I have recently had my Yahoo Email/Portal account deactivated. Trying
to find information on why this occurred, etc is next to impossible
with Yahoo. I have a feeling that I was targeted by a scammer, since
I received an email from an obvious scammer trying to buy an item I
was selling. I responded negatively to this person, and less then 12
hours later, but account is disabled (I have the full email-chain with
this person).
I receive a "username not found" when trying to log in (my username
was desikage), and then when
trying to get a new password assigned, I receive the "Account
deactivated" and some general possible explanations.
My Question is:
Can you reactivate my yahoo account?
-or-
How can I retrieve the 7-years worth of data I've trusted Yahoo with? |
Request for Question Clarification by
denco-ga
on
07 Sep 2005 15:55 PDT
Howdy desikage-ga,
Have you tried them via phone at:
408-349-1572
OR
408-349-3300
OR
408-329-5151
Office Hours 8:30 a.m. to 5:00 p.m. PST
Email: account-security-help@cc.yahoo-inc
With your Yahoo! Username as the Subject.
Please post the result back here please. Thanks!
Looking Forward, denco-ga - Google Answers Researcer
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Clarification of Question by
desikage-ga
on
08 Sep 2005 07:08 PDT
Hi Denco,
The customer support will not answer me because its a free account (I
will definately pay if I get this working again). That email address
you gave me does it have a .com on the end? I'll try that anyway.
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Request for Question Clarification by
denco-ga
on
08 Sep 2005 10:31 PDT
Howdy desikage-ga,
First, DO NOT follow any advice in the comments that request
you go to any web site that requests your password.
Apologies, yes, that should have been:
account-security-help@cc.yahoo-inc.com
If you have not tried calling the phone number(s) you really
should do that. My understanding is that they will help you
even if it is a free account.
Looking Forward, denco-ga - Google Answers Researcher
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Clarification of Question by
desikage-ga
on
08 Sep 2005 12:40 PDT
Thanks Denco,
I did attempt to call Yahoo, and was told (by computer) that because
my account was free, I was not eligible for phone support. I may try
calling them back tomorrow and telling them I want to pay for an
account under the condition they give it back to me.
As for emailing, I have done that, and if it pans out, and I get my
account back, I will accept your answer.
Thanks for the help,
Paul
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Clarification of Question by
desikage-ga
on
08 Sep 2005 15:36 PDT
Denco,
The email address gave me worked, and I finally received my account
back. First thing I did was register and pay money so if it happens
again I can receive fast support from Yahoo. I also archived all my
messages onto my computer....
Anyway, I'll accept your answer.
Thanks again,
Paul
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