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Q: Reactivating a Yahoo account ( Answered 5 out of 5 stars,   2 Comments )
Question  
Subject: Reactivating a Yahoo account
Category: Computers > Internet
Asked by: desikage-ga
List Price: $10.00
Posted: 07 Sep 2005 14:58 PDT
Expires: 07 Oct 2005 14:58 PDT
Question ID: 565374
I have recently had my Yahoo Email/Portal account deactivated.  Trying
to find information on why this occurred, etc is next to impossible
with Yahoo.  I have a feeling that I was targeted by a scammer, since
I received an email from an obvious scammer trying to buy an item I
was selling.  I responded negatively to this person, and less then 12
hours later, but account is disabled (I have the full email-chain with
this person).

I receive a "username not found" when trying to log in (my username
was desikage), and then when
trying to get a new password assigned, I receive the "Account
deactivated" and some general possible explanations.

My Question is:
Can you reactivate my yahoo account?
-or-
How can I retrieve the 7-years worth of data I've trusted Yahoo with?

Request for Question Clarification by denco-ga on 07 Sep 2005 15:55 PDT
Howdy desikage-ga,

Have you tried them via phone at:

408-349-1572
OR
408-349-3300
OR
408-329-5151

Office Hours 8:30 a.m. to 5:00 p.m. PST

Email: account-security-help@cc.yahoo-inc

With your Yahoo! Username as the Subject.

Please post the result back here please.  Thanks!

Looking Forward, denco-ga - Google Answers Researcer

Clarification of Question by desikage-ga on 08 Sep 2005 07:08 PDT
Hi Denco,

The customer support will not answer me because its a free account (I
will definately pay if I get this working again).  That email address
you gave me does it have a .com on the end?   I'll try that anyway.

Request for Question Clarification by denco-ga on 08 Sep 2005 10:31 PDT
Howdy desikage-ga,

First, DO NOT follow any advice in the comments that request
you go to any web site that requests your password.

Apologies, yes, that should have been:

account-security-help@cc.yahoo-inc.com

If you have not tried calling the phone number(s) you really
should do that.  My understanding is that they will help you
even if it is a free account.

Looking Forward, denco-ga - Google Answers Researcher

Clarification of Question by desikage-ga on 08 Sep 2005 12:40 PDT
Thanks Denco,

I did attempt to call Yahoo, and was told (by computer) that because
my account was free, I was not eligible for phone support.  I may try
calling them back tomorrow and telling them I want to pay for an
account under the condition they give it back to me.

As for emailing, I have done that, and if it pans out, and I get my
account back, I will accept your answer.

Thanks for the help,
Paul

Clarification of Question by desikage-ga on 08 Sep 2005 15:36 PDT
Denco,

The email address gave me worked, and I finally received my account
back.  First thing I did was register and pay money so if it happens
again I can receive fast support from Yahoo.  I also archived all my
messages onto my computer....

Anyway, I'll accept your answer.

Thanks again,
Paul
Answer  
Subject: Re: Reactivating a Yahoo account
Answered By: denco-ga on 08 Sep 2005 18:00 PDT
Rated:5 out of 5 stars
 
Very glad it worked out for you, Paul.

The following email address has been known to work for getting access
to Yahoo! accounts that have been blocked for any number of reasons.

Email: account-security-help@cc.yahoo-inc.com

If you need any clarification, please feel free to ask.


Search strategy:

Google search on: Yahoo contact phone number
://www.google.com/search?q=Yahoo+contact+phone+number

Looking Forward, denco-ga - Google Answers Researcher
desikage-ga rated this answer:5 out of 5 stars
Thanks for the help.

Comments  
Subject: Re: Reactivating a Yahoo account
From: denco-ga on 09 Sep 2005 10:19 PDT
 
It was my pleasure, and thanks for the 5 star rating, Paul.

Looking Forward, denco-ga - Google Answers Researcher
Subject: Re: Reactivating a Yahoo account
From: amysue-ga on 08 Jan 2006 06:28 PST
 
I changed my password 3 weeks ago. Someone has been getting into my account.
After I changed it immediatly i couldn't get into it. I've contacted Yahoo.
Alls I get from them is the same response. With out my personal
information, they can't help me. Well my some of my personal
information was changed also.
Can ya help?

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