google does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. Please read carefully the Google Answers Terms of Service.

If you feel that you have found inappropriate content, please let us know by emailing us at answers-support@google.com with the question ID listed above. Thank you.

Search Google Answers for

Google Home - Answers FAQ - Terms of Service - Privacy Policy