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Q: Outlook will not open ( Answered 4 out of 5 stars,   1 Comment )
Subject: Outlook will not open
Category: Miscellaneous
Asked by: chas56-ga
List Price: $50.00
Posted: 19 Nov 2006 08:47 PST
Expires: 19 Dec 2006 08:47 PST
Question ID: 784002
My MS Outlook will no longer open.  I get a "Business contact manager
has encountered a problem and needs to close" message. I have tried
the safe mode outlook option (NG) I have tried system restore (NG).  I
have been through "Geek Squads" neverending download of free spyware
removal (NG).

I do not have the original install disc to reinstall Outlook.

Suggestions anyone?
Subject: Re: Outlook will not open
Answered By: clouseau-ga on 19 Nov 2006 09:45 PST
Rated:4 out of 5 stars
Hello chas56,

Thank you for your question.

There seem to be a number of possibilities for this problem including
recent XP updates and .net updates. For example, this thread: (do read
all the threads noted below)

"...Re: Fix for Outlk/BusContMgr problem caused by Windows XP updates?    
The new news is that I had to get (no charge) help from a Microsoftie
in Bangalore who was well qualified, helpful and patient.  The first
thing he had me do was uninstall the .NET Framework 2.0 update.  Then,
we again downloaded BCM v2, and - after three tries - finally got the
MSDE install to complete successfully.

BCM v2 came up fine.  With only limited experience with and need for
BCM, he helped me get all BCM contact info into my (regular) Outlk
Contacts file (a very easy, one-step, drag-and-drop), AND then helped
me wipe BCM (and MSDE)
off my machine.

Things are up and running fine now.  Time lost, 5 days.  Mips lost,
tons.  But now that BCM is gone and I'm working off my backlog, I'm
feeling great!..."

And Google Answers has tackled this problem before as well, though the
question received no answer. Comments may be useful:

A number of other sites as I search continue to refer to the .net 2.0
update. Seems to have worked for some to remove this update, then
perhaps reinstall it. See this thread:

You did not mention which version of Outlook, but if 2003, others have
mentioned this problem being solved with the update to Outlook 2003
and BCM available for download here:

There are messages in Google Groups that might be of help:

And this notes:

"...A popular reason why BCM v2 won't run is having early .NET v2
betas installed on the same machine..."

The more I search, the more this is a recurring thread. I would
uninstall .net. Reinstall it with the most current version and get the
BCM V.2 updates.

Get .net 2.0 here:

and the BCM update here:

You might read this article about the BCM update as well:

So, I would try uninstall of .net, and reinstall, rebooting between 
and see if Outlook works for you. If not, then run the BCM update,
reboot and retry.

I have reasonable confidence the above will solve the problem,
however, if not, I am happy to help further. Being a holiday week, I
will be available this evening to continue, then traveling tomorrow
(Monday) and back online on Tuesday, so if this does not solve the
problem, please bear with me, post for clarification and I will assist
when available. But I do think the above will be helpful for you.

Search Strategy:
"Business contact manager has encountered a problem and needs to close"
download .net 2.0
download Microsoft bcm update

I trust my research has provided you with a working solution for this
problem. If a link above should fail to work or anything require
further explanation or research, please do post a Request for
Clarification prior to rating the answer and closing the question and
I will be pleased to assist further.



Request for Answer Clarification by chas56-ga on 19 Nov 2006 17:31 PST
I did run the update you listed.  It solve my Outlook problem (meaning
it now works fine)   One small problem.  All contact are missing as
well as all calendar appts.

Where are they store for retrival after updating.



Clarification of Answer by clouseau-ga on 19 Nov 2006 18:25 PST
Hi Charlie,

Glad it worked for you!

Now, as to contacts and calendar, see this link:

Take a look at this one as well, just in case this is the problem:

See if either of these do the trick for you and let me know what
happens. I'll be available for another 3-4 hours tonight.

chas56-ga rated this answer:4 out of 5 stars and gave an additional tip of: $20.00
Thank you.  All is well again

Subject: Re: Outlook will not open
From: clouseau-ga on 19 Nov 2006 19:29 PST
My pleasure.

And thanks for the tip.


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